Tender Specifications - ECHA - Europa

ARTICLE I.14 - DOCUMENTATION
I.14.1 The Contractor shall provide the Agency with all documentation, including the user manuals
and documentation concerning the services and deliverables provided, necessary for the planning
and the control by the Agency of the operations connected with the tasks referred to in Article I.1 of
the Contract, and for the purpose of fulfilling the Contractor’s obligations under Articles I.18.2 and
I.19.
I.14.2 Thereafter, the Contractor shall provide to the Agency any update of the documentation
provided.
I.14.3 The Contractor may, upon agreement of both parties, permit the Agency to reproduce all or
part of the documentation provided, involving intellectual or industrial property rights not transferred
to the Agency under I.13, for its internal needs directly connected with use by its personnel. The
Agency shall ensure that any indication concerning the intellectual property rights appearing on the
original copies is reproduced.
ARTICLE I.15 - QUALITY AND STANDARDS
I.15.1 The Contractor shall provide the services in accordance with technical norms, standards and
procedures based on best professional practice in the informatics field. With respect to contract
management, the Contractor shall provide the services in accordance with ISO 9001 or equivalent.
Quality standards may be revised in line with market developments.
I.15.2 The Contractor warrants that software supplied or developed under the Contract will not fail
to execute its programming instructions due to defects in materials and workmanship when
properly installed and used on the device designated by the Contractor. It shall be devoid of any
deliberate mechanism which leaves it under the Contractor's control after supply to the Agency. It
shall meet the operating requirements, specifications and characteristics specified in the
Contractor's documents or laid down in the Contract or specific contracts.
I.15.3 The software deliverables will be error free for a period of six (6) months after acceptance
and after each installation of an upgrade or update. The warranty period is extended by the sum of
the recovery times for all critical and major issues, where the Agency cannot use the software
deliverable during the warranty period. After the warranty period, the Contractor is obliged to
provide software maintenance for the period of execution of tasks under the Framework Contract.
Such service shall be subject to one or several specific contracts under this Framework Contract;
I.15.4 Any deliverable provided by the Contractor under the Contract will be quality controlled by
the Contractor, in the place of performance, before delivery. On the request of the Agency, the
Contractor has to be in a position to show that the outcome of the quality control was positive.
I.15.5 The Contractor undertakes to comply with the above quality standards. Compliance with the
standards shall be monitored by the Agency. In the event of non compliance with one or more of
the standards over a sliding period of three (3) months, the Contractor shall submit an improvement
plan. In the event of non compliance with one or more of the standards for six (6) months,
consecutive or not, over a sliding period of twelve (12) months, a service whose quality has proved
substandard may be withdrawn from the Contract, or the Contract may be terminated where
service quality is substandard.
ARTICLE I.16 – CONFIDENTIALITY AND SECURITY
I.16.1 The Contractor may only utilise the information contained in the material encountered during
the duration of the Contract and any specific contract (including any data on any Agency network)
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