here - ERIM - Erasmus Universiteit Rotterdam
here - ERIM - Erasmus Universiteit Rotterdam here - ERIM - Erasmus Universiteit Rotterdam
A validation Study of House of Quality key performance indicators Mitra, A. (1999). Characteristics if the WWW text: Tracing discursive strategies, Journal of Computer- mediated communictations, 5. Morgeson, F. P. & Humphrey, S. E. (2006). The Work Design Questionnaire (WDQ): Developing and validating a comprehensive measure for assessing jobdesign and the nature of work. Journal of Applied Psychology. Muniz, A.M., Jr., & O`Guinn, T.C. (2001). Brand community, Journal of Consumer Research, 27 (March), pp. 412-32. Parasuraman, A., Zeithaml, V.A., Berry, L.L. (1985), A conceptual model of service quality and its implications for future research, Journal of Marketing, Vol. 49, pp.41-50. Parasuraman, A., Zeithaml, V., Berry, L. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality, Journal of Retailing, Vol. 64, 1 (spring), pp. 12-40. Pliskin, N., C. T. Romm & R. Markey (1997). E-mail as a Weapon in an Industrial Dispute, New Technology, Work and Employment, 12, 1, pp. 3–12. Potter, M. (1994). International business benchmarking, Management services, Vol 38, 10 (October), pp. 6-8. Prahalad, C.K. & Ramaswamy, V. ( 2004). Co-creation experiences: the next practice in value creation. Journal of interactive marketing, vol. .31, 200, pp.425-436. Preece, J. (2000). Online Communities: Designing Usability, Supporting Sociability. West Sussex, John Wiley & Sons, Ltd. ReVelle, J.B., Moran, J.W., Cox, C.A. (1998). The QFD Handbook, New York: John Wiley. Rheingold, H. (1993). The Virtual Community: Homesteading on the Electronic Frontier, Perseus Publishing, Philadelphia, PA. Rheingold, H. (2000). The virtual community: homesteading on the electronic frontier, MIT Press EditionReVelle, J.B., Moran, J.W. and Cox, C.A.(1998) The QFD Handbook, John Wiley, New York, NY. Ridings, C.M., Gefen, D. & Arinze, B. (2002). Some antecedents and effects of trust in virtual communities. Journal of Strategic Information Systems 11 3/4 pp. 271–295. Ridings, C.M., & D. Gefen. (2004). Virtual Community Attraction: Why People Hang Out Online. Journal of Computer-Mediated Communication, Volume 10(1). Rowley, J. (2004). Just another channel? Marketing communication in e-business, Marketing Intelligence and Planning, Vol. 22, No.1, pp. 24-41. Sekaran , U. ( 2003 ). Research Methods for Business: A skill building approach, 4th edition, John Wiley& Sons Inc., New York. 78
A validation Study of House of Quality key performance indicators Shapiro, C. & Varian, H. (1999). Information Rules A Strategic Guide to the Network Economy, Cambridge, MA: Harvard Business School Press. Sinha, K.K., & Ven, A.H. van de (2005). The Design of Work Within and Between Organizations, Organization Science, 16, (May/June), 4, pp. 389-408. Shen, X.X., Tan, K.C., Xie, M. (2000). An Integrated Approach to Innovative Product Development Using Kano’s Model and QFD, European Journal of Innovation Management, Vol. 3, No. 2, pp. 91-99. Tan, K.C., Pawitra, T.A. (2001). Integrating SERVQUAL and Kano’s model into QFD for service excellence development, Managing Service Quality, Vol. 11 No.6, pp. 418-430 Teas, K.R. (1993b). Consumer expectations and the measurement of perceived service quality, Journal of Professional Services Marketing, Vol. 8 No. 2, pp. 33-53. Tidd, J., Bessant, J., Pavitt, K. (2001). Managing Innovation, Chichester: John Wiley & Sons Ltd., pp. 168. Valck, K. de, (2005). Virtual Communities of Consumption: Networks of Consumer Knowledge and Companionship, Erasmus University Rotterdam, Rotterdam. Veldhoen, E. (2005). The Art of Working, Den Haag, Academic Service. Verschuren, P. & Doorewaard, H. (2002). Het ontwerpen van een onderzoek, LEMMA: Utrecht. Ward, S. & W. Lusoli (2002). Dinosaurs