AmDOcs cEs 8 POrTfOlIO

A GUIDE TO THE 

AmDOcs 

cEs 8 

POrTfOlIO 

AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION 

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“Amdocs’ deep understanding of its customers’ business and how 

the industry is evolving enables the company to use its broad 

technology and services portfolio to help service providers achieve 

their business objectives.” 

Curtis Price 

Program Vice President, Infrastructure Services, IDC

A cONNEcTED WOrlD 

We are at the threshold of the connected world – an alwayson 

world, with connectivity that’s available any time, 

anywhere, on any device. 

In the connected world, a trillion devices – most of them not 

phones – will be connected to the network, affecting every 

aspect of our lives. 

The connected world constitutes both a challenge and 

an opportunity for service providers to expand their 

reach beyond traditional communications, media and 

entertainment into new verticals and new business models. 

The Amdocs CES 8 portfolio offers a uniquely comprehensive 

array of business and operational support systems (B/OSS) 

and service delivery solutions that enable service providers to 

innovate, lead and profit in the connected world. 

Amdocs can help you to: 

> Expand quicker – realize the connected-life opportunity 

> Drive experience – differentiate through a unique, realtime 

customer experience 

> Run leaner – embrace lean and agile operations 

AmDOcs cEs: cUsTOmEr 

EXPErIENcE sYsTEms APPrOAcH 

The Amdocs approach to customer experience is designed 

to help our customers transform from service providers 

to experience providers. Amdocs CES includes our awardwinning 

products, consulting and strategic sourcing services, 

business process expertise, and deep industry experience. 

Together, these help you to reduce costs, support business 

growth, deliver an intentional customer experience and 

assure success. 

cEs Portfolio 

Amdocs offers the industry’s first and most complete 

pre-integrated software portfolio spanning BSS, OSS and 

service delivery. It’s designed to be modular and flexible, 

allowing service providers to transform their business at 

lower risk and ensure a high return on investment. 

services 

Backed by our expertise in BSS, OSS and service delivery, our 

global team of service professionals delivers a comprehensive 

line of services, including consulting, implementation and 

ongoing managed services and support, providing full 

accountability for your success. 

Business Processes 

Amdocs offerings come with rich, industry-specific business 

processes built in. Developed based on our implementation 

experience, they help service providers to streamline 

operations, reduce risks and lower costs.

CONVERGENT CHARGING & BILLING 

FOUNDATION

BUSINESS CONSULTING 

ADVISORY SERVICES OPTIMIZATION SERVICES 

SYSTEM INTEGRATION SERVICES 

PROGRAM MANAGEMENT 

SOLUTION IMPLEMENTATION 

BUSINESS READINESS & DEPLOYMENT 

WORKFORCE PERFORMANCE & LEARNING 

PRODUCT SERVICES 

MANAGED SERVICES 

BUSINESS PROCESS OPERATIONS 

APPLICATION MANAGEMENT 

IT & INFRASTRUCTURE MANAGEMENT 

PRODUCT SUPPORT PROFESSIONAL SERVICES


FOUNDATION

cUsTOmEr mANAGEmENT 

In order to achieve an integrated approach to customer 

management, you need solutions that can manage the complete 

customer lifecycle, helping to identify, service, retain and grow 

profitable customer relationships. You need strong up-sell and 

cross-sell capabilities across all customer service channels. 

And you need to be able to target the right customers with the 

right products at the right time. This functionality requires a 

seamless system that supports closed-loop processes – on time 

and in real time. Amdocs’ customer management products 

support these critical business requirements and customercentric 

processes across multiple communication channels.

“Amdocs gives us complete confidence in the ability of our Amdocs 

customer management solutions to support our business. The case 

handling with our customers is done in a much more professional 

way, as agents are able to respond quicker when customers have 

questions about their cases.” 

Daniel Cauwenberghs 

ICT Application Manager, Telindus


Contact Center & Retail Interaction Management 

Amdocs Contact Center & Retail Interaction Management 

is a collection of products, services and partner 

technologies that enable companies to improve the 

productivity and efficiency of contact center agents and 

retail store representatives while increasing revenue per 

interaction. The offering provides agents and store reps 

with a single interface from which they can easily execute 

all customer-facing activities, including activities which 

span across non-Amdocs applications. 

sOlUTIONs: 

> Amdocs Smart Agent Desktop 

Improves operational efficiency with a unified desktop that 

lets agents manage all interactions, including accessing 

information from back-end systems, from a single portal 

> Amdocs Smart Agent Desktop for Ensemble 

Enables existing Amdocs Ensemble customers to manage 

all agent interactions from a single portal by leveraging 

the Smart Agent Desktop on top of their Ensemble and 

CRM applications 

> Amdocs Smart Contact Center 

Offers a comprehensive contact center solution that 

includes customer support and billing capabilities 

integrated through a single unified desktop interface 

to improve efficiency and first-call resolution 

> Amdocs Retail Experience 

Empowers retail store representatives to seize every revenue 

opportunity while providing a differentiated brand 

experience to customers 

PrODUcTs: 

> Amdocs Customer Interaction Manager 

Provides a unified agent portal for all inbound and 

outbound interactions with an integrated customer view 

across multiple desktop and back-office applications 

> Amdocs Retail Interaction Manager 

Helps store representatives handle sales and service 

interactions efficiently and effectively via an intuitive, 

process-driven user interface 

> Amdocs Marketing Connector 

Provides marketing recommendations that guide customer 

service agents to make decisions that help reduce customer 

churn with minimal IT integration effort 

> Amdocs Analytics Connector 

Brings data from transaction systems together so that 

business intelligence tools can easily analyze and 

generate scores

Amdocs Script Manager 

Offers a script design and roll-out tool to optimize 

customer interactions, provide agents guidance for 

simplified resolution of complex customer requests 

or managing business processes, and reduce agent 

learning curves 

> Amdocs Billing Manager 

Increases contact center efficiency by bringing customerfacing 

billing, payment and collections management into 

the front office and to the agent’s desktop 

> Amdocs Email Manager 

Enhances the efficiency of customer support operations 

by automatically creating and updating cases and change 

requests based on email content from customers and 

prospects 

> Amdocs Multimedia Integrator 

Provides a complete, extendable integration framework 

that allows service providers to deploy any multimedia 

management technology with Amdocs Customer 

Management applications


Self Service 

Amdocs Self Service enables service providers to deliver a 

dynamic Web experience and give customers better control 

over managing their services and accounts. Our solutions 

also maximize revenues by helping service providers to 

merchandize their entire product and service mix. 

sOlUTIONs: 

