RIGA German Greenhouses - Exaco

• If possible make a digital picture and email it to supplier and/or importer Exaco
Trading: sales@exaco.com
• Receiving customer must note damage on Bill of Lading when signing for receipt
of product.
• Unless more than one box is severely damaged product should not be refused
from the carrier.
• Customer needs to tell their retailer/website/supplier which of the boxes was
damaged and identify what parts are damaged.
• Damaged parts will be replaced by the importer.
• They can also call the importer Exaco Trading directly: 1-877-760-8500
What to do if customer damages any of the parts during the assembly process?
• If possible make a digital picture and email it to supplier and/or importer Exaco
Trading: sales@exaco.com
• Customer can either call their supplier’s customer service and/or the importer
directly on their call free #: 877-760-8500. To request a replacement part.
• Depending on the damage and /or the size of the part the customer might be asked
to pay for either the cost of the part and/or the shipping cost.
Warranty: Aluminum Profiles: 15 years and Polycarbonate glazing 10 years, both
against manufacturer’s defects. Limitation: The glazing will be prorated after 5 years.
Does the warranty cover damage due to severe wind or a hailstorm?
• No it does not. However, the type of weather, which would damage the RIGA
greenhouse, would be such that it would also damage your main house and/or
other structures in your garden. In which case this damage would be covered buy
your home-owners insurance policy.
Field Destroy never applicable!
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