Tender Specifications - ECHA - Europa

The team of the Agency that will participate in the project consists of 3 persons. This team
includes the following profiles: Project Manager, Business Analyst, Information System Tester.
Lot 3:
The team of the Agency that will participate in the project consists of 6 persons. This team
includes the following profiles: Project Manager, Business Analysts, Quality Manager,
Information System Testers.
Effort of contractor
Lot 1: 4400 person days
Lot 2: 1500 person days
Lot 3: 2200 person days
Form of contract
Time and means at contractor’s premises
3.3.2.2 AW2. Quality of the proposal for the delivery of the services in terms service, staff
and contract management in view of the objectives of the Call for Tenders (30
points)
For the purpose of the evaluation of the offers, tenderers must provide a document describing their
understanding of the context of this Call for Tenders and their approach to ensure a successful
execution of the framework contract. Particular attention should be paid in the description of:
(a) how the quality and continuity of services will be achieved over the duration of the framework
contract, e.g.
• how competence will be maintained?
• how will the Tenderer cope with the human resources turnover?
• how will the Tenderer complement own resources with third party resources in case of
unavailability of own staff?
• how relevant is the Tenderer’s existing competence (based on the section 4) and how possible
lack of competence will be dealt with?
• which operational and performance criteria the Tenderer establishes for the level and quality of
the services provided and to which penalties he commits to for failures in fulfilling the committed
level of service
• how will the Tenderer manage exceptions and issues, raised during a specific contract, which
put in risk the successful delivery of services and/or successful completion of the deliverables?
(b) how will the framework contract management be executed to ensure close monitoring, high
level of interaction (as necessary) and successful execution of the specific contracts, e.g.
• what will the relevant organisation be like?
• how good communication at all levels will be achieved?
• what controls will be established to ensure successful execution of the framework contract?
• what will be the approach for risk management?
The Tenderers should observe that proposals submitted for this Tender will be binding in
the subsequent delivery of services by the selected contractor.
3.3.2.3 AW3. Readability and comprehensiveness (20 points)
The submitted Tender should be clear, concise and well structured in accordance with the section
2.3
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