iTNC 530 - TNC 640 - DR. JOHANNES HEIDENHAIN GmbH

... and If There's a Problem?
– Diagnostics for HEIDENHAIN Controls
The operating reliability of machine tools
and controls has improved continually in
recent years. However, interruptions or
problems can still occur. Often it is simply a
programming or parameter problem. Here
is where the true advantage of remote
diagnosis comes into play: The service
technician communicates online with the
control over modem, ISDN or DSL,
analyzes the control, and repairs it
immediately.
HEIDENHAIN offers the TeleService and
TNCdiag PC software for remote
diagnosis. They enable an extensive search
for problems on the control as well as in
the inverter system, and even in the
motors themselves.
TeleService also features comprehensive
remote operation and remote monitoring
of the control.*
* The iTNC must be prepared by the machine tool
builder for this function.
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Remote diagnosis with TeleService
The TeleService PC software from
HEIDENHAIN enables the machine tool
builder to provide quick and simple remote
diagnosis and programming support for the
iTNC 530 controls.
The TeleService software is also of interest
to you, the NC user: Installing it on a
network PC enables remote operation
and remote monitoring of the iTNC 530
connected to the network.
Remote data
transfer
Drive diagnosis with TNCdiag
TNCdiag enables the service technician to
quickly and easily troubleshoot the drives.
With its dynamic display of status signals,
you can even examine ambient conditions
that lead to errors.
Please contact your machine manufacturer
to enable TNCdiag on your control.