here - ERIM - Erasmus Universiteit Rotterdam
here - ERIM - Erasmus Universiteit Rotterdam
here - ERIM - Erasmus Universiteit Rotterdam
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A validation Study of House of Quality key performance indicators<br />
Zeithaml, V.A., Berry, L.L., Parasuraman, A. (1993). The Nature and Determinants of Customer<br />
Satisfaction of Services, Journal of the Academy of Marketing Science, Vol. 21, No. 1, pp. 1-12.<br />
Web sites visited:<br />
www.internetvakbond.nl<br />
The official website of De Unie’s online union and subject of this research study.<br />
www.unie.nl<br />
The official website of labor union De Unie.<br />
www.geocities.com/unionsonline<br />
The most known website for information about online unionism.<br />
www.geocities.com/e_collectivism/<br />
Website offers space for discussion and debate about collective activism, organizing and<br />
action through electronic means<br />
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