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A validation Study of House of Quality key performance indicators network of De Unie are expected to join the online labor union. The plan is to set up different forums where people can get in contact with each other. From this the aspect of relationship management shows up again. Interviewed employees were asked of what they think are the most important needs of the members. The answered needs are mentioned below: - The need of appropriate information; where and how easily can I find the information I need. - Networks; which party be important for me and for which issue can I use this person. - First line assistance to employer related issues. - Interaction with other members who are in the same sector/position - Feeling of solidarity When looking on the needs mentioned above, the interviewed employees conclude that the first line assistance to employer related issues works well. But the online union is not developed enough to fulfill the other needs. For example the interaction aspect on the site is very small, only the Hyves site of the labor union offers members the possibility to interact with each other although the use of this possibility is minimal. Another example related to the network-need is the start of the internship database. Overall we can conclude that for this moment, the online union works presents itself as the traditional union in a new appearance. For the near future, a shift in the needs is not expected but they will definitely become stronger. 92

A validation Study of House of Quality key performance indicators Appendix 6: Interviews with members online labor union. 6.1 List of interviewed members Date / Time 24-09-2007 9.00-9.45 24-09-2007 10.00-10.45 24-09-2007 11.00-11.45 24-09-2007 13.00-14.45 24-09-2007 Department Policies and Expertise Policies and Expertise Policies and Expertise Location Unieplaza, Culemborg Unieplaza, Culemborg Unieplaza, Culemborg Region Office Mid Unieplaza, Culemborg Section Chairmen Unieplaza, Culemborg 93 Name Function Ewald van de Sark Labour counsellor Sjerp Holterman Head department policies and expertise Peter Kersten Staff member Reward systems Jos Drogen Statesman Wim Brouwer Operating group chairman 15.00-15.45 25-09-2007 Section Chairmen Telephone Gerwin van de Lei Operating group 13.00-14.00 meeting chairman Reserve Reserve Reserve Susan Mogony Reserve 6.2 Questions Introductie - Mijzelf introduceren (onderzoek naar de behoeften van leden van de internetvakbond door middel van QFD; dit interview is bedoeld om verwachtingen en huidig beeld van leden t.a.v. de internetvakbond te kwalificeren. - Wie zit er voor mij (functie; sinds wanneer lid, kennis internetvakbond) Algemeen - Hoe werd je geattendeerd op het bestaan van de internetvakbond (bijv. via bestaande communicatie kanalen van De Unie, op internet gevonden, via vrienden etc.) - Heb jij zelf mensen geattendeerd op het bestaan van de internetvakbond en de mogelijkheden die deze dienst aanbied?

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