here - ERIM - Erasmus Universiteit Rotterdam

A validation Study of House of Quality key performance indicators
network of De Unie are expected to join the online labor union. The plan is to set up different forums
where people can get in contact with each other. From this the aspect of relationship management
shows up again.
Interviewed employees were asked of what they think are the most important needs of the
members. The answered needs are mentioned below:
- The need of appropriate information; where and how easily can I find the information I need.
- Networks; which party be important for me and for which issue can I use this person.
- First line assistance to employer related issues.
- Interaction with other members who are in the same sector/position
- Feeling of solidarity
When looking on the needs mentioned above, the interviewed employees conclude that the first line
assistance to employer related issues works well. But the online union is not developed enough to
fulfill the other needs. For example the interaction aspect on the site is very small, only the Hyves
site of the labor union offers members the possibility to interact with each other although the use of
this possibility is minimal. Another example related to the network-need is the start of the internship
database. Overall we can conclude that for this moment, the online union works presents itself as
the traditional union in a new appearance. For the near future, a shift in the needs is not expected
but they will definitely become stronger.
92