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Puzzle learning<br />

...<strong>et</strong> <strong>forsøg</strong> <strong>på</strong> <strong>at</strong> <strong>skabe</strong> <strong>en</strong> samm<strong>en</strong>hæng i <strong>et</strong> <strong>multi</strong>-<strong>fagligt</strong> <strong>og</strong> -<strong>kulturelt</strong> studie.<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Hvem er jeg?<br />

Michael A. Svarrer Damkjær<br />

Adjunkt/SDU<br />

Uddann<strong>et</strong><br />

Civiling<strong>en</strong>iør i Arkitektur & Design, Speciale i Industrielt Design.<br />

Har undervist fuldtids sid<strong>en</strong> 2004 i Aalborg, fra 2008 i Od<strong>en</strong>se.<br />

P.t. Adjunkt <strong>på</strong> SDU.<br />

Fagområde<br />

Underviser <strong>og</strong> vejleder i Industrielt design <strong>og</strong> produkt udvikling.<br />

Er interesser<strong>et</strong> æst<strong>et</strong>ik, form, m<strong>en</strong> især <strong>og</strong>så processer, kre<strong>at</strong>ivit<strong>et</strong> <strong>og</strong> læring...<br />

Har arbejd<strong>et</strong> med Puzzle Learning som <strong>en</strong> del af PGU uddannels<strong>en</strong>...<br />

Læringssyn<br />

Så mig selv som som k<strong>at</strong>alys<strong>at</strong>or<strong>en</strong>, der fremmer de studer<strong>en</strong>des læring, ud<strong>en</strong> selv <strong>at</strong><br />

infl uere <strong>på</strong> d<strong>en</strong>ne...m<strong>en</strong> er nok mere <strong>på</strong> vej over i <strong>en</strong> led<strong>en</strong>de/styr<strong>en</strong>de/manuducer<strong>en</strong>de/<br />

inspir<strong>at</strong>or rolle...<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Baggrund/PDI<br />

Product Developm<strong>en</strong>t & Innov<strong>at</strong>ion/Bachelor<br />

Underviser, Vejleder OG Semester Koordin<strong>at</strong>or/2. sem.<br />

- store fag- <strong>og</strong> undervisnings-kulturelle forskelle imellem Fakult<strong>et</strong> <strong>og</strong> Campus<br />

Teknisk Fakult<strong>et</strong> versus Campus<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Baggrund/DESMI<br />

Undervisning versus Projekt<br />

Pædag<strong>og</strong>isk grundsyn - de studer<strong>en</strong>de lærer fag, ig<strong>en</strong>nem praktisk projekt<br />

arbejde.<br />

En transfer-proces fra undervisning til projekt, til studer<strong>en</strong>de.<br />

Ofte er d<strong>et</strong> d<strong>og</strong> op til d<strong>en</strong> <strong>en</strong>kelte studer<strong>en</strong>de <strong>at</strong> håndtere d<strong>en</strong>ne proces.<br />

D<strong>et</strong> var min erfaring <strong>at</strong> RELEVANT undervisning til tider, reelt IKKE<br />

blev brugt i projekt<strong>et</strong>.<br />

undervisni ning<br />

pro rojekt<br />

i teori<strong>en</strong>... i praksis...<br />

undervisni ning<br />

Gruppe<br />

pro rojekt<br />

Studer<strong>en</strong>de<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011<br />

Fag<br />

Projekt


Puzzle Learning/Knowledge map<br />

• Læring som konstruktion... læring som <strong>et</strong> puslespil.<br />

• Puzzle er <strong>et</strong> dynamisk visualiserings-redskab, der bl.a.<br />

kan vise de studer<strong>en</strong>des læring undervejs i projekt<strong>et</strong>.<br />

• Visualisering af abstrakt vid<strong>en</strong> ved fysisk repres<strong>en</strong>t<strong>at</strong>ion.<br />

• D<strong>et</strong> handler om <strong>at</strong> lave <strong>et</strong> Knowledge map af de studer<strong>en</strong>des<br />

projekt, der forbinder undervisning <strong>og</strong> grupp<strong>en</strong>s eg<strong>en</strong><br />

læring.<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Teori<br />

Konstruktivisme<br />

- studer<strong>en</strong>de konstruerer deres egne udgaver af virkelighed<strong>en</strong>, fremfor blot <strong>at</strong><br />

absorbere versioner præs<strong>en</strong>ter<strong>et</strong> af underviser<strong>en</strong>.<br />

