UPGRADING REPAIRING PCs
UPGRADING REPAIRING PCs
UPGRADING REPAIRING PCs
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Mark Edward Soper is president of Select Systems and Associates,<br />
Inc., a technical writing and training organization that has been in<br />
business since 1989. Select Systems specializes in revealing the hidden<br />
power and features in <strong>PCs</strong>, their hardware, and their software.<br />
Select Systems has developed training courses and manuals for computer<br />
training firms and industrial, manufacturing, and media<br />
clients in print, HTML, and Adobe Acrobat formats.<br />
Mark has taught computer troubleshooting and other technical<br />
subjects to thousands of students from Maine to Hawaii since 1992.<br />
He is an A+ Certified hardware technician and a Microsoft Certified<br />
Professional. He has been writing technical documents since the<br />
mid-1980s, and has contributed to several other Que books, including<br />
Upgrading and Repairing <strong>PCs</strong>, 11th and 12th Editions; Upgrading<br />
and Repairing Networks, 2nd Edition; and Special Edition Using<br />
Windows Millennium Edition. Mark co-authored the original edition<br />
of this book, and his first books on A+ Certification will be published<br />
after the revised A+ Certification Exams are released at the<br />
end of 2000. Watch for details about these and other book projects<br />
at the newly improved Que Web site at www.mcp.com.<br />
For more information about customized technical reference and<br />
training materials, contact<br />
Select Systems and Associates, Inc.<br />
1100 W. Lloyd Expy #104<br />
Evansville, IN 47708<br />
Phone: (812) 421-1170<br />
Fax: (812) 426-6138<br />
Email: mesoper@selectsystems.com<br />
Web: http://www.selectsystems.com<br />
Mark has been writing for major computer magazines since<br />
1990, with more than 125 articles in publications such as<br />
SmartComputing, PCNovice, PCNovice Guides, and the PCNovice<br />
Learning Series. His early work was published in WordPerfect<br />
Magazine, The WordPerfectionist, and PCToday. Many of Mark’s articles<br />
are available in back issue or electronically via the World Wide<br />
Web at www.smartcomputing.com. Select Systems maintains a subject<br />
index of all Mark’s articles at http://www.selectsystems.com.<br />
When he’s not sweating out a writing deadline, Mark enjoys life<br />
with his wife, Cheryl, a children’s librarian who is also a published<br />
writer. Their children (now 21, 20, 20, and 18) are all computer<br />
users, keeping him busy with their questions, and he also provides<br />
computer support to his local church. Mark still finds time to
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