17.08.2013 Views

Tender Specifications - ECHA - Europa

Tender Specifications - ECHA - Europa

Tender Specifications - ECHA - Europa

SHOW MORE
SHOW LESS

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

o Support for resolving problems detected in production version of the REACH-IT;<br />

root cause analysis; fault correction; implementing, testing and releasing<br />

software fixes<br />

• Documentation<br />

• Functional and technical documentation of the system<br />

• Documentation on the operations of the system<br />

4.2.5.3 The handover work stream<br />

Some or all of the following activities are foreseen for this work stream<br />

• Preparing presentation and training material and giving presentations and training as<br />

needed.<br />

• Transfer of the contents of any development time repositories to <strong>ECHA</strong>, such as issue<br />

tracking and Contractor test case repositories.<br />

• Set-up of a fully working development and/or testing environment(s) at <strong>ECHA</strong> premises<br />

• Any other activities that are related to knowledge transfer and handover of the development<br />

work, covering not only the software related assets, but also the development tool chain<br />

and the development time repositories.<br />

4.2.6 Framework Management and Project Management principles<br />

The Contractor shall provide the necessary manpower and support for the management and<br />

administration of the contract, the management of the resources in particular.<br />

Regarding the project management principles, this section contains illustrative examples that are<br />

typical to <strong>ECHA</strong> projects. The actual project management principles will be defined in the level of<br />

the specific contracts.<br />

4.2.6.1 Framework Management Organisation<br />

A steering group shall be established for the duration of the framework contract. The steering<br />

group is responsible for overseeing the overall implementation of the framework contract and for<br />

addressing escalated issues regarding the framework contract and the specific contracts.<br />

The steering group is represented by both parties and consists of the:<br />

• <strong>ECHA</strong> ICT Executive:<br />

• <strong>ECHA</strong> Framework Contract Manager:<br />

• Contractor Executive:<br />

• Contractor Framework Contract Manager:<br />

When it is not possible for the steering group to agree unanimously on a specific issue, then the<br />

Agency will decide on the approach to be followed for addressing the issue.<br />

A steering group will be created for each framework contract awarded.<br />

For each specific contract, each party (<strong>ECHA</strong> and the Contractor) will appoint<br />

• a Contract Manager and<br />

• a Project Manager and/or a Service Manager (depending on the nature of the contract, i.e.<br />

a Project Manager is required for the execution of a project and a Service Manager is<br />

required for the provision of services for the maintenance and support of a system in<br />

production).<br />

The roles of the Contract Manager, Project Manager, Service Manager may be combined and<br />

allocated to a single resource.<br />

50

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!