Hot Fix Readme (Adapt) - Business Intelligence
Hot Fix Readme (Adapt) - Business Intelligence
Hot Fix Readme (Adapt) - Business Intelligence
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CHF15<br />
ADAPT00606802<br />
Description:<br />
Patch ID: 39,281,416<br />
When viewing a Crystal Report using the DHTML Viewer and the Active X Print Control, users are unable to print reports<br />
because the Print Control dialog box fails to appear when users click Print.<br />
This problem happens because Active X Print Controls for <strong>Business</strong> Objects XI Release 1 and <strong>Business</strong> Objects XI Release 2<br />
are both installed on the same client machine.<br />
New Behavior:<br />
This problem is resolved.<br />
Known Limitations:<br />
If the Active X Print Control dialog box fails to appear on a client machine, users must force the <strong>Business</strong> Objects XI Release 1<br />
client to download the Active X Print Control again, as follows:<br />
1. Apply this Customer <strong>Hot</strong><strong>Fix</strong> on all affected <strong>Business</strong> Objects XI Release 2 servers.<br />
2. On all client machines, go to C:\WINDOWS\Downloaded Program Files.<br />
3. Right-click the program files named "Crystal Reports Print Control 11.0" and "Crystal Reports Print Control 11.5," and click<br />
Remove.<br />
4. Open <strong>Business</strong> Objects XI Release 1 InfoView, open any Crystal report, and click "Print this report."<br />
5. If an Active X dialog box opens, offering the option to install "Crystal Reports Print Control 11.0," click "Install." If no Active X<br />
dialog box opens, go to step 8.<br />
6. If the print dialog box opens, click "Cancel."<br />
7. Logoff InfoView.<br />
The issue should be resolved.<br />
8. Close all Internet browser windows: open Task Manager, and on the Processes tab, right-click the appropriate EXE file and<br />
click "End Process."<br />
11. Click "Start > Run". Type "regsvr32 /u "C:\Program Files\Common Files\<strong>Business</strong><br />
Objects\3.0\crystalreportviewers11\ActiveXControls\PrintControl.dll". A prompt should appear indicating the successful removal<br />
of the PrintControl registry key.<br />
12. Open a CMD prompt window (click Start > Run) and type "regsvr32 "C:\Program Files\Common Files\<strong>Business</strong><br />
Objects\3.0\crystalreportviewers11\ActiveXControls\PrintControl.dll".<br />
A prompt appears indicating the successful addition of the PrintControl registry key.<br />
13. Repeat steps 4-7.<br />
ADAPT00607047<br />
Description:<br />
Patch ID: 39,296,050<br />
When ranking is applied to a variable, data in a column disappears.<br />
New Behavior:<br />
This problem is resolved.
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