> Amdocs Self Service 

Provides an integrated online self service, billing and 

commerce solution to manage the online experience for all 

customers and all lines of business 

> Amdocs E-Service StartPack 

Provides e-service capabilities to reduce customer service 

costs and improve the Web portal experience 

> Amdocs E-Billing StartPack 

Provides core online billing and payment capabilities 

for customers, and is packaged to provide a set cost and 

implementation timeline for the service provider 

> Amdocs Universal Storefront 

Delivers an e-commerce solution that allows service 

providers to bundle and sell physical and network goods 

using one unified platform 

PrODUcTs: 

> Amdocs E-Service 

Empowers customers to manage their accounts, create 

trouble tickets, find the answers to questions and resolve 

service issues through the Web self service portal 

> Amdocs E-Billing 

Provides customers online access to electronic bills and 

payments from any self service touch point and for any line 

of business 

> Amdocs E-Commerce 

Personalizes the shopping and purchasing experience of 

your Web self service portal with advanced capabilities for 

the online shopping cart, product catalog, personalization 

and pricing


Sales & Ordering 

Amdocs Sales & Ordering provides an automated endto-end 

solution to complete an order-to-cash cycle from 

a business or an end customer across multiple lines of 

business. It captures orders initiated from any channel 

including Web, call center and sales automation systems. 

It validates and then decomposes the order, triggering 

requests to the appropriate systems for completion. 

Fully monitored and tracked, Amdocs Ordering solutions 

minimize order fallout, system complexity, revenue leakage 

and training time for customer care agents. 

sOlUTIONs: 

> Amdocs Sales Quote Order 

Combines sales automation with ordering to help B2B 

businesses prevent order fallout by ensuring that sales are 

transferred to the ordering engine as quotes for fulfillment 

> Amdocs Click to Order 

Simplifies the ordering process for order capture and 

subscription management through a three-step process 

to order completion that minimizes order fallout and time 

to market 

> Amdocs Convergent Order Hub 

Provides an automated, end-to-end ordering solution that 

reduces fallout rates and operational complexity while 

providing a superior customer experience across multiple 

channels and lines of business 

> Amdocs Order to Activation 

Bridges BSS and OSS to unify customer ordering, 

provisioning and activation processes across all channels, 

products and lines of business 

PrODUcTs: 

> Amdocs Ordering 

Reduces order fallout and operational complexity with 

an automated, end-to-end ordering capability that provides 

a seamless experience across multiple channels and lines 

of business 

> Amdocs Sales 

Offers comprehensive B2B sales-force automation to more 

effectively plan and deploy sales strategies while providing 

visibility into the sales process 

> Amdocs Order Capture 

Simplifies the ordering process to just three steps to ensure 

rapid order capture, minimize order fallout and reduce 

time to market for launching new products


Service & Support 

Amdocs Service & Support is a comprehensive front-line 

customer support solution for first and second-tier support 

that speeds problem resolution and increases customer 

satisfaction. The solution can be extended to include field 

service in which technicians are dispatched to customer sites. 

sOlUTIONs: 

> Amdocs Customer-Centric Service & Support 

Offers a comprehensive solution for first and secondtier 

customer support for faster problem resolution and 

improved customer satisfaction 

> Amdocs Smart Device Support 

Gives first and second-level agents a unified view of both 

customer and smart device details, and empowers them to 

resolve support issues quickly and effectively 

PrODUcTs: 

> Amdocs Support 

Provides a complete application for first and second-tier 

customer support within a multi-tier support organization 

> Amdocs Device Care 

Enables faster and more accurate resolution of smart device 

support issues in order to reduce support costs, promote 

service consumption and improve customer loyalty 

> Amdocs SLA Manager 

Tracks and measures operational service level agreements, 

and ensures that customer commitments are met 

throughout the support process 

> Amdocs Field Service 

Enables customer service agents to quickly find and 

dispatch a technician with the required parts, and provide 

accurate information about the customer, product and issue 

> Amdocs Spares Inventory Manager 

Tracks and manages parts inventory by checking stock 

availability automatically replenishing missing parts, 

tracking product performance, and assessing financial 

implications 

> Amdocs Contracts 

Makes it easy for service providers to create, manage and 

view contracts with customers or partners and ensure that 

only customers under contract receive support 

> Amdocs Change Manager 

Provides a change-management process tool for accepting, 

recording, authorizing, planning, implementing and 

reviewing change requests that result from both planned 

and unplanned IT events


FOUNDATION

sErVIcE DElIVErY 

New players are taking advantage of the Internet to control 

what used to be your domain – the customer experience. If you 

want to keep your customers close, you have to make it easy 

for you and third-party partners to expose, create, deliver and 

manage innovative services. 

Amdocs service delivery solutions help your business evolve 

in a controlled and flexible manner, taking advantage of new 

business models that leverage your strengths and capabilities. 

They are focused on bringing out the richness and value of 

your services, combined with best of digital commerce and the 

Web-enabled world.


Convergent Service Platform 

Amdocs Convergent Service Platform extracts core network 

capabilities and exposes them as simple-to-use Java and 

Web services interfaces, which provide independence 

from traditional vendor lock-in. Service provider and 

Web developer communities use these interfaces to create 

mission-critical, Web-enabled applications which enable 

you to deliver innovative and personalized applications. 

sOlUTIONs: 

>Amdocs SDP Evolution 

Enables you to transition from outdated, proprietary and 

vertical application servers, e.g. Intelligent Network (IN), 

into a horizontal, convergent, open and programmable 

service delivery environment 

> Amdocs Intelligent Network Evolution 

Provides path to migrate legacy, inflexible, costly or 

end-of-life IN platforms into future-proof, open, 

programmable and carrier-grade solution for smooth 

transition to next generation networks 

> Amdocs Network Capability Exposure 

Extracts trapped network capabilities (e.g. voice, messaging, 

presence, payment), exposing them as basic or composite 

Web services to developer communities and business 

verticals; encourages new business models 

> Amdocs Service Composition 

Provides any service (IN, IP Multimedia Subsystem (IMS), 

Web) or composition, (e.g. prepaid, with “Ring Back when 

Free”) to any type of user (pre/postpaid, fixed, mobile, etc.) 