[ Prince. Micael J. 2006]<br />

Single- and Double Loop Learning<br />

- Learning as d<strong>et</strong>ection and correction of error.<br />

- Single loop learning -> “correction of error is accomplished by not changing<br />

the underlying values and policies as practised.” [H. Tsoukas; N. Mylonopoulos.<br />

2005. p. 29)]<br />

- Double loop learning -> “correction is accomplished after changing underlying<br />

values and policies”<br />

[H. Tsoukas; N. Mylonopoulos. 2005. p. 29)]<br />

Transfer<br />

- forskell<strong>en</strong> <strong>på</strong> overførsel <strong>og</strong> hukommelse<br />

- tidligere erfaringer.<br />

[Bransford, John D. 2000]<br />

Kilder:<br />

• Prince. Michael J., Richard M. Felder. 2006”Inductive teaching<br />

and learning m<strong>et</strong>hods: defi nitions, comparisons, and research bases”,<br />

Journal of Engineering Educ<strong>at</strong>ion: Volume 95. Issue 2, Pages<br />

123-138<br />

• H. Tsoukas; N. Mylonopoulos. 2005. Organiz<strong>at</strong>ions as Knowledge<br />

Systems Knowledge, Learning and Dynamic Capabilities.<br />

ISBN: 9780230524545. Palgrave Macmillan<br />

• Bransford, John D. 2000. How people learn: Brain, mind Experi<strong>en</strong>ce<br />

and School. Washington DC. N<strong>at</strong>ional Academies Press.<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Puzzle Learning/Knowledge map<br />

I praksis<br />

Eksperim<strong>en</strong>t<strong>et</strong> er udført <strong>på</strong> 2. sem. PDI.<br />

Alle undervisere er blev<strong>et</strong> bedt om <strong>at</strong> lave <strong>et</strong> word dokum<strong>en</strong>t, hvori der er<br />

- én overskrift for hver væs<strong>en</strong>tlig del/emne af deres undervisning<br />

- tilhør<strong>en</strong>de kort beskriv<strong>en</strong>de tekst<br />

- ev<strong>en</strong>tuelle søgeord, så de studer<strong>en</strong>de har mulighed for selv <strong>at</strong> sætte sig ind<br />

i emn<strong>et</strong>/teori<strong>en</strong> <strong>et</strong>c..<br />

Jeg lavede dernæst layout + samlede de <strong>en</strong>kelte “brikker” i <strong>et</strong> saml<strong>et</strong> dokum<strong>en</strong>t.<br />

• Der er 7 undervisere <strong>på</strong> semester<strong>et</strong>, hvoraf én ikke leverede m<strong>at</strong>eriale<br />

tilbage.<br />

• Én af underviserne har efterfølg<strong>en</strong>de giv<strong>et</strong> udtryk for <strong>at</strong> have brugt koncept<strong>et</strong><br />

i planlægning<strong>en</strong> af sin undervisning.<br />

The r<strong>at</strong>ional consumer<br />

This block looks into consumer behavior th<strong>at</strong> is<br />

governed mainly by the mind (c<strong>og</strong>nitive, r<strong>at</strong>ional elem<strong>en</strong>ts).<br />

It explores how consumers make decisions to<br />

buy som<strong>et</strong>hing and how this decision process can be<br />

influ<strong>en</strong>ced by mark<strong>et</strong>ers.<br />

Keywords<br />

C<strong>og</strong>nitive buying behaviour<br />

Attitude<br />

Attitude change<br />

Decision making<br />

EXPECTED OUTCOME:<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Puzzle Learning/Knowledge map<br />

I praksis<br />

De studer<strong>en</strong>de fi k ved semesterstart udlever<strong>et</strong> <strong>et</strong> dokum<strong>en</strong>t der beskrev<br />

koncept<strong>et</strong>, baggrund<strong>en</strong> for d<strong>et</strong>, d<strong>et</strong> forv<strong>en</strong>tede udkomme + alle brikkerne.<br />

D<strong>et</strong> var helt frivilligt for dem om de ville bruge tid <strong>på</strong> d<strong>et</strong>.<br />

