upgrading and repairing PCs technicians ... - 400 Bad Request

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234 Chapter 9—Keyboards, Mice, and Input Devices Table 9.14 Troubleshooting Mouse and Pointing Device Problems Continued Symptom Problem Solution Remove trackball ball from sensor and clean as above. Replace TrackPoint eraserhead with a new cap. Mouse pointer IRQ conflict. If mouse is PS/2, be sure no freezes when other device is using IRQ 12. another device If mouse is serial, check for (modem, and so modem on same IRQ as mouse. on) is used. COM 1/3 share IRQ 4; COM 2/4 share IRQ 3 by default. See Chapter 6 for information on avoiding mouse/modem conflicts. If mouse is bus, check its IRQ usage and try to find an unused IRQ for bus card. Use Windows Device Manager if available to find IRQ information. Mouse won’t work Defective mouse. Replace the original mouse with at all. a known-working similar spare. If it works, replace the original mouse for good. Defective port. Any mouse plugged in to the port won’t work. First, check to see whether port is disabled. If the port is not disabled, use addon port card or replace motherboard. Disabled COM, USB, Check BIOS or motherboard or PS/2 port. jumpers and enable if IRQ used by port isn’t already in use. Radio-controlled Check battery in mouse; replace mouse has a dead battery. if dead or weak. Wrong channel set on Mouse and receiver must be set mouse or receiver. to same channel; adjust channels on both devices to solve interference problems. Infra-red mouse can’t Check line-of-site issues for IR “see” IR receiver. mouse and receiver. Mouse works as Mouse designed for Most “bundled” mice are PS/2, but not as PS/2 port only. designed for the PS/2 port only. serial. Retail mice are designed to be used with adapters. Get a mouse built for the serial port.

Mouse Troubleshooting 235 Table 9.14 Troubleshooting Mouse and Pointing Device Problems Continued Symptom Problem Solution Mouse locks up Bad mouse. To verify mouse is the problem, when accessed by run MSD/I to bypass initial Microsoft MSD or detection. Detect computer and other diagnostic. other information; then detect mouse. If the mouse is at fault, you’ll lock up your system. Turn off system, replace with knownworking mouse, and repeat. If replacement mouse works okay, you’ve solved the problem. Standard left and Incorrect mouse A dual-emulation mouse with a right mouse configuration. PC/MS slider on the bottom buttons work, but must be set to PC (Mouse middle or scroll Systems) mode to activate the buttons don’t work. middle button. Most Logitech mice can use the Microsoft driver, but Microsoft mice don’t support three buttons. Use the correct driver for the mouse. Button not Use mouse setup program to programmed. verify that the middle button is set to work, and check its function. Mouse drivers out of Original scrolling mouse drivers date. would work only in Web browsers and a few other applications. Download and install new drivers.

Mouse Troubleshooting 235<br />

Table 9.14 Troubleshooting Mouse <strong>and</strong> Pointing Device Problems<br />

Continued<br />

Symptom Problem Solution<br />

Mouse locks up <strong>Bad</strong> mouse. To verify mouse is the problem,<br />

when accessed by run MSD/I to bypass initial<br />

Microsoft MSD or detection. Detect computer <strong>and</strong><br />

other diagnostic. other information; then detect<br />

mouse. If the mouse is at fault,<br />

you’ll lock up your system. Turn<br />

off system, replace with knownworking<br />

mouse, <strong>and</strong> repeat. If<br />

replacement mouse works okay,<br />

you’ve solved the problem.<br />

St<strong>and</strong>ard left <strong>and</strong> Incorrect mouse A dual-emulation mouse with a<br />

right mouse configuration. PC/MS slider on the bottom<br />

buttons work, but must be set to PC (Mouse<br />

middle or scroll Systems) mode to activate the<br />

buttons don’t work. middle button. Most Logitech<br />

mice can use the Microsoft<br />

driver, but Microsoft mice don’t<br />

support three buttons. Use the<br />

correct driver for the mouse.<br />

Button not Use mouse setup program to<br />

programmed. verify that the middle button is<br />

set to work, <strong>and</strong> check its<br />

function.<br />

Mouse drivers out of Original scrolling mouse drivers<br />

date. would work only in Web<br />

browsers <strong>and</strong> a few other applications.<br />

Download <strong>and</strong> install<br />

new drivers.

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