RIGA German Greenhouses - Exaco
RIGA German Greenhouses - Exaco
RIGA German Greenhouses - Exaco
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• If possible make a digital picture and email it to supplier and/or importer <strong>Exaco</strong><br />
Trading: sales@exaco.com<br />
• Receiving customer must note damage on Bill of Lading when signing for receipt<br />
of product.<br />
• Unless more than one box is severely damaged product should not be refused<br />
from the carrier.<br />
• Customer needs to tell their retailer/website/supplier which of the boxes was<br />
damaged and identify what parts are damaged.<br />
• Damaged parts will be replaced by the importer.<br />
• They can also call the importer <strong>Exaco</strong> Trading directly: 1-877-760-8500<br />
What to do if customer damages any of the parts during the assembly process?<br />
• If possible make a digital picture and email it to supplier and/or importer <strong>Exaco</strong><br />
Trading: sales@exaco.com<br />
• Customer can either call their supplier’s customer service and/or the importer<br />
directly on their call free #: 877-760-8500. To request a replacement part.<br />
• Depending on the damage and /or the size of the part the customer might be asked<br />
to pay for either the cost of the part and/or the shipping cost.<br />
Warranty: Aluminum Profiles: 15 years and Polycarbonate glazing 10 years, both<br />
against manufacturer’s defects. Limitation: The glazing will be prorated after 5 years.<br />
Does the warranty cover damage due to severe wind or a hailstorm?<br />
• No it does not. However, the type of weather, which would damage the <strong>RIGA</strong><br />
greenhouse, would be such that it would also damage your main house and/or<br />
other structures in your garden. In which case this damage would be covered buy<br />
your home-owners insurance policy.<br />
Field Destroy never applicable!<br />
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