PrODUcTs: 

> Amdocs jNetX Telecom Application Server 

Offers middleware to abstract the service capabilities of 

vendor-specific network equipment, converting them 

into Java interfaces and exposing these capabilities into a 

telecom-grade, high-performance application server 

> Amdocs jNetX Service Broker 

Provides opportunities to create new services by 

orchestrating IN, IMS and Web services in real time 

(e.g. prepaid IN users access IMS-based IP-Centrex 

enterprise services) 

> Amdocs jNetX Web Service Gateway & Integration 

Extracts trapped, low-level network capabilities as well as 

application-level features and exposes them as simple Web 

services. Comes pre-integrated with SOA and Java 

EE environments


Digital Commerce 

Amdocs Digital Commerce is an offering of products, 

solutions and services aimed at maximizing revenues and 

profits from online retailing and value-added services both 

on and off portal across multiple screens. It enables service 

providers to monetize their assets and create an exceptional 

personalized purchasing experience. It supports both proven 

business models and future growth opportunities such as 

application stores and converged storefronts. 

sOlUTIONs: 

> Amdocs Interactive Digital Commerce 

Enables service providers to sell premium digital content 

through any storefront, whether mobile, personal computer, 

television or Web 2.0 outlets 

> Amdocs Interactive Off-Portal Commerce 

Opens your network and business services to third-party 

content providers so that they can build and sell content 

directly to consumers 

> Amdocs Interactive App Store 

Grows data revenues by allowing third-party developers 

to leverage your network and business services, fostering 

development communities that can freely innovate and sell 

compelling applications 

PrODUcTs: 

> Amdocs Interactive Digital Commerce Manager 

Manages all aspects of your digital commerce business, 

including partner relationships, product offers, promotions, 

revenue contracts, charges, settlements and customer care 

> Amdocs Interactive Discovery 

Helps you design your content catalog so that it’s easy for 

consumers to find relevant content on any storefront 

> Amdocs Interactive Content Delivery 

Orchestrates the secure delivery of any media across any 

network to any device and ensures device compatibility

Amdocs Interactive Off-Portal Payments Gateway 

Enables off-portal payments by automating short code 

premium SMS campaigns, message routing and payment 

workflows, as well as securing authorizations, opt-ins and 

delivery receipts 

> Amdocs Interactive Open Services Gateway 

Allows third parties to safely access your network and 

business services beyond billing to create content and 

applications while enforcing usage policies to protect your 

network resources 

> Amdocs Interactive Commerce Dashboard 

Allows operators and content providers to monitor the 

performance of their digital commerce business with an 

easy-to-use, customizable reporting application 

> Amdocs Interactive Developer Tools 

Fosters collaboration within the developer community 

with Web 2.0 tools including a developer portal, a software 

development kit to access network services, testing and 

documentation features

“sprint chose changingWorlds because of its pedigree in building 

subscriber intelligence and delivering highly personalized and 

relevant mobile data services to individual subscribers. Using 

changingWorlds technology, sprint Web automatically learns 

what content the customer likes and puts it on their home page, 

enabling sprint customers to get the most from the Internet on 

their phones even faster, when and where they want to. The launch 

of our new changingWorlds-enabled mobile portal service has been 

one of the most seamless and successful product integrations we 

have done to date.” 

Kevin Packingham 

Senior Vice President of Product and Technology Development, Sprint


Portal & Personalization 

Amdocs Portal & Personalization is an offering of products, 

solutions and services that enable you to design, deliver 

and manage a dynamic, personalized mobile and Web 

portal experience. It streamlines customer interaction 

and informational searches. And it gives customers better 

control over managing their services and accounts. 

sOlUTIONs: 

> Amdocs ChangingWorlds Personalized Mobile Portal 

Optimizes the user mobile portal experience, making it 

easier and faster to find relevant content 

> Amdocs ChangingWorlds Mobile Internet 

Profiles subscribers’ off-portal content consumption and 

uses this information to personalize both the on-portal and 

off-portal experience 

> Amdocs Interactive Personalized Advertising 

Ensures precise targeting and superior click-through 

rates through personalization and helps to maximizes ad 

revenues by optimizing inventory yield and fill rate 

> Amdocs Interactive Personalized Search 

Delivers highly personalized search results from single 

or multiple information sources across any screen 

PrODUcTs: 

> Amdocs ChangingWorlds Intelligent Portal Manager 

Enables the rapid design and maintenance of mobile portals 

and captures unrivalled subscriber intelligence in order to 

enhance content relevance and optimize the user experience 

> Amdocs ChangingWorlds Mobile Device Manager 

Provides a high-performance rendering and transcoding 

engine which automatically identifies the subscriber’s 

device and dynamically optimizes the content for each 

type of handset 

> Amdocs ChangingWorlds Recommender 

Automatically generates relevant content recommendations 

based on the interests and needs of each subscriber and 

other subscribers with similar usage patterns 

> Amdocs ChangingWorlds Mobile Content Collector 

Enables the dynamic collection, import and synchronization 

of third-party content onto the portal

Amdocs ChangingWorlds Ad Personalizer 

Delivers targeted mobile advertising through user profiling 

and ad signature technologies which identify subscribers 

most likely to be interested in particular ads 

> Amdocs ChangingWorlds Mobile Internet Personalizer 

Profiles off-portal browsing and content consumption 

in order to generate personalized recommendations for 

off-portal content to enhance mobile Internet usability and 

raise awareness of off-portal services 

> Amdocs ChangingWorlds Mobile Internet Bridge 

Provides a sophisticated toolbar with intuitive navigation 

support and relevant links for subscribers browsing the offportal 

mobile Internet 

> Amdocs ChangingWorlds Business Intelligence 

Presents subscriber activity metrics and key portal 

performance indicators in an easy-to-understand graphical 

dashboard format 

> Amdocs Interactive Intelligent Search Engine 

Provides a core search product which intuits the customer’s 

search queries, embeds relevant context, performs a rapid 

search and responds with relevant, accurate results 

> Amdocs Interactive Multichannel Ad Delivery 

Serves targeted advertising across media and channels, 

including mobile and PC Web, WAP, messaging, USSD, 

search, video and in-app advertising 

> Amdocs Interactive Ad Campaign Manager 

Enables advertisers and publishers to plan, define and 

manage advertising campaigns, including targeting criteria, 

inventory, creative elements and test flights 

> Amdocs Interactive Ad Inventory Manager 

Allows publishers to define and manage placeholders for ads, 

including text links, display banners, in-message, in-app and 

video pre-roll/post roll 

> Amdocs Interactive Advertising Dashboard 

Provides business users full visibility to the performance of 

ad campaigns, including an online dashboard, pre-defined 

reports, ad-hoc reports and KPI-based alerts

“companies should anticipate customer experiences and design 

the defined expectations based on core value propositions, 

reflected in corporate branding and used as a guide for addressing 

customer touch points and designing processes.” 

