UPGRADING REPAIRING PCs

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Chapter 5—Floppy, Removable, Tape, and Flash Storage
For IDE drives, ensure that the master/slave jumpers on both drives
are set properly.
For SCSI drives, check termination and Device ID #s.
For external drives of any type, be sure the drive is turned on a few
seconds before starting the system. If not, you might be able to use
the Windows 9x/2000/Me Device Manager to “Refresh” the list of
devices, but if this doesn’t work, you’ll need to restart the computer.
Backup or Restore Operation Failure
If your tape drive suffers a backup or restore operation failure, follow
these steps:
1. Make sure you are using the correct type of tape cartridge.
2. Remove and replace the cartridge.
3. Restart the system.
4. Retension the tape.
5. Try a new tape.
6. Clean the tape heads.
7. Make sure all cables are securely connected.
8. Rerun the confidence test that checks data transfer speed
with a blank tape (this test overwrites any data already on
the tape).
Bad Block or Other Tape Media Errors
To troubleshoot bad block or other types of media errors, follow
these steps:
1. Retension the tape.
2. Clean the heads.
3. Try a new tape.
4. Restart the system.
5. Try initializing the tape.
6. Perform a Secure Erase on the tape (previous data will no
longer be retrievable from the tape).
Note that most minicartridge tapes are preformatted and cannot be
reformatted by your drive. Do not attempt to bulk erase preformatted
tapes because this will render the tapes unusable.