Gulerod<strong>en</strong> var <strong>at</strong> de ville være kl<strong>og</strong>ere når semester<strong>et</strong> var slut...<br />

Brikkerne skulle placeres i forhold til hinand<strong>en</strong> <strong>på</strong> <strong>en</strong> sådan måde <strong>at</strong> de<br />

viste hvordan, grupp<strong>en</strong> forv<strong>en</strong>tede <strong>at</strong> ville bruge d<strong>en</strong> undervisning der blev<br />

giv<strong>et</strong> i løb<strong>et</strong> af semester<strong>et</strong>. Hertil kommer d<strong>en</strong> vid<strong>en</strong> de regnede med selv <strong>at</strong><br />

skulle tilegne sig.<br />

Der var 5 grupper af studer<strong>en</strong>de<br />

Alle grupperne har overvej<strong>et</strong> koncept<strong>et</strong>.<br />

3 har reelt <strong>forsøg</strong>t <strong>at</strong> bruge d<strong>et</strong> i start<strong>en</strong> af projekt<strong>et</strong>.<br />

Ing<strong>en</strong> brugte d<strong>et</strong> til slut (næst<strong>en</strong>...)<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Forv<strong>en</strong>tede result<strong>at</strong><br />

• større forståelse af værdi<strong>en</strong> i <strong>at</strong> <strong>skabe</strong> <strong>en</strong> mere direkte samm<strong>en</strong>hæng imellem undervisning <strong>og</strong> projekt.<br />

• dybere læring iblandt de studer<strong>en</strong>de.<br />

• <strong>skabe</strong> <strong>et</strong> fælles refer<strong>en</strong>cepunkt imellem lærerne <strong>og</strong> de studer<strong>en</strong>de, <strong>på</strong> tværs af de forskellige kurser.<br />

• de studer<strong>en</strong>de er i tvung<strong>et</strong> til <strong>at</strong> bruge d<strong>et</strong> underviste, m<strong>en</strong> de er tvung<strong>et</strong> til <strong>at</strong> rel<strong>at</strong>ere projekt<strong>et</strong> til<br />

d<strong>en</strong>ne <strong>og</strong> for derved <strong>at</strong> opnå <strong>en</strong> større forståelse for undervisning<strong>en</strong>.<br />

• forståelse for <strong>at</strong> læring opstår både i undervisning OG projekt.<br />

MEN sådan gik d<strong>et</strong> desværre ikke...<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Komp<strong>et</strong><strong>en</strong>ce udvikling af underviser(e)<br />

• d<strong>et</strong> er <strong>et</strong> stort projekt, der bør initieres/bakkes op fra ledelse<br />

• kræver større involvering fra undervisere<br />

• komcept<strong>et</strong> skal for<strong>en</strong>kles - evt. introduceres i <strong>et</strong>aper (1., 2. 3. sem.)<br />

• giver måske mulighed for <strong>en</strong> holistisk forståelse af semester<strong>et</strong>, <strong>på</strong> tværs af de <strong>en</strong>kelte kurser<br />

• giver mulighed for større overblik i uddannelsesplanlægning<strong>en</strong><br />

Personlige erfaringer<br />

• legemsliggørelse af abstrakte begreber<br />

• bedre forståelse af kollegaers undervisning<br />

• for komplekst <strong>et</strong> projekt <strong>at</strong> udføre ved sid<strong>en</strong> af d<strong>et</strong> normale arbejde<br />

• pædag<strong>og</strong>ikk<strong>en</strong> bør synliggøres for de studer<strong>en</strong>de<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Leg<strong>en</strong>d<br />

PDI 2<br />

Cre<strong>at</strong>ivity and Idea Developm<strong>en</strong>t<br />

CAD 2 St<strong>at</strong>istics and M<strong>at</strong>h<br />

Consumer Behaviour and Mark<strong>et</strong>s Project TWO Project Managem<strong>en</strong>t<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Technol<strong>og</strong>y Managem<strong>en</strong>t & Mark<strong>et</strong>ing Str<strong>at</strong>egies<br />

Type of cont<strong>en</strong>t: theory, c ase study & m<strong>et</strong>hods<br />