Gartner 

Manage the Customer Experience to Improve Business Performance, July 2008


Communications Applications 

Amdocs jNetX Communications Applications constitute the 

largest portfolio of end-user communication applications 

available today that leverage network capabilities available 

within fixed, mobile and fixed-mobile convergent 

environments. These rich communication applications run 

on the Amdocs jNetX Convergent Service Platform and are 

described in the 100+ Apps catalog that today counts more 

than 120 applications. Amdocs jNetX Communications 

Applications enable service providers to quickly increase 

their revenues and their customer satisfaction. 

sOlUTIONs: 

> Amdocs Service Creation 

Provides development tools for communications and Web 

developers, enabling development of personalized network 

services on the Amdocs jNetX Convergent Service Platform 

> Amdocs jNetX DNA Applications Catalog 

Listings guide containing over 120 revenue-generating 

communications applications and their associated 

business cases 

PrODUcTs: 

> Amdocs jNetX DNA Network Emulation Environment 

Emulates real network activity to test services in a specific 

network environment, including scripting and load testing 

> Amdocs jNetX DNA Telecom Services Studio 

Service development environment (design, testing, 

development and integration) providing re-usable 

components, tools and workspaces


FOUNDATION

sErVIcE & rEsOUrcE 

mANAGEmENT (Oss) 

Providing next-generation services doesn’t guarantee business 

success. You have to introduce, fulfill and assure them faster and 

at a lower cost, while still delivering a high-quality customer 

experience. And that means simplifying your operational support 

system environment. Amdocs offers a proven and scalable 

solution that enables service providers to rationalize, consolidate 

and transform their OSS – and their business. With the most 

comprehensive and integrated OSS in the industry, we offer 

planning, fulfillment and assurance from a common core of 

shared service and resource management data. Our solutions 

are built to support any service, technology or line of business, 

including fixed, mobile and broadband cable.

“Amdocs Oss can deliver the automation and network 

transparency for the ‘right first time’ fulfillment, an essential 

requirement for gaining a competitive advantage necessary to 

attract and retain subscribers.” 

Volker Behrend 

Head of Group TNSG, Vodafone D2

sErVIcE & rEsOUrcE mANAGEmENT (Oss) 

Network Planning 

Amdocs Network Planning enables service providers to 

improve their network planning by better utilizing trend 

and capacity usage data. Our vision for planning is unique, 

as we enable service providers to plan and roll out their 

networks by integrated bottom-up planning (based on 

capacity consumption and utilization trends) and topdown 

planning (translating service demand into network 

requirements). This significantly improves OPEX and 

reduces CAPEX by allowing service providers to build a 

service-ready network just in time. 

sOlUTIONs: 

> Amdocs Mobile Backhaul Operational Product Pack 

Provides a complete solution to design and manage network 

build and backhaul transformation for mobile operators 

PrODUcTs: 

> Amdocs Planning Engine 

Provides a time-lined analysis of network capacity and 

consumption trends to better understand if capacity is 

optimized, enabling you to defer capital spend 

> Amdocs Trend Planner 

Predicts when capacity will be exhausted based on historical 

trends from the Planning Engine, and suggests milestones for 

deploying new capacity to avoid threshold breaches 

> Amdocs Site Planner 

Manages on-site physical resources by calculating optimal 

space for deploying equipment and ensuring that physical 

resources, such as power supply and cooling conditions, are 

sufficient to support operation 

> Amdocs Resource Planner 

Improves resource planning by allowing users to 

manage resources using multiple views of the network, 

and by providing threshold management and standard 

build templates 

> Amdocs Mobile Build Automation Pack 

Provides the common, standard processes used to roll out, 

upgrade and maintain mobile networks 

> Amdocs Capacity Planning Pack 

Allows you to analyze capacity planning scenarios 

through a network optimization engine based on artificial 

intelligence which anticipates future capacity needs and 

optimizes network configurations accordingly


Service Fulfillment 

Amdocs Service Fulfillment automates the fulfillment 

process for services including DSL, VoIP, IPTV, IP VPN, 

MPLS, mobile and Carrier Ethernet. The products in this 

offering are pre-integrated but can be sold separately 

to address specific aspects of fulfillment such as order 

management, order decomposition, inventory, design and 

assign, or activation. 

sOlUTIONs: 

> Amdocs Broadband Service Fulfillment Operational 

Product Pack 

Automates the design and activation of a broadband service 

between a customer and Internet service provider, and is 

packaged to get you up and running quickly 

> Amdocs Residential Service Fulfillment Operational 

Product Pack 

Provides all the products required to quickly automate 

fulfillment for residential cable services, including digital 

television, high-speed Internet and VoIP 

> Amdocs Business Voice Service Fulfillment Operational 

Product Pack 

Offers a packaged solution to rapidly automate the 

provisioning of VoIP and unified messaging and 

provide an integrated self-service portal for hosted and 

managed services 

> Amdocs Carrier Ethernet Operational Product Pack 

Provides a packaged solution that includes all the 

products you need to design and activate Carrier Ethernet 

connectivity between the end customer and a specific 

network location 

> Amdocs IP MPLS VPN Operational Product Pack 

Provides all of the core software and configuration 

components you need to automate the design and 

provisioning of layer 3 VPNs in your network

PrODUcTs: 

> Amdocs Task Engine 

Reduces order errors by automating complex processes 

associated with service fulfillment and network buildout to 

ensure that tasks are carried out in the correct sequence 

> Amdocs Delivery Engine 

Ensures efficiency in all network changes by translating 

design records into jobs that are sent to either the workforce 

or activation systems for implementation 

> Amdocs Activation Engine 

Activates network resources, services and individual 

subscribers rapidly and accurately over both legacy and new 

network elements, enabling zero-touch provisioning 

> Amdocs Activation Manager 

Delivers high-volume service activation for networkindependent 

mobile services such as home location register 

(HLR) 

> Amdocs APSDP 

Allows cable providers to deliver and manage multiple 

products and services with a provisioning product that 

works over any vendor or technology 

> Amdocs Automation Packs 

Automate the assignment and design of specific services, 

including DSL, IP VPN and Carrier Ethernet, to ensure fast 

configuration and service launch 

> Amdocs Activation Packs 

Ensure fast activation by taking the completed service 

design records from an Automation Pack and configuring a 

set of devices from specified equipment vendors

“The Amdocs Oss offering delivers an outstanding inventory 

solution and also a comprehensive range of pre-automated 

processes that enable us to quickly and easily implement services.” 

Nesko Jancic 

Vice President of OSS, KPN


Service Assurance 

Amdocs Service Assurance manages the complete problem 

resolution process across network operations and customer 

domains. This offering enables providers to resolve 

service issues quickly, and with minimal customer impact 

– meeting service-level agreements as well as improving 

operational efficiency. It provides a complete 360 degree 

view of customers, services and network operations to 

enable operations staff to prioritize and resolve issues 

before they impact the customer. 

sOlUTIONs: 

> Amdocs Customer Centric Service Assurance 

Enables providers to resolve service issues quickly and meet 

service-level agreements with minimal customer impact, 

and provides a 360 degree view of the customer, services 

and network operations 

PrODUcTs: 

> Amdocs Assurance Manager 

Provides a network-facing service desk for trouble ticketing 

with automated process management, empowering agents 

to quickly prioritize and resolve network problems that 

affect customer service 

> Amdocs Service Assurance Adapter 

Enables integration of Amdocs inventory with fault 

management systems by providing information on network 

and customer services affected by faults for root cause 

analysis and service assurance 

> Amdocs SLA Manager 

Tracks and measures operational service-level agreements, 

meeting customer commitments for service requests and/ 

or orders throughout the entire service fulfillment and 

assurance process

“Telstra is transforming its business to deliver a ‘1-click, 1-touch, 

1-button, 1-screen, 1-step solutions’ environment for customers 

and employees. The company’s vision is a simpler IT environment 

that involves partnering with world-class suppliers using proven 

off-the-shelf solutions. We are pleased to welcome Amdocs as 

one of our partners in the Operations support systems (Oss) 

transformation space.” 

