UPGRADING REPAIRING PCs

UPGRADING REPAIRING PCs UPGRADING REPAIRING PCs

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136 that sounds normal. Before deciding a hard disk is defective, test it on another known-working system. If the problem goes away on another system, the drive is not the problem (see Table 4.28). Note Chapter 4—SCSI and IDE Hard Drives and Optical Drives Before using this table, verify that your drive’s BIOS configuration is correct. If your system’s LBA or other drive translation settings are disabled and your drive needs them, it will appear to hang. Table 4.28 Hard and Soft Problems and Solutions Symptom Cause Solution Drive makes banging Stiction (Static friction) If drive hangs, try tapping noise on initial power is causing the heads gently on one corner to up; can’t boot without to stick to the media free the heads or mount restarting the computer because of an aging the drive upside down. a couple of times; mechanism and Back up data and replace usually found on very lubrication problems drive as soon as possible. old (under 100MB) RLL or MFM hard disks only; these drives use two (20-pin and 34-pin) data and signal cables. internally. Drive makes scratching Severe head damage, Replace drive. or “boinging” noise probably caused by internally; won’t boot. impact (fall or drop). Drive spins normally If cable and jumpering Replace logic board or but can’t be recognized. okay, probably failed logic board. replace drive. Drive has repetitive If system rebooted or Remind user to shut down errors detected by was turned off without computer normally. SCANDISK or other proper shutdown, these disk testing utility. are temporary files that weren’t closed. This does not indicate a hardware problem. If normal shutdown If normal shutdown procedure followed, procedure was followed, might indicate get manufacturer utility marginal disk to detect and remap surface. sectors and retest drive frequently. If drive doesn’t improve, replace as soon as possible. If replacing the logic assembly does not solve the problem, contact the manufacturer or a specialized repair shop that has clean-room facilities for hard disk repair.

MS-DOS Command-Line Access to CD-ROM Drives 137 Optical Drive Interface Types Most internal CD-ROM, CD-R, and CD-RW drives are ATAPI-based (ATAPI uses the standard IDE interface). Some high-performance drives in either internal or external form factors are SCSI-based. Physical installation and cabling is the same as for any other IDE (ATAPI) or SCSI device, as seen earlier in this chapter. Some external drives use parallel-port or USB port connectors. See Chapter 7, “Parallel Ports, Printers, Scanners, and Drives,” and Chapter 8, “USB and IEEE-1394 Ports and Devices,” for troubleshooting and configuration tips for drives using these interface types. MS-DOS Command-Line Access to CD-ROM Drives for Reloading Windows CD-ROM drives are normally controlled in Windows 9x and Me by 32-bit drivers, but these drivers will not work if the operating system becomes corrupted or if Windows will only work in Safe mode. In those cases, having access to the CD-ROM drive becomes critical to enable you to reload the operating system. In Windows 98 and Me, the Emergency Disk you can create during initial installation or later contains drivers that work for most IDE/ATAPI and SCSI-based CD-ROM drives. In addition, the disk will try each driver until it finds one that works. In Windows 95, the Emergency Disk does not contain drivers for the CD-ROM. Follow these general guidelines to create a working boot disk with CD-ROM support. This same process will work for MS-DOS/Windows 3.1 users. The following instructions are for IDE (ATAPI) CD-ROM drives. SCSI-based, CD-ROM drives will also require SCSI device drivers for the host adapter and devices attached: 1. Create the Windows 95 Emergency Disk (it’s bootable) from the Control Panel’s Add/Remove Programs icon—Windows Setup tab. This process destroys all previous contents on the disk. 2. Copy the following files to your bootable disk in the A: drive: • MYCDROM.SYS—Use the actual driver name for your CD-ROM drive and copy it from the file’s actual location. If you don’t have an MS-DOS driver, you can download one from the drive’s manufacturer, or download an ATAPI driver called AOATAPI.SYS available from several Web sites.

MS-DOS Command-Line Access to CD-ROM Drives 137<br />

Optical Drive Interface Types<br />

Most internal CD-ROM, CD-R, and CD-RW drives are ATAPI-based<br />

(ATAPI uses the standard IDE interface). Some high-performance<br />

drives in either internal or external form factors are SCSI-based.<br />

Physical installation and cabling is the same as for any other IDE<br />

(ATAPI) or SCSI device, as seen earlier in this chapter.<br />

Some external drives use parallel-port or USB port connectors. See<br />

Chapter 7, “Parallel Ports, Printers, Scanners, and Drives,” and<br />

Chapter 8, “USB and IEEE-1394 Ports and Devices,” for troubleshooting<br />

and configuration tips for drives using these interface types.<br />

MS-DOS Command-Line Access to<br />

CD-ROM Drives for Reloading<br />

Windows<br />

CD-ROM drives are normally controlled in Windows 9x and Me by<br />

32-bit drivers, but these drivers will not work if the operating system<br />

becomes corrupted or if Windows will only work in Safe mode. In<br />

those cases, having access to the CD-ROM drive becomes critical to<br />

enable you to reload the operating system.<br />

In Windows 98 and Me, the Emergency Disk you can create during<br />

initial installation or later contains drivers that work for most<br />

IDE/ATAPI and SCSI-based CD-ROM drives. In addition, the disk<br />

will try each driver until it finds one that works.<br />

In Windows 95, the Emergency Disk does not contain drivers for<br />

the CD-ROM. Follow these general guidelines to create a working<br />

boot disk with CD-ROM support. This same process will work for<br />

MS-DOS/Windows 3.1 users.<br />

The following instructions are for IDE (ATAPI) CD-ROM drives.<br />

SCSI-based, CD-ROM drives will also require SCSI device drivers for<br />

the host adapter and devices attached:<br />

1. Create the Windows 95 Emergency Disk (it’s bootable) from<br />

the Control Panel’s Add/Remove Programs icon—Windows<br />

Setup tab. This process destroys all previous contents on the<br />

disk.<br />

2. Copy the following files to your bootable disk in the A: drive:<br />

• MYCDROM.SYS—Use the actual driver name for your<br />

CD-ROM drive and copy it from the file’s actual location.<br />

If you don’t have an MS-DOS driver, you can<br />

download one from the drive’s manufacturer, or<br />

download an ATAPI driver called AOATAPI.SYS available<br />

from several Web sites.

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