here - ERIM - Erasmus Universiteit Rotterdam
here - ERIM - Erasmus Universiteit Rotterdam
here - ERIM - Erasmus Universiteit Rotterdam
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A validation Study of House of Quality key performance indicators<br />
v<br />
Acknowledgements<br />
The research study you are about to read has been written as my Master’s thesis. In writing this<br />
paper I was fortunate with the support and advice of many people with different fields of expertise.<br />
In this section I’d like to dedicate some words of appreciation to those who guided me in my journey<br />
towards this final thesis.<br />
First of all I would like to express my deepest gratitude to Prof. Dr. Frank Go for his time, guidance,<br />
overwhelming support and enthusiasm when writing this thesis. His knowledge, rich interpretations<br />
and critical view led to many hours of great conversations that were of great importance for the final<br />
result of this Master’s thesis. For his invaluable contributions I am very grateful.<br />
I would also like to express my sincere gratitude to my co-reader, Dr. Murthy Halemane. I would like<br />
to thank him for his time, critical view and overwhelming commitment. Also thanks for the nice<br />
conversations, practical advices and interest in the research subject.<br />
Furthermore, I would like to thank Ad Breukel for the valuable conversations we had in Utrecht. His<br />
knowledge and experience in the field of research are tremendous. I would like to thank him for the<br />
time he made free for us and for his valuable advices. In this way I will also show my respect to Dr.<br />
Robbert Govers for his contributions at the start of our research.<br />
A special word of thanks will go to Prof. Dr. Ir. Eric van Heck, Dr. Peter van Baalen and Drs. Marcel<br />
van Oosterhout for their constructive criticism, contributions and support to our team during the last<br />
year we worked on the New World of Work project. I really appreciated our cooperation. I would<br />
also like to thank my “teammates” Robbert Engels, Marcel Legerstee, Vincent Vermeulen and<br />
Wieteke Dupain; we made it!<br />
For this research for the online union I will also express my gratitude to many people of De Unie for<br />
the discussions, advice and support. I would also like to thank all members of the online union who<br />
took the time to fill in my survey and t<strong>here</strong>fore contributed with valuable information.<br />
Last, but certainly not least, I would like to express my deepest respect and gratitude towards my<br />
family; my parents and my brother. Their never ending support and encouragement was of great<br />
importance to me. I feel very fortunate to have a family like you!<br />
Ferdinand Kieboom, November 2007
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