The session deals with goals, types, elem<strong>en</strong>ts and processes<br />

of technol<strong>og</strong>y managem<strong>en</strong>t & mark<strong>et</strong>ing str<strong>at</strong>egies<br />

of fi rms.<br />

Building on the fi rst “technol<strong>og</strong>y part” of the PDI course<br />

we focus on the demand or pull side of technol<strong>og</strong>y managem<strong>en</strong>t:<br />

customers and users of technol<strong>og</strong>ical innov<strong>at</strong>ions.<br />

One example: core comp<strong>et</strong><strong>en</strong>cy str<strong>at</strong>egies versus diversifi -<br />

c<strong>at</strong>ion str<strong>at</strong>egies.<br />

Refer<strong>en</strong>ce: Expected Sar<strong>en</strong> Outcome:<br />

& Ford<br />

Technol<strong>og</strong>y Resources & Scoring<br />

Type of cont<strong>en</strong>t: theory, case study & m<strong>et</strong>hods<br />

The session focuses on approaches and m<strong>et</strong>hods how<br />

technol<strong>og</strong>ical resources and pot<strong>en</strong>tials of fi rms can be<br />

measured – both quantit<strong>at</strong>ively and qualit<strong>at</strong>ively, from<br />

the inside and the outside perspective.<br />

6 m<strong>et</strong>hods are introduced in theory & practice (case studies,<br />

practical exercises): s<strong>en</strong>sitivity technique, balanced<br />

score card, technol<strong>og</strong>ical balance she<strong>et</strong>, value analysis,<br />

technol<strong>og</strong>y focus groups / surveys & technol<strong>og</strong>y portfolios<br />

Refer<strong>en</strong>ce: Sar<strong>en</strong> & Ford<br />

Organiz<strong>at</strong>ion of Technol<strong>og</strong>y Managem<strong>en</strong>t & Mark<strong>et</strong>ing<br />

Type of cont<strong>en</strong>t: theory, case study & m<strong>et</strong>hods<br />

The session focuses on differ<strong>en</strong>t organiz<strong>at</strong>ional models of<br />

technol<strong>og</strong>y managem<strong>en</strong>t & mark<strong>et</strong>ing inside and outside<br />

the fi rm<br />

For example: m<strong>at</strong>rix organiz<strong>at</strong>ion, bottom up & top down<br />

models, technol<strong>og</strong>y n<strong>et</strong>works, joint v<strong>en</strong>tures / public<br />

priv<strong>at</strong>e partnerships<br />

Refer<strong>en</strong>ce: Sar<strong>en</strong> & Ford<br />

Expected Outcome:<br />

Stud<strong>en</strong>ts’ Pres<strong>en</strong>t<strong>at</strong>ions & Exam Prepar<strong>at</strong>ion<br />

Type of cont<strong>en</strong>t: pres<strong>en</strong>t<strong>at</strong>ion of assignm<strong>en</strong>ts<br />

The stud<strong>en</strong>ts pres<strong>en</strong>t and discuss their assignm<strong>en</strong>ts<br />

regarding the commercializ<strong>at</strong>ion of products (and/or<br />

services) based on “intellig<strong>en</strong>t furniture” concepts (introduced<br />

in the fi rst part of the PDI course).<br />

Connected to their fi rst assignm<strong>en</strong>t in the PDI course the<br />

stud<strong>en</strong>ts develop and pres<strong>en</strong>t a short business case/concept<br />

for the commercializ<strong>at</strong>ion of a chos<strong>en</strong> technol<strong>og</strong>ical<br />

solution.<br />

The Outside Perspective: Customers & Users<br />

Type of cont<strong>en</strong>t: theory, case study & m<strong>et</strong>hods<br />

The session focuses on basic theories and m<strong>et</strong>hods dealing<br />

with user driv<strong>en</strong> technol<strong>og</strong>y managem<strong>en</strong>t & mark<strong>et</strong>ing.<br />

For example: lead user m<strong>et</strong>hod & op<strong>en</strong> innov<strong>at</strong>ion techniques<br />