John McInerney 

Director, IT Transformation, Telstra

sErVIcE AND rEsOUrcE mANAGEmENT (Oss) 

Service Management 

Amdocs Service Management provides an automated, 

end-to-end solution to manage the entire service order 

lifecycle. It manages order fulfillment from multiple order 

channels and lines of business over both next-generation and 

legacy OSS. The result is faster introduction of new services, 

reduced order fallout and automated exception management. 

PrODUcTs: 

> Amdocs Service Order Manager 

Orchestrates and coordinates the fulfillment and delivery 

of complex, multi-part service orders and simple, real-time 

orders by converting customer orders into network 

service requests 

> Amdocs B/OSS Manager 

Manages operational workflows, jeopardy issues, tasks and 

exceptions with a sophisticated operational process and 

workflow engine 

> Amdocs Service Composition Manager 

Generates an optimized service fulfillment plan for every 

order based on catalog model and rules, network feasibility, 

and the customer’s existing services 

> Amdocs Unified Service Manager 

Improves service management by maintaining an accurate 

model of all services, linking each customer order to the 

network services and resources allocated to fulfill that order


Inventory & Discovery 

Amdocs Inventory & Discovery provides one source of 

service and inventory data to support all operational 

processes for planning, fulfillment and assurance. This 

reduces cost and increases effectiveness by providing 

accuracy and consistency. The offering ensures that the 

inventory is in sync with the actual resources deployed in 

the network. 

sOlUTIONs: 

> Amdocs Data Integrity Management Express 

Provides a single, accurate model of service and resource 

data by providing discovery and reconciliation of complex 

multi-vendor and multi-technology networks 

PrODUcTs: 

> Amdocs Unified Service Manager 

Improves service management by maintaining an 

accurate model of all services, linking each customer 

order to the network services and resources allocated to 

fulfill that order 

> Amdocs Parameter Manager 

Enables service providers to better manage the millions of 

resource parameters associated with the network, allowing 

for planning, rollout processes and auditing 

> Amdocs Cable Manager 

Improves the management of your cable network with 

dedicated support for modeling physical network 

infrastructure, such as cables, fibers and ducts 

> Amdocs Partition Manager 

Lets you securely share data as needed by controlling 

data visibility for different parties, while maintaining a 

consistent and complete view of the network 

> Amdocs Route Finder 

Cuts planning time by automating complex circuit design 

for structured bandwidth technologies, finding the best 

route and quality of service 

> Amdocs Resource Manager 

Improves resource management with an accurate model of 

all network resources, supporting all technologies, devices 

and services from both a physical and logical perspective 

> Amdocs Configuration Management Database (CMDB) 

Inventory Pack 

Provides a ready to use configuration of components across 

converged IT and next-generation network environments

Amdocs Sync Engine 

Improves data accuracy by providing data reconciliation 

for multiple technologies and vendors, in order to align 

between external network and OSS data sources 

> Amdocs Sync Packs 

Provide a ready-to-use configuration for the Sync Engine 

for a specific service, such as broadband, IP, Ethernet or 

VPN, for a faster deployment at a reduced cost and risk 

> Amdocs Discovery Engine 

Reduces the cost of operating a carrier-class network by 

automatically discovering the devices and services in the 

network and providing an up-to-date network view 

> Amdocs Discovery Packs 

Reduce the time to deploy Discovery Engine with 

pre-configured connectors to specific network devices 

> Amdocs Adapters 

Provide a wide range of adapters for integrating Amdocs 

OSS products to a variety of other application areas such as 

fulfillment, geographical information systems and service 

management 

> Amdocs Asset Manager 

Provides an out-of-the-box meta-data solution to support 

the life cycle and assignment of new and existing network 

and associated external workforce management systems 

> Amdocs OSS Studio 

Facilitates OSS customization with a development 

environment where you can model OSS resources, 

such as network equipment, and corresponding user 

configurations, such as authorizations


FOUNDATION

EVENUE mANAGEmENT 

To remain profitable and competitive, you need the flexibility 

to provide customers with new services and innovative offers as 

the market evolves – while making sure you maximize revenues 

and reduce costs. You need to be able to create, manage and 

collect all sources of revenue, through any channel, regardless 

of the type of service or customer, or the complexity of the 

partner settlement involved. And that puts revenue management 

at the heart of your business. 

Amdocs provides pre-integrated, convergent products for each 

area of revenue management: convergent charging and billing, 

mediation and partner settlement. Our pre-integrated products 

cover all aspects of enabling, managing and tracking your 

revenues, from service consumption to cash in hand.

“…In 3Q08, we completed our billing system upgrade…Our 

upgraded billing system has doubled our subscriber capacity, 

improved reload capacity by 2-3 times…enables us to provide 

real time balance information to our subscribers, more efficiently 

upload new promotional tariff schemes and better develop new 

VAs programs for our subscribers…” 

Excelcom Q3 2008 financial report


Convergent Charging & Billing 

Amdocs Convergent Charging & Billing provides flexible, 

affordable and agile products that allow service providers 

to monetize their services while reducing cost to serve. 

Based on Amdocs’ innovative Turbo Charging technology, 

Amdocs Charging & Billing offerings answer the need for 

modernization, convergence and real-time across multiple 

lines of business and prepaid and postpaid services. 

Products are modular and pre-integrated, with built-in 

business processes based on industry best practices. 

sOlUTIONs: 

> Amdocs Convergent Billing 

Provides an end-to-end real-time convergent billing 

solution to quickly launch and charge for new services 

across any line of business or network type 

> Amdocs Prepaid 

Provides sophisticated, end-to-end prepaid functionality to 

deliver a complete network connected solution from service 

creation and delivery to real-time rating and customer 

management 

> Amdocs BSS Pack 

Combines convergent customer management, self-service, 

ordering, billing and product catalog products with 

pre-integrated business processes to support rapid growth 

of the customer base 

PrODUcTs: 

> Amdocs Convergent Charging (Turbo Charging) 

