2006 Mandalay Motorhome Owners Manual - Thor Motor Coach

LIMITED WARRANTY
LIMITED STRUCTURAL WARRANTY (5 YEARS/60,000 MILES)
Mandalay by Four Winds International Corporation warrants to the first retail purchaser from an authorized dealer
that the structural components of your Mandalay RV will be free from substantial defects in material and
workmanship for a period of five (5) years from the date of first retail purchase or for the first sixty-thousand
(60,000) miles of usage, whichever comes first.
For the purpose of this Limited Warranty, “structural components” shall be limited to the framework structure of the
coach sidewalls, front and back walls, roof and floor.
Damage caused by misuse, abuse, collision, alterations, failure to properly maintain the exterior sealants,
cosmetic defects, paint adhesion, separation due to water infiltration caused by lack of proper maintenance,
improper repairs, and normal deterioration is not covered by this 5 year/60,000 mile Limited Structural Warranty.
Normal maintenance such as periodic resealing of the windows, molding, door, vents, awning, and other exterior
mounted components are excluded from this coverage.
Mandalay’s obligation to repair or replace defective materials or workmanship is the sole obligation of Mandalay
under this Limited Structural Warranty. Mandalay reserves the right to use new or remanufactured parts of similar
quality to complete any work. Mandalay reserves the right to perform appropriate structural repairs at the Indiana
factory service center under the terms of this Limited Structural Warranty.
HOW TO GET SERVICE
To obtain warranty service the owner must do all of the following:
1. Complete and return the Owner Registration Card within ten (10) days of purchase;
2. Notify Mandalay Luxury Division, or one of its authorized, independent dealers, in writing, of any
claimed defect within the warranty coverage period;
3. Provide the notification mentioned in (2), above, within ten (10) days of discovery of the defect; and
4. Promptly return the RV to an authorized dealer for repairs.
For warranty service; contact one of Mandalay’s independent, authorized service centers for an appointment and
then deliver your RV to the service center on the specified appointment date. If you need assistance contact
Mandalay at:
Mandalay Luxury Division
PO Box 1486, Elkhart, Indiana 46515
Phone: (866) 919-4444 Fax: (574) 522-4276 Website: www.mandalaycoach.com
If two (2) or more service attempts have been made by an authorized service center, to correct any covered defect
that you believe impairs the value, use or safety of the RV, you must, to the extent permitted by law, notify Mandalay
directly, in writing, of the unsuccessful repair of the alleged defect so that Mandalay can become directly involved in
making sure that you are provided service pursuant to the terms of this Limited Warranty.
Because Mandalay does not control the scheduling of service work, at any authorized service center you may
encounter delays in scheduling and/or the completion of work. All costs associated with transporting the RV for any
warranty service shall be the sole responsibility of the RV owner.
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MANDALAY