9560 Transaction Manager User's Manual - Intermec

10
Troubleshooting
This chapter provides simple troubleshooting procedures for some of the more
common problems that the 9560 may experience.
Troubleshooting Checklist
Use the following tables to diagnose and correct minor problems with the 9560.
Reader Does Not Read Bar Code...
Possible Causes Try This
Faulty scanner. Read bar code with another scanner.
Scanner does not read that density of bar code. Check scanner manual specifications for maximum
density of bar code read.
Reader does not accept that type of bar code. Check specifications for bar codes (see Appendix A).
Check configuration (see Chapters 6 and 7).
Poor bar code print quality. Scan another bar code of known good quality.
Poor scanning technique. Review scanning procedures (see Chapter 4).
Magnetic card reader attempted to read
alphanumeric data.
Reader Does Not Communicate With Host...
Possible Causes Try This
Input only numeric data. The magnetic card reader
only accepts numeric data. This is the ANSI standard
for Track 2.
Not configured properly. Check configuration (see Chapters 6 and 7).
Faulty or incorrect cabling. Check that cable ends are securely fastened to the
correct ports, then try again.
Check that cable meets system requirements (see
Chapter 2).
Check that cable was made properly; look for opens,
shorts, loose wires.
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