Based on Amdocs Turbo Charging technology, provides 

a single real-time rating and charging product across 

postpaid and prepaid services, and offers superior 

performance and cost-efficient scalability over 

low-cost hardware 

> Amdocs Invoicing 

Provides a single product for bill production across all 

customers, services, payment methods and lines of business, 

giving customers one converged bill 

> Amdocs Document Designer 

Provides a powerful document design and publishing 

product for creating flexible, personalized statements such 

as bills, letters and invoices 

> Amdocs Accounts Receivable 

Offers a comprehensive financial management solution for 

maintaining customer account balances and automating 

financial processes 

> Amdocs Collections 

Monitors accounts on an ongoing basis and automates 

key collection processes to handle overdue or delinquent 

accounts more efficiently

Amdocs Replenishment Manager 

Allows for flexible definition of replenishment policies as 

well as the recharging of prepaid balances through multiple 

payment methods and recharge channels 

> Amdocs Voucher Manager 

Handles all aspects of the prepaid voucher lifecycle 

including ordering, distribution and voucher tracking 

> Amdocs Billing Care 

Provides a front-office application for customer service 

representatives to create and maintain customer accounts 

and manage service subscriptions, billing profiles and 

customer issues 

> Amdocs Subscriber Resource Manager 

Improves resource management with a centralized resource 

repository for managing any type of voice or data resource 

throughout its lifecycle 

> Amdocs jNetX NextGen SCP 

Provides an open service delivery environment and robust 

set of applications for prepaid Intelligent Network (IN) 

Service Control Point (SCP) to enrich and personalize the 

end-user experience


Mediation 

Amdocs Mediation allows service providers to address all 

BSS/OSS data processing and event handling needs. Amdocs 

Mediation covers traditional billing mediation, as well as 

other kinds of mediation, offering solutions for various data 

processing challenges across BSS, OSS and the network. 

sOlUTIONs: 

> Amdocs Convergent Mediation 

Offers a single convergent mediation system for all types 

of networks and services, covering traditional and nontraditional 

mediation, to solve data processing and event 

handling challenges 

PrODUcTs: 

> Amdocs Mediation 

Transforms raw network data into usable business 

information and applies business logic to better manage 

network services 

> Amdocs Error Manager 

Reduces revenue leaking and time required to resolve errors 

with a comprehensive product that organizes and solves 

high-volume record errors and consolidates errors from 

multiple systems

“Amdocs mediation supports all voice and data mediation in a 

single converged system, which has brought a significant reduction 

in total cost of ownership: reduced hardware costs as well as 

significant reduction in operational costs. moreover, the new 

converged system allows faster and cost-effective execution of 

new projects in the pipeline.” 

Anis Hachicha 

Fixed Line Provisioning and Mediation Manger, SFR


Partner Settlements 

Amdocs Partner Settlements provide a unified, 

automated partner management and settlement solution 

for convergent settlement with all partners – from 

interconnect, roaming, content, digital advertising to 

MVNO, wholesale and dealer commissioning. 

sOlUTIONs: 

> Amdocs Partner Settlements 

Allow service providers to proactively support innovative 

business models and achieve shorter time to market for new 

collaborative offerings for interconnect, content, roaming, 

MVNO, wholesale, and dealers 

> Amdocs Interconnect StartPack 

Offers a productized package that is easy to implement, 

loaded with everything you need to successfully launch an 

advanced interconnect service for voice and data 

PrODUcTs: 

> Amdocs Partner Settlement Manager 

Provides a stand-alone product for comprehensive partner 

management and settlement needs throughout the partner 

lifecycle for interconnect, roaming, wholesale, content, 

digital commerce, MVNOs and dealers


FOUNDATION

POrTfOlIO 

mANAGEmENT 

Your product and customer data holds a potential goldmine 

of information. But if it’s scattered across multiple systems 

and lines of business, you won’t be able to reap the rewards. 

This challenge prevents service providers from realizing the 

full value of the information they hold, and also from 

benefitting from the insights buried inside these loads of data. 

amdocs portfolio Management helps service providers consolidate 

their product and customer data in a central location, maintain it 

more efficiently and find the insight and intelligence hidden in the 

data, turning it into a real asset. Our solutions enable a superior 

customer experience by providing a single, complete and insightful 

view of product and customer data.

“Amdocs not only has more than 20 years of focusing on Tier 1 

operators – it also knows our needs and knows our systems 

environment. like no other product on the market, Amdocs 

Enterprise Product catalog reflects that.” 

Dirk Rohweder 

IT Director, T-Mobile UK, Executive Vice President Rating, Billing and Payment, T-Mobile Europe

POrTfOlIO mANAGEmENT 

Product Management 

Amdocs Product Management addresses one of the main 

challenges facing service providers – product information 

scattered across multiple product catalogs. This offering 

includes the Amdocs Enterprise Product Catalog 

together with additional solutions and services. It is the 

only solution built specifically to help service providers 

consolidate product information into a central location. 

Service providers can maintain product information 

more efficiently, successfully evolve the enterprise product 

lifecycle and maximize the value of their product assets. 

sOlUTIONs: 

> Amdocs Product Lifecycle Management 

Provides a robust, industry-specific solution for product 

lifecycle management, from early conception through 

design and production, based on the Amdocs Enterprise 

Product Catalog 

PrODUcTs: 

> Amdocs Enterprise Product Catalog 

Provides the only centralized product information 

management solution built specifically for service 

providers, enabling innovative and convergent offers 

to launch quickly, and at low cost

“It’s nice to have a company that is very, very focused on the 

needs of service providers, and Amdocs is clearly such a company. 

Amdocs’ vision impresses me in terms of their scope, their 

ambition and the number of acquisitions they’ve done to provide 

the components service providers need to deliver the intentional 

customer experience.” 

Jim Tobin 

Senior Vice President, Product Development, Comcast

POrTfOlIO mANAGEmENT 

Foundation 

To adddress operability and integration issues, Amdocs 

offers a collection of foundational tools and services. By 

employing the principles of service-oriented architecture, 

they become building blocks for quickly creating and 

modifying business processes so you can address rapidly 

changing market needs as they occur. The offerings 

help you achieve a single, consistent customer view and 

effectively manage products so you can be fast to market 

and deliver positive, valuable customer experiences. 

PrODUcTs: 

> Amdocs Smart Client Framework 

Delivers consistency across all front and back-office agentfacing 

Amdocs applications, making it easier for customer 

agents to provide a positive and seamless user experience 

> Amdocs Integration Framework 

Provides a standards-based framework for integrating both 

Amdocs and third-party products in order to simplify 

integration, maintenance and operations and provide a 

consistent layer for consuming and storing services 

> Amdocs Process Manager 

Enables you to easily define, execute and monitor multistep 

business process flows spanning multiple applications, 

services and people 

> Amdocs Security Manager 

Offers a common application level security framework 

across the portfolio, providing solid and robust protection 

of sensitive information and resources 

> Amdocs Monitoring & Control 

Provides unified, centralized monitoring and control across 

all Amdocs applications ensuring smooth system operations 

in a demanding service provider environment 

> Amdocs Cross Portfolio Installation Framework 

Offers standard setup and configuration tools for Amdocs 

products across the portfolio, reducing setup and 

configuration costs through uniform, straightforward 

and automated processes

BUSINESS CONSULTING 

ADVISORY SERVICES OPTIMIZATION SERVICES 

SYSTEM INTEGRATION SERVICES 

PROGRAM MANAGEMENT 

SOLUTION IMPLEMENTATION 

BUSINESS READINESS & DEPLOYMENT 

WORKFORCE PERFORMANCE & LEARNING 

PRODUCT SERVICES 

MANAGED SERVICES 

BUSINESS PROCESS OPERATIONS 

APPLICATION MANAGEMENT 

IT & INFRASTRUCTURE MANAGEMENT 

PRODUCT SUPPORT PROFESSIONAL SERVICES

sErVIcEs 

amdocs brings our knowledge, experience and expertise in 

communications to the table with our services offerings. 

