Dear ACPA Colleagues: - ACPA 2014 Indianapolis Convention

Sunday, March 27
2011 aCpa annuaL Convention
9:00 AM – 12:00 PM
135 Pre-Convention
Workshop: Be Our Guest: A
Customer Service Approach to
Student Affairs
Leadership in Challenging Times;
Leadership
Location: Baltimore Convention Center, 347
Program Presenter: Heath Boice-Pardee,
Rochester Institute of Technology
Although data on service excellence in higher
education is limited, enlisting service strategies
is key to internal customer satisfaction
in most organizations, including higher
education. As annual costs rise, students are
increasingly concerned about receiving value
for their tuition dollars. In today’s competitive
marketplace, meeting “consumerism”
with “service” may just be the competitive
edge that leads to higher enrollment and
retention. Join this session and learn how to
adopt and incorporate service strategies in
your student affairs organization!
ACPA_Ad_2_21_StonyBrook_ACPA Ad 2/21/11 11:24 AM Page 1
136 Pre-Convention
Workshop: Contested Issues
in Student Affairs: Navigating
Ideological Differences
Leadership in Challenging Times;
Equity, Diversity, and Inclusion
Location: Baltimore Convention Center, 344
Program Presenter: Marcia Baxter Magolda,
Miami University
Additional Presenters: Victor Arcelus,
Gettysburg College; Ebelia Hernandez, Rutgers
University; Sarah Meagher, Miami University;
Jeff Manning, Miami University
This pre-conference workshop, based on a
forthcoming book, aims to model for attendees
how to 1] recognize and explore the
context of complex and contested issues in
higher education, 2] understand multiple
ideological approaches to address these
issues, 3] explore and reflect on their own
ideological leanings, 4] recognize the political
by-products of enacting these perspectives,
and 5] explore ways to navigate differences to
optimally serve collegians.
138 Pre-Convention
Workshop: Meaning-Making
for Student Affairs Educators:
(Re)Discovering “the More”
in You
Personal Foundations; Advising and
Helping
Location: Baltimore Convention Center, 350
Program Presenter: Michele Murray, Seattle
University
Additional Presenters: Robert Nash,
University of Vermont
As educators we want to be rock-solid for the
students who come to us with doubt, confusion,
and need. Students rely on us to mentor
them to meaning and understanding. But
what happens when our meaning resources
are depleted? When we ourselves experience
doubt or feel lost? Meaning-making is as
much for us as we journey through life as it
is for our students. Join us for this interactive
meaning-making “retreat” designed to guide
our own journey to find purpose.
M A S T E R O F A R T S I N
Higher Education Administration
New Online Master’s Program from Stony Brook University
H 30-credit program designed for professionals currently working in community colleges, four-year colleges and
universities—public, private and for-profit.
H Specializations available in student affairs and higher education administration.
H 18-credit Advanced Graduate Certificate option for those who do not seek the Master’s degree.
H Offered by Stony Brook University’s School of Professional Development, a leader in online education.
Now accepting applications for summer and fall 2011 matriculation.
For More Information:
School of Professional Development
www.stonybrook.edu/spd/hea
spd@stonybrook.edu
631-632-7050 (option 3) Stony Brook University/SUNY is an affirmative action, equal opportunity educator and employer.
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