Dear ACPA Colleagues: - ACPA 2014 Indianapolis Convention
Dear ACPA Colleagues: - ACPA 2014 Indianapolis Convention
Dear ACPA Colleagues: - ACPA 2014 Indianapolis Convention
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Sunday, March 27<br />
2011 aCpa annuaL <strong>Convention</strong><br />
9:00 AM – 12:00 PM<br />
135 Pre-<strong>Convention</strong><br />
Workshop: Be Our Guest: A<br />
Customer Service Approach to<br />
Student Affairs<br />
Leadership in Challenging Times;<br />
Leadership<br />
Location: Baltimore <strong>Convention</strong> Center, 347<br />
Program Presenter: Heath Boice-Pardee,<br />
Rochester Institute of Technology<br />
Although data on service excellence in higher<br />
education is limited, enlisting service strategies<br />
is key to internal customer satisfaction<br />
in most organizations, including higher<br />
education. As annual costs rise, students are<br />
increasingly concerned about receiving value<br />
for their tuition dollars. In today’s competitive<br />
marketplace, meeting “consumerism”<br />
with “service” may just be the competitive<br />
edge that leads to higher enrollment and<br />
retention. Join this session and learn how to<br />
adopt and incorporate service strategies in<br />
your student affairs organization!<br />
<strong>ACPA</strong>_Ad_2_21_StonyBrook_<strong>ACPA</strong> Ad 2/21/11 11:24 AM Page 1<br />
136 Pre-<strong>Convention</strong><br />
Workshop: Contested Issues<br />
in Student Affairs: Navigating<br />
Ideological Differences<br />
Leadership in Challenging Times;<br />
Equity, Diversity, and Inclusion<br />
Location: Baltimore <strong>Convention</strong> Center, 344<br />
Program Presenter: Marcia Baxter Magolda,<br />
Miami University<br />
Additional Presenters: Victor Arcelus,<br />
Gettysburg College; Ebelia Hernandez, Rutgers<br />
University; Sarah Meagher, Miami University;<br />
Jeff Manning, Miami University<br />
This pre-conference workshop, based on a<br />
forthcoming book, aims to model for attendees<br />
how to 1] recognize and explore the<br />
context of complex and contested issues in<br />
higher education, 2] understand multiple<br />
ideological approaches to address these<br />
issues, 3] explore and reflect on their own<br />
ideological leanings, 4] recognize the political<br />
by-products of enacting these perspectives,<br />
and 5] explore ways to navigate differences to<br />
optimally serve collegians.<br />
138 Pre-<strong>Convention</strong><br />
Workshop: Meaning-Making<br />
for Student Affairs Educators:<br />
(Re)Discovering “the More”<br />
in You<br />
Personal Foundations; Advising and<br />
Helping<br />
Location: Baltimore <strong>Convention</strong> Center, 350<br />
Program Presenter: Michele Murray, Seattle<br />
University<br />
Additional Presenters: Robert Nash,<br />
University of Vermont<br />
As educators we want to be rock-solid for the<br />
students who come to us with doubt, confusion,<br />
and need. Students rely on us to mentor<br />
them to meaning and understanding. But<br />
what happens when our meaning resources<br />
are depleted? When we ourselves experience<br />
doubt or feel lost? Meaning-making is as<br />
much for us as we journey through life as it<br />
is for our students. Join us for this interactive<br />
meaning-making “retreat” designed to guide<br />
our own journey to find purpose.<br />
M A S T E R O F A R T S I N<br />
Higher Education Administration<br />
New Online Master’s Program from Stony Brook University<br />
H 30-credit program designed for professionals currently working in community colleges, four-year colleges and<br />
universities—public, private and for-profit.<br />
H Specializations available in student affairs and higher education administration.<br />
H 18-credit Advanced Graduate Certificate option for those who do not seek the Master’s degree.<br />
H Offered by Stony Brook University’s School of Professional Development, a leader in online education.<br />
Now accepting applications for summer and fall 2011 matriculation.<br />
For More Information:<br />
School of Professional Development<br />
www.stonybrook.edu/spd/hea<br />
spd@stonybrook.edu<br />
631-632-7050 (option 3) Stony Brook University/SUNY is an affirmative action, equal opportunity educator and employer.<br />
24 Latest <strong>Convention</strong> updates on twitter, @aCpa<strong>Convention</strong> or http://<strong>Convention</strong>.myaCpa.org/sCheduLe