We offer a wide array of services to advise, transform and 

optimize business and technology processes while minimizing 

risk. Our services include consulting and systems integration, 

delivery, product support and managed services, with projects 

ranging from single-point solutions to the industry’s largest 

transformations.

“Amdocs consulting has demonstrated the company’s ability to 

work at the ‘value-add’ level, partnering with Openreach as a close 

advisor. With their professionalism, intelligence and dedication, 

the Amdocs team was a powerful business and technology enabler. 

Amdocs blended rock-solid technology and people with real 

operational skills to enable Openreach to deliver a much improved 

customer experience to service providers and end users.” 

Colin Windsor 

Former CIO, Openreach


Business Consulting Services 

Amdocs Business Consulting services help transform your 

business and get the most out of your system investment. 

Implementation plans include business, enterprise and 

functional solution architectures, change management and 

business benefit realization. Advisory and optimization 

services accompany the different stages of the program 

lifecycle and impact decisions and implementation paths. 

> Amdocs Advisory Services 

Enable you to gauge your position relative to industry 

benchmarks and help create a tailored roadmap to improve 

your capabilities 

> Amdocs Optimization Services 

Allow you to measure and continuously improve the 

performance of your business operations and customer 

experience, to maximize benefits from your existing assets

“Amdocs consulting’s contact center simulation Workshops have 

helped my management team gain an excellent insight into the 

triggers required to improve the performance of key metrics within 

our contact center. I would recommend the simulation workshop to 

anyone wishing to understand root causes and improve performance 

of their contact center.” 

Carlos Hernandez 

Head of Customer Care, Meteor, Ireland


System Integration Services 

Amdocs Systems Integration services position us as 

the prime integrator for our solutions, ensuring a 

smooth transition from project deployment through 

implementation and operation. Our advanced 

methodologies, extensive best practices and pre-configured 

tools help us deliver proven results and minimize your 

exposure to risk. Our holistic approach ensures that people, 

processes and technology are aligned with your company’s 

vision and goals. 

> Solution Implementation 

Focuses on the actual design and building of your solution, 

from gathering business requirements, to scoping, design, 

configuration and optimization 

> Business Readiness & Deployment 

Ensures the successful delivery of a project into production, 

including change management, business process 

integration, system and data migration, user acceptance 

testing, workforce readiness and rollout planning 

> Amdocs Program Management 

Provides the centralized processes, tools and tracking for 

managing and controlling a program, including status 

monitoring, prioritization, resource management, support, 

control and evaluation 

> Amdocs Workforce Performance & Learning 

Manages the employee life cycle, providing a complete set 

of services and solutions across hiring, career management, 

learning and performance

“Over the years, Amdocs’ managed services operations have 

matured from providing support services around its own products 

to managing and running end-to-end operations around non- 

Amdocs applications and legacy systems as well.” 

Roz Roseboro 

Senior Analyst, Analysys Mason


Managed Services 

Amdocs Managed Services for BSS, OSS and digital 

commerce applications and back-office processes, enable 

service providers to reduce costs, focus on their core 

business, grow their subscriber base and revenues, and 

modernize their systems. To this end, we offer a wide range 

of business process outsourcing, application management 

outsourcing, IT outsourcing and managed transformation 

services, which are designed to provide value across all 

environments, whether based on Amdocs systems or other 

implementations. 

> Business Process Operations 

Offers a full range of services to manage customer backend 

business operations, leveraging Amdocs best-practice 

business processes and BSS/OSS domain expertise 

> Application Management 

Provides end-to-end applications development and 

support services around Amdocs and non-Amdocs 

applications, leveraging Amdocs’ expertise in the software 

development lifecycle 

> IT and Infrastructure Management 

Supports the planning, hosting, operations and 

optimization of IT and data center infrastructure

“Amdocs Product support provided the right attention during 

this critical period, through support Account manager services, 

effective request prioritization, and around-the-clock case 

handling. This personalized support approach helped to ensure a 

smooth upgrade process.” 

Mr. Prem Prakash 

Development Head – CRM, Reliance Communications


Product Services 

Amdocs offers the most complete pre-integrated software 

portfolio spanning BSS, OSS and service delivery. To ensure 

your investment in these products is fully maximized and 

protected, we offer professional and support services across 

the entire life cycle of our products. 

PrOfEssIONAl sErVIcEs 

Amdocs Professional services help you solve key challenges 

and make the right decisions throughout the entire product 

life cycle, from planning through implementation and postproduction. 

Our services are flexible, fitting your preferred 

model for project engagement, whether we’re providing 

guidance, team participation or full task ownership. We bring 

the most up-to-date product knowledge and accumulated best 

practices to help you achieve adoption and production success. 

PrODUcT sUPPOrT 

Amdocs Product Support optimizes business performance 

and enables you to drive the customer experience. Built on our 

proven track record in business critical applications, Amdocs 

Product Support packages provide extensive professional and 

personal support, maximize the latest technologies, strengthen 

competitive position and ensure ongoing, consistent operations 

over the long term. 

> Amdocs Preferred Support 

Provides personalized, proactive support and is specially 

designed to meet the needs of business-critical applications. 

Enables continuous business innovation and ensures your 

investment is protected 

> Amdocs Premium Support 

Business-oriented service level agreement guarantees a 

committed timeframe for problem resolution. Supplements 

Amdocs Preferred Support and includes a dedicated 

support account manager 

> Amdocs Active Support 

Offers a range of tools and services to minimize business 

risks and assure centralized, superior support. Supplements 

Amdocs Preferred and Premium Support

AmDOcs OPEN INNOVATION 

The amdocs Open innovation program works with young 

companies to bring innovative solutions directly to your doorstep, 

making it easy for you to offer leading and exciting services to 

your subscribers. We combine new products and technologies 

from our partners to provide you with a comprehensive portfolio 

of solutions that support the increasingly connected lifestyle of 

your customers. These solutions enable you to monetize new 

opportunities across the various interaction channels.


