here - ERIM - Erasmus Universiteit Rotterdam
here - ERIM - Erasmus Universiteit Rotterdam
here - ERIM - Erasmus Universiteit Rotterdam
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
A validation Study of House of Quality key performance indicators<br />
Fenema, P.C. van (2002). Coordination and Control of globally distributed software projects, <strong>Erasmus</strong><br />
Research Institute of Management (<strong>ERIM</strong>), Ph D. Research in Management series Vol. 19, <strong>Rotterdam</strong>;<br />
<strong>Rotterdam</strong> School of Management <strong>Rotterdam</strong> <strong>Erasmus</strong> Univerity.<br />
Fernback, J., & Thompson, B. (1995) Virtual communities: Abort,retry, failure? Originally presented as<br />
Computer mediated communication and the American collectivity: The dimensions of a community<br />
within cyberspace at the annual meeting of the International Communication Association,<br />
Albuquerque, New Mexico. Available: http://www.well.com/user/hlr/texts/VCcivil.htm<br />
Ford, D. (2003). Relationships and Technology, Chapter 9 from: Ford, D. et al., Managing Business<br />
Relationships, 2nd ed., Chichester, Wiley, pp. 227-267.<br />
Friedman, T. (2005). The world is flat: a brief history of the twenty-first century. Farrar, Straus and<br />
Giroux, New York.<br />
Fuller, J. & Hienerth, C. (2004). Engaging the creative consumer, EBF issue 19 autumm, pp. 54 – 57.<br />
Go, F., & Fenema, P.C. van (2003). Moving Bodies and Connecting Minds in Space: It is a Matter of<br />
Mind over Matter. Paper presented at the EGOS 2003 conference, Copenhagen, Denmark.<br />
Go, F.M. (2005). “Co-creative tourists an Idea Whose Time has come”, Presentation at the AIEST<br />
Conference, at the 55th Congress of the International Association of Scientific Experts in Tourism,<br />
Brainerd, USA, August 27th –September 1st, in cooperation with the University of Minnesota.<br />
Gonzalez, M.E., Quesada, G., Picado, F., Eckelman, C.A. (2004). Customer Satisfaction Using QFD: an<br />
e-Banking Case, Managing Service Quality, Vol. 14, No. 4, pp. 317-330.<br />
Govers, R. (2005). Virtual Tourism Destination Image: Glocal identities constructed, perceived and<br />
experienced, <strong>Erasmus</strong> Research Institute of Management, Ph D. Research in Management series Vol.<br />
69, <strong>Rotterdam</strong>; <strong>Rotterdam</strong> School of Management <strong>Erasmus</strong> University.<br />
Gravendijk, R. ‘s (2007). Improving service performance of capital goods suppliers to the<br />
pharmaceutical Industry; a systems approach to service portfolio innovation. RSM <strong>Erasmus</strong><br />
University, <strong>Rotterdam</strong><br />
Greene, A.M., Hogan, J. & Grieco, M. (2000). E-Collectivism: Emergent Opportunities for Renewal, in<br />
B. Stanford-Smith and P. K. Kidd (eds.), E-Business: Key Applications, Processes and Technologies,<br />
Omsha: IOS Press.<br />
Greene, A.M., Hogan, J. & Grieco, M. (2001). E-collectivism and Distributed Discourse:<br />
NewOpportunities for Trade Union Democracy. Paper presented to the TUC/LSE Conference on<br />
Unions and the Internet, London 12th May.<br />
Griffin, A., Hauser, J. (1993). The Voice of the Customer, Marketing science, Vol 12 (1), pp. 1-27.<br />
Gutek, B.A. (1996). Dyadic interaction in organizations: John Wiley & Sons, New York.<br />
76