Refer<strong>en</strong>ce: Sar<strong>en</strong> & Ford<br />

Expected Outcome:<br />

Expected Outcome: Expected Outcome: Expected Outcome:<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Wh<strong>at</strong> is technol<strong>og</strong>y<br />

type of cont<strong>en</strong>t: theory<br />

We will try to defi ne wh<strong>at</strong> technol<strong>og</strong>y is and you will <strong>en</strong>d<br />

up with your own defi nition of technol<strong>og</strong>y.<br />

Expected Outcome:<br />

Where technol<strong>og</strong>y come from<br />

type of cont<strong>en</strong>t: theory<br />

We will discuss wh<strong>at</strong> gives rise to technol<strong>og</strong>y and how it<br />

evolves. You will learn to dissect technol<strong>og</strong>y into its bits<br />

and piece<br />

Technol<strong>og</strong>y mapping<br />

type of cont<strong>en</strong>t: hard, practical work and a little bit of theory<br />

We will try to defi ne wh<strong>at</strong> technol<strong>og</strong>y mapping is.<br />

Through your assignm<strong>en</strong>t you will gain experi<strong>en</strong>ce in<br />

tracking, sorting and pres<strong>en</strong>ting inform<strong>at</strong>ion within a<br />

giv<strong>en</strong> technol<strong>og</strong>y area<br />

Expected Outcome:<br />

Technol<strong>og</strong>y str<strong>at</strong>egy and technol<strong>og</strong>y audit<br />

type of cont<strong>en</strong>t: theory<br />

We will put the inform<strong>at</strong>ion on technol<strong>og</strong>ies into a str<strong>at</strong>egic<br />

framework of a company and s<strong>et</strong> up some criteria for<br />

evalu<strong>at</strong>ing the companies technol<strong>og</strong>ies<br />

Expected Outcome: Expected Outcome: Expected Outcome:<br />

P<strong>at</strong><strong>en</strong>ts and technol<strong>og</strong>y<br />

type of cont<strong>en</strong>t: introduction to understanding p<strong>at</strong><strong>en</strong>ts<br />

P<strong>at</strong><strong>en</strong>ts are a structures way of describing technol<strong>og</strong>y.<br />

You will learn to read and search p<strong>at</strong><strong>en</strong>ts and g<strong>et</strong> some<br />

experi<strong>en</strong>ce in reading p<strong>at</strong><strong>en</strong>ts<br />

Expected Outcome:<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Ide<strong>at</strong>ion_Basic (Associ<strong>at</strong>ions...)<br />

Type of cont<strong>en</strong>t: Theory, M<strong>et</strong>hods<br />

Wh<strong>at</strong> is cre<strong>at</strong>ivity? + 5 cre<strong>at</strong>ive m<strong>et</strong>hods to develop ideas.<br />

Search words: Cre<strong>at</strong>ivity, diverg<strong>en</strong>t/converg<strong>en</strong>t, cre<strong>at</strong>ivity<br />

barriers, Mindmap, Six Thinking H<strong>at</strong>s, Focusing, - Brainstorm,<br />

Forced Anal<strong>og</strong>y, Problem Reversal.<br />

Expected Outcome:<br />

Ide<strong>at</strong>ion_Less Basic (Sc<strong>en</strong>ario...)<br />

Type of cont<strong>en</strong>t: Theory, M<strong>et</strong>hods, Excercise<br />

Using Sc<strong>en</strong>arios to move the imagin<strong>at</strong>ive context.<br />

Search words: BrainWriting pool, Storyboard, Fantasy<br />

Storywriting<br />

Sk<strong>et</strong>ching I (Perspective Techniques)<br />

Type of cont<strong>en</strong>t: theory, m<strong>et</strong>hods, excercise<br />

Basic warm-up techniques + how to construct 1-, 2- and 3<br />

point perspectives.<br />

Expected Outcome:<br />

Sk<strong>et</strong>ching II (Shadowing)<br />

Type of cont<strong>en</strong>t: theory, m<strong>et</strong>hods, excercise<br />

Basic warm-up techniques + How to make sk<strong>et</strong>ched objects<br />

appear like 3D, using light and shadows.<br />

Search words: shading<br />

Ide<strong>at</strong>ion_Specifi c (From idea to<br />

problem...)<br />

Type of cont<strong>en</strong>t: Theory, M<strong>et</strong>hods, Excercise<br />

