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A validation Study of House of Quality key performance indicators
individualization and reconciling these with the requirements of the group will be a precondition to
the online union’s success.
Towards the end of my thesis I realized that with the start of the online union, although at the
moment very small and not fully developed, De Unie explored a complete new concept with high
potential to succeed. By this research study, I have tried to provide De Unie direction for the ongoing
way of improving the online union to adapt to the needs of the changing workforce.
Providing direction is phase I in the process of improving the online union. Translating the needs of
the members into the design will be the second phase. During my last contact with De Unie, the
project manager of the online union mentioned: “Okay, I was thinking about the following technical
requirements in order to translate the needs.......how do you think about it?” At that point, my
opinion about labor union De Unie was definitely changed; this organization certainly can be
progressive.
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