in Cyberspace? British Trade Unions and the Internet, paper presented to the Political Studies Association Annual Conference, Aberdeen, 4–7 April. Wellman, B. (2001). Physical place and cyber place: the rise of personalized networks. International Journal of Urban and Regional Research 25(2), pp. 227-252. Wellman, B. & Gulia, M. (1999a). The network community: An introduction in B. Wellman (Ed.), Networks in the global village Boulder, CO: Westview, pp. 1-48. Wellman, B., & Gulia, M. (1999). Net surfers don't ride alone: Virtual networks as communities. In P. Kollock & M. Smith (Eds.), Communities and cyberspace New York: Routledge, pp. 167–194. Wellman, B., Salaff, J., Dimitrova, D., Garton, L., Gulia, M., & Haythornthwaite, C. (1996). Computer networks as social networks: Collaborative work, telework, and virtual community. Annual Review of Sociology 22, pp. 213-238. Wenger E. (1998). Communities of Practice: Learning, Meaning, and Identity, Cambridge University Press: New York. Whittaker S., Issacs E., O’Day V. (1997). Widening the Net. Workshop report on the theory and practice of physical and network communities. SIGCHI Bulletin 29(3), pp. 27-30. 79
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A validation Study of House of Quality key performance indicators<br />
Mitra, A. (1999). Characteristics if the WWW text: Tracing discursive strategies, Journal of Computer-<br />
mediated communictations, 5.<br />
Morgeson, F. P. & Humphrey, S. E. (2006). The Work Design Questionnaire (WDQ): Developing and<br />
validating a comprehensive measure for assessing jobdesign and the nature of work. Journal of<br />
Applied Psychology.<br />
Muniz, A.M., Jr., & O`Guinn, T.C. (2001). Brand community, Journal of Consumer Research, 27<br />
(March), pp. 412-32.<br />
Parasuraman, A., Zeithaml, V.A., Berry, L.L. (1985), A conceptual model of service quality and its<br />
implications for future research, Journal of Marketing, Vol. 49, pp.41-50.<br />
Parasuraman, A., Zeithaml, V., Berry, L. (1988). SERVQUAL: A Multiple-Item Scale for Measuring<br />
Consumer Perceptions of Service Quality, Journal of Retailing, Vol. 64, 1 (spring), pp. 12-40.<br />
Pliskin, N., C. T. Romm & R. Markey (1997). E-mail as a Weapon in an Industrial Dispute, New<br />
Technology, Work and Employment, 12, 1, pp. 3–12.<br />
Potter, M. (1994). International business benchmarking, Management services, Vol 38, 10 (October),<br />
pp. 6-8.<br />
Prahalad, C.K. & Ramaswamy, V. ( 2004). Co-creation experiences: the next practice in value creation.<br />
Journal of interactive marketing, vol. .31, 200, pp.425-436.<br />
Preece, J. (2000). Online Communities: Designing Usability, Supporting Sociability. West Sussex, John<br />
Wiley & Sons, Ltd.<br />
ReVelle, J.B., Moran, J.W., Cox, C.A. (1998). The QFD Handbook, New York: John Wiley.<br />
Rheingold, H. (1993). The Virtual Community: Homesteading on the Electronic Frontier, Perseus<br />
Publishing, Philadelphia, PA.<br />
Rheingold, H. (2000). The virtual community: homesteading on the electronic frontier, MIT Press<br />
EditionReVelle, J.B., Moran, J.W. and Cox, C.A.(1998) The QFD Handbook, John Wiley, New York, NY.<br />
Ridings, C.M., Gefen, D. & Arinze, B. (2002). Some antecedents and effects of trust in virtual<br />
communities. Journal of Strategic Information Systems 11 3/4 pp. 271–295.<br />
Ridings, C.M., & D. Gefen. (2004). Virtual Community Attraction: Why People Hang Out Online.<br />
Journal of Computer-Mediated Communication, Volume 10(1).<br />
Rowley, J. (2004). Just another channel? Marketing communication in e-business, Marketing<br />
Intelligence and Planning, Vol. 22, No.1, pp. 24-41.<br />
Sekaran , U. ( 2003 ). Research Methods for Business: A skill building approach, 4th edition, John<br />
Wiley& Sons Inc., New York.<br />
78