Cre<strong>at</strong>ive psychol<strong>og</strong>y and the concept of fl ow. Thinking<br />

differ<strong>en</strong>tly through L<strong>at</strong>eral Thinking. AND from problem<br />

to solution or from solution to product? - The concept and<br />

use of Cre<strong>at</strong>ivity Templ<strong>at</strong>es.<br />

Search words: Flow, L<strong>at</strong>eral Thinking, Cre<strong>at</strong>ivity Templ<strong>at</strong>es<br />

Expected Outcome:<br />

Expected Outcome: Expected Outcome: Expected Outcome:<br />

Sk<strong>et</strong>ching III (Advanced Figures)<br />

Type of cont<strong>en</strong>t: theory, m<strong>et</strong>hods, excercise<br />

Basic warm-up techniques + Using the “box m<strong>et</strong>hod” to<br />

draw complex objects + product pres<strong>en</strong>t<strong>at</strong>ion techniques<br />

in g<strong>en</strong>eral.<br />

Search words: sk<strong>et</strong>ching, drawing, industrial design sk<strong>et</strong>ch<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Facilit<strong>at</strong>ion (Th eory)<br />

Type of cont<strong>en</strong>t: Theory, M<strong>et</strong>hods, Excercise<br />

Why use a Facilit<strong>at</strong>or? The role of the facilit<strong>at</strong>or. How to<br />

plan a workshop - consider<strong>at</strong>ions, m<strong>et</strong>hods, tools.How to<br />

interv<strong>en</strong>e.<br />

Search words: Facilit<strong>at</strong>ion, Facilit<strong>at</strong>or, Workshop<br />

Expected Outcome:<br />

Facilit<strong>at</strong>ion (Practice)<br />

To be announced...<br />

• + • Workshop<br />

To be announced!<br />

Expected Outcome:<br />

Expected Outcome:<br />

Expected Outcome: Expected Outcome: Expected Outcome:<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Introduction to Business Mark<strong>et</strong>s<br />

Type of cont<strong>en</strong>t: Theory, M<strong>et</strong>hods<br />

Keywords: B2B, buyers, mark<strong>et</strong>ing managem<strong>en</strong>t, institution,<br />

commercial companies, governm<strong>en</strong>t, purchasing<br />

procedures and practices<br />

Expected Outcome:<br />

The Character of Business Mark<strong>et</strong>ing and Purchasing<br />

and M<strong>at</strong>erials Managem<strong>en</strong>t<br />

Type of cont<strong>en</strong>t: Theory, M<strong>et</strong>hods, Excercise<br />

Keywords: organiz<strong>at</strong>ional buying process, Economic and<br />

technol<strong>og</strong>ical forces, rel<strong>at</strong>ionship mark<strong>et</strong>ing, customer<br />

profi tability<br />

Firm analysis<br />

Type of cont<strong>en</strong>t: theory, m<strong>et</strong>hods, excercise<br />

Keywords: core comp<strong>et</strong><strong>en</strong>cies, internal resources, capabilities,<br />

core products, integr<strong>at</strong>ion of resources<br />

Expected Outcome:<br />

Industry analysis<br />

Type of cont<strong>en</strong>t: theory, m<strong>et</strong>hods, excercise<br />

Keywords: <strong>en</strong>vironm<strong>en</strong>t, suppliers, buyers, governm<strong>en</strong>t,<br />

rivalry, str<strong>at</strong>ey<br />

Expected Outcome: Expected Outcome: Expected Outcome:<br />

Organiz<strong>at</strong>ional Buyer Behavior and Mark<strong>et</strong>s Opportunities:<br />

Curr<strong>en</strong>t and Pot<strong>en</strong>tial Customers<br />

Type of cont<strong>en</strong>t: Theory, M<strong>et</strong>hods, Excercise<br />

Keywords: selection and evalu<strong>at</strong>ion of segm<strong>en</strong>ts,<br />

decision-making unit, str<strong>at</strong>egy levels and plan<br />

Expected Outcome:<br />

Stakeholders<br />

Type of cont<strong>en</strong>t: theory, m<strong>et</strong>hods, excercise<br />

Keywords: stakeholders, value cre<strong>at</strong>ion, complexity of<br />

rel<strong>at</strong>ionship/n<strong>et</strong>work<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Consumption is more than buying<br />

