here - ERIM - Erasmus Universiteit Rotterdam
here - ERIM - Erasmus Universiteit Rotterdam
here - ERIM - Erasmus Universiteit Rotterdam
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A validation Study of House of Quality key performance indicators<br />
Appendix 1: Survey Data<br />
1.1 Expectation vs. Perceptions<br />
Custom-made services<br />
Members in the same position<br />
Involvement third parties<br />
Opportunity of virtual meetings<br />
Interaction between members<br />
Perception of safety and protection<br />
Reliability and quality of services<br />
Good online facilities<br />
Interaction between union and …<br />
Professional presentation<br />
Recognizing the needs of members<br />
Accessibility of information<br />
Reliability of information<br />
Member involvement on development<br />
Opportunity of physical meetings<br />
Perception of solidarity<br />
Up-to-date information<br />
Offering relevant information<br />
Intelligibility objectives and services<br />
Good representation of interests<br />
Offering effective support<br />
Influence of online union<br />
0,00 1,00 2,00 3,00 4,00 5,00<br />
81<br />
Average Expectation<br />
Average Perception
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