Open Innovation 

If you are looking for innovative and exciting new solutions 

that can help you to take a leap forward, the Amdocs Open 

Innovation program can work with you to identify, initiate 

and implement them. These leading-edge solutions and 

technologies come from promising startup companies 

worldwide, which are carefully evaluated by Amdocs for 

suitability to our customer base and compatibility with our 

offerings. The following are samples from our ever-growing 

portfolio of offerings. 

sOlUTIONs: 

> Real Time 1:1 Marketing Delivery Platform 

Provides a marketing toolbox for planning, analyzing, 

executing and managing personalized and contextual 

marketing activities in real time, including the automatic 

execution and fulfillment of those activities 

> Social Network Analysis Based Marketing 

Improves the effectiveness of marketing activities by 

leveraging subscribers’ social relationships and using that 

data for personalized campaigns 

> Mobile Money Hub 

Offers customers a range of leading mobile money services, 

including low-denomination, high-frequency money 

transfers, commerce payments and other payment and 

banking processes 

> Face-to-Face Customer Experience Optimization 

Tailors the experience of visiting walk-in centers to the 

individual customer and enables using this experience 

as a platform for targeted multi-channel messaging 

and advertising 

> Ongoing Customer Engagement & Feedback 

Captures the customer’s instant feedback at the point of 

experience and take immediate action to improve the 

experience or leverage it 

> Customer Experience Insight 

Analyzes subscriber experience and behavior from multiple 

touch points in near real time to identify sales opportunities, 

issues and actions and enable an immediate response

PrODUcTs: 

> Real-Time Customer Interaction Management 

Enables achievement of efficient results during customer 

interactions by adapting and responding in real time to 

changing business circumstances 

> Video Broadcasting 

Allows quick deployment of mobile video communications 

services that enable sharing of live video with other mobile 

phone and Web users through real-time broadcasting 

technology 

> Social Network Aggregation 

Enables real-time communication with multiple social 

communities from one user interface, and enhances the mobile 

address book to enable calls to social network friends 

> Mobile Social Mapping 

Displays locations of user’s friends along with their 

presence status on maps or lists and can notify users when 

friends are within a certain distance 

> Automated Remote Validation & Testing 

Provides a virtual hosted handset service with testing, 

monitoring, support and marketing services, ensuring 

that all mobile handsets, applications and content work 

over all networks 

> In-Video Advertising 

Enables the creation of in-video advertising space naturally 

engaging the consumer because it is seamlessly integrated 

with video content 

> High-End Gaming on Set-Top Boxes 

Brings console gaming and virtual worlds experience to 

set-top boxes over video on-demand systems, enabling 

off-the-shelf video games over cable while maintaining a 

console experience 

> Personalized Video Experience 

Provides a video enrichment framework with a collection 

of additions for Web players to enrich the video experience 

with contextual overlays of information, advertisements 

and voice options

PArTNErs INclUDE:

AmDOcs PArTNEr sAlEs 

Getting everything you need from one vendor can help you 

reduce costs, improve efficiency and ensure full accountability 

for your project. amdocs partner Sales provides you with 

a one-stop shop for hardware and software solutions to 

complement the amdocs portfolio. Our global partner 

agreements give you better accessibility and pricing from 

some of the largest hardware and software manufacturers, 

with best-of-breed products that enhance the amdocs product 

portfolio. Backed by our expertise in communications and 

successful delivery track record, we can help you to reduce the 

total cost of ownership and ensure the success of your project.


Partner Sales 

Amdocs Partner Sales offer integrated software solutions 

for business intelligence and analytics, data migration, call 

center and point of sale, infrastructure enhancement and 

more. These offerings have been developed based on the 

experience and needs of our customers. Amdocs Partner 

Sales solutions, a selection of which are listed below, are 

designed to offer you increased efficiency and a lower total 

cost of ownership on your investment. 

sOlUTIONs: 

Business Intelligence & Analytics 

> SAS 

Amdocs and SAS joint solutions leverage SAS Business 

Intelligence products, giving service providers the insight 

needed to effectively implement business strategies, retain 

and nurture customer relationships and maximize profits 

> Pontis 

The joint solution from Amdocs and Pontis allows 

service providers to rapidly define, automate and measure 

end-to-end contextualized and personalized activities 

across all lines of business and customer touch points 

> ClickFox 

The joint solution from Amdocs and ClickFox gives 

service providers insight into consumer behavior across all 

self-service channels and its effect on business drivers such 

as customer satisfaction, churn, costs and revenues 

Migration & Integration 

> Informatica 

The joint solution from Amdocs and Informatica offers 

integration between systems without the need for coding, 

helping service providers reduce total cost of ownership for 

any migration or integration project 

Call Center & Point of Sale 

> eglue 

The joint solution from Amdocs and eglue allows service 

providers to achieve optimal results during customer 

interactions by continuously adapting and responding 

in real time to the interaction and to changing business 

circumstances 

> Q-nomy 

The joint solution from Amdocs and Q-nomy combines 

Amdocs Customer Management with Q-nomy’s in-store 

customer flow and digital advertising capabilities to 

deliver a unique customer experience and provide 

actionable information

Aternity 

The joint solution from Amdocs and Aternity reduces 

business disruption and increases productivity by 

transforming end-user experience metrics into actionable 

business intelligence 

> Optier 

The joint solution from Amdocs and Optier proactively 

assures IT business service delivery for service providers, 

automatically tracking and monitoring business 

transactions 

Infrastructure Enhancement & Tools 

> ActiveBase 

The joint solution from Amdocs and ActiveBase provides 

database performance management, resource optimization 

and proactive security for databases 

> Continuity Software 

Amdocs and Continuity provide a non-intrusive enterprise 

monitoring solution that constantly scans IT infrastructure 

to detect data protection risks, disaster recovery risks and 

infrastructure vulnerabilities

ABOUT AmDOcs 

amdocs is the market leader in customer experience systems innovation. The company combines business 

and operational support systems, service delivery platforms, proven services, and deep industry expertise 

to enable service providers and their customers to do more in the connected world. amdocs’ offerings help 

service providers explore new business models, differentiate through personalized customer experiences, 

and streamline operations. a global company with revenue of $2.86 billion in fiscal 2009, amdocs has 

approximately 18,000 employees and serves customers in more than 60 countries worldwide. For more 

information, visit amdocs at www.amdocs.com. 

AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION 

copyright © 2010 amdocs. all rights reserved. reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of amdocs. These materials are confidential, 

and shall be returned to amdocs upon request. The trademarks and service marks of amdocs, including the amdocs mark and logo, Ensemble, Enabler, clarify, return on relationship, intelecable, collabrent, 

intentional customer Experience, cES, cramer, qpass, Sigvalue, dST innovis, Jacobsrimell, changingWorlds and jnetx are the exclusive property of amdocs, and may not be used without permission. 

all other marks are the property of their respective owners. cESGuide_06_10

AmDOcs cEs 8 POrTfOlIO

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