How do consumers experi<strong>en</strong>ce products and product<br />

inform<strong>at</strong>ion?<br />

This block is about the basics of consumer behavior. It includes<br />

a basic view on wh<strong>at</strong> is so important (for consumers<br />

and mark<strong>et</strong>ers) in consumption and how consumers<br />

make s<strong>en</strong>se of all the stimuli they are confronted with in<br />

the mark<strong>et</strong>.<br />

Keywords:<br />

Pre-purchase, purchase, post-purchase<br />

Consumption as a process<br />

Perception<br />

The fi ve s<strong>en</strong>ses<br />

Expected Outcome:<br />

The r<strong>at</strong>ional consumer<br />

This block looks into consumer behavior th<strong>at</strong> is governed<br />

mainly by the mind (c<strong>og</strong>nitive, r<strong>at</strong>ional elem<strong>en</strong>ts). It<br />

explores how consumers make decisions to buy som<strong>et</strong>hing<br />

and how this decision process can be infl u<strong>en</strong>ced by<br />

mark<strong>et</strong>ers.<br />

Keywords<br />

C<strong>og</strong>nitive buying behaviour<br />

Attitude<br />

Attitude change<br />

Decision making<br />

The social consumer<br />

This block looks into consumer behavior th<strong>at</strong> is takes<br />

place in a social s<strong>et</strong>ting. Consumers are infl u<strong>en</strong>ced also by<br />

the shopping situ<strong>at</strong>ion (salesperson, r<strong>et</strong>ail <strong>en</strong>vironm<strong>en</strong>t)<br />

and by other persons like fri<strong>en</strong>ds, par<strong>en</strong>ts, experts <strong>et</strong>c.<br />

Keywords:<br />

Situ<strong>at</strong>ional infl u<strong>en</strong>ces<br />

Peer groups<br />

Opinion leaders<br />

Family<br />

Expected Outcome:<br />

The consumer groups<br />

This block is focused on defi ning consumers into targ<strong>et</strong><br />

groups, based on dem<strong>og</strong>raphic, social, economic and psychol<strong>og</strong>ical<br />

traits th<strong>at</strong> they have in common and differ<strong>en</strong>ti<strong>at</strong>e<br />

them from other consumer groups.<br />

Keywords:<br />

Income<br />

Social class<br />

Age subculture<br />

Lifestyle mark<strong>et</strong>ing<br />

The emotional consumer<br />

This block looks into consumer behavior th<strong>at</strong> is governed<br />

mainly by emotions. It explores how consumers buy<br />

som<strong>et</strong>hing without necessarily making a r<strong>at</strong>ional decision<br />

to buy it and how these emotional aspects can be infl u<strong>en</strong>ced<br />

by mark<strong>et</strong>ers.<br />

Keywords:<br />

Motiv<strong>at</strong>ions<br />

Value<br />

Desires<br />

Self/id<strong>en</strong>tity<br />

Expected Outcome:<br />

The cultural consumer<br />

This block is emphasizing the cultural s<strong>et</strong>ting of consumers<br />

and consumption. Culture gives products differ<strong>en</strong>t<br />

meanings, and it sorts out differ<strong>en</strong>t consumer behaviours<br />

as appropri<strong>at</strong>e, required or ev<strong>en</strong> forbidd<strong>en</strong>. Our soci<strong>et</strong>y<br />

itself is oft<strong>en</strong> described as a consumer culture.<br />

Keywords:<br />

Culture<br />

Consumer culture<br />

Myths<br />

Rituals<br />

Culture production systems<br />

Expected Outcome: Expected Outcome: Expected Outcome:<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Technical Docum<strong>en</strong>t<strong>at</strong>ion<br />

Expected Outcome:<br />

Technical Tolerances<br />

Expected Outcome:<br />

Expected Outcome:<br />

Expected Outcome: Expected Outcome: Expected Outcome:<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Expected Outcome:<br />

Expected Outcome:<br />

Expected Outcome:<br />

Expected Outcome: Expected Outcome: Expected Outcome:<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011


Project Managem<strong>en</strong>t<br />

Expected Outcome:<br />

Expected Outcome:<br />

Expected Outcome:<br />

Expected Outcome: Expected Outcome: Expected Outcome:<br />

Puzzle Learning • Michael A. S. Damkjær/SDU • DUN konfer<strong>en</strong>ce 2011

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