order for 20 kva u.p.s. - Western Coalfields Ltd. India.
order for 20 kva u.p.s. - Western Coalfields Ltd. India.
order for 20 kva u.p.s. - Western Coalfields Ltd. India.
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ORDER NO. NGP/WCL/MMW(HQ)/P-II/CRS -130/UPS/L-32/10-11/40032189<br />
Date:18.12.<strong>20</strong>10<br />
TERMS AND CONDITIONS FOR AMC AGREEMENT.<br />
ANNEXURE - “B”<br />
1. The period of AMC will be <strong>for</strong> a period of five years starting from after the expiry of the<br />
guarantee/warranty period of 12months, if the maintenance services are not found<br />
satisfactory, WCL reserves the rights to terminate the contract at any time.<br />
2. The charges shall be payable on quarterly basis at the end of each quarter and the<br />
quaterly charges should include along with service tax.<br />
3. There will be no advance payment.<br />
4. The AMC charges includes cost of spares, cards either replacement or repairs of worn out<br />
of unserviceable parts (Major or Minor)<br />
5. The payment will be effected at the end of quarter. The payment shall be made on<br />
submission of pre-receipted bills in triplicate duly supported by monthly service certificate<br />
signed by the user department.<br />
6. Paying Authority : General Manager (Finance), WCL(HQ), Nagpur.<br />
7. Your authorized technical representative will be deputed every month <strong>for</strong> preventive<br />
maintenance in addition to attending breakdown / problems calls as and when it occurs.<br />
Call response time will be maximum 24 hours. In case the call is not attended within 24<br />
hours then WCL will deduct the downtime maintenance charges on pro-rata basis <strong>for</strong> the<br />
down time of the entire UPS system. The down time will be calculated excluding weekly<br />
off days and the holidays.<br />
8. Escalation in AMC charges during AMC period will not be allowed.<br />
9. The AMC charges does not include cell/batteries replacement.<br />
10. The AMC charges are inclusive of the cost of labor and transport.<br />
11. The UPS associated batteries will be maintained by you, and the cost of distilled water /<br />
Acid, while petroleum jelly etc. required <strong>for</strong> batteries maintenance is included in AMC<br />
charges. Battery <strong>for</strong> replacement will be purchased by WCL, but the replacement of the<br />
same will be done by you.<br />
12. Your should maintain complete infrastructure <strong>for</strong> maintenance and the office address of the<br />
service centre at Nagpur as mentioned in the <strong>order</strong> along with contact person anbd<br />
telephone / mobile number.<br />
13. If the availability of UPS falls below 95%, the penalty will be as follows :<br />
You should give guarantee 95% availability (Uptime) <strong>for</strong> the UPS on<br />
monthly basis.<br />
14. UPS downtime will be reckoned only during the working hours i.e. 9.30 hrs. to 17.30 hours<br />
(8 hours) on working days. Downtime beyond these hours on a working day would be<br />
excluded. For example, if the down time starts at 12.00 hours on a day and extends up to<br />
11.00 hours the following working day, the downtime should be calculated as below :-
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