ECHS REFERRAL PROCEDURE 1. Reference ... - Indian Army
ECHS REFERRAL PROCEDURE 1. Reference ... - Indian Army
ECHS REFERRAL PROCEDURE 1. Reference ... - Indian Army
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<strong>ECHS</strong> <strong>REFERRAL</strong> <strong>PROCEDURE</strong><br />
<strong>1.</strong> <strong>Reference</strong> Government of India, Ministry of Defence letter No 24(8)/03/US(WE) / D<br />
(Res) dated 19 Dec 03.<br />
2. A number of requests and representations have been received from ex-servicemen<br />
organisation and environment to review the referral system in <strong>ECHS</strong> in view of the following : -<br />
(a) Inconvenience and hardships to the patients who have to shuttle between Polyclinic<br />
and service hospital for consultation/referral for speciality / super speciality. The<br />
problem gets compounded because of old age and medical condition of the <strong>ECHS</strong><br />
beneficiaries.<br />
(b) The issue of hardships faced by veterans on account of present referral system was<br />
brought out by the <strong>Army</strong> Commanders during the <strong>Army</strong> Commanders Conference in Apr<br />
09.<br />
(c) DGAFMS/DGMS (<strong>Army</strong>) has highlighted that medicare of serving soldiers and their<br />
dependents was suffering because of excessive load of <strong>ECHS</strong> beneficiaries on<br />
<strong>Army</strong>/Base/Zonal hospitals.<br />
(d) Deliberations during <strong>ECHS</strong> Seminar at Chandimandir on 16 Jul 09 substantiated<br />
above problems.<br />
(e) A large number of policy letters on referral system / procedure have been issued<br />
since inception of the scheme by this Organisation. A requirement has been felt to<br />
amalgamate all the letters into one comprehensive letter for convenience of all <strong>ECHS</strong><br />
functionaries and Veterans.<br />
3. Review of <strong>ECHS</strong> referral system has accordingly been included as one of the priority<br />
issues in the ‘Time Bound Action Plan’ to give momentum to <strong>ECHS</strong> as directed by COAS.<br />
4. Revised ‘Referral Policy’ for NCR as been issued vide our letter No<br />
B/49774/AG/<strong>ECHS</strong>/Referral dated 10 Aug 09 (Copy encl as Encl 1). Guidelines for referrals to<br />
service / empanelled facilities by <strong>ECHS</strong> Polyclinics (less NCR) are laid down in succeeding<br />
Paras.<br />
Categorisation of Polyclinics for Referrals<br />
5. The Polyclinics are categorised as Military / Non – Military primarily based on support<br />
they get from service hospitals. The initial listing however has included certain Polyclinics<br />
located in military stations without service hospital as Military Polyclinics. A case has been<br />
taken up with the Government (Ministry of Defence) for conversion of these Polyclinics to Non-
Military Polyclinics. For the purpose of referrals for treatment these Polyclinics will follow the<br />
procedure applicable to Non-Military Polyclinics.<br />
Treatment at Polyclinics<br />
6. Referral from Polyclinics will only be made once all available facilities of the Polyclinics<br />
are fully utilized. Those patients needing additional diagnostic tests/consultation/hospitalisation<br />
should be referred beyond the <strong>ECHS</strong> Polyclinics.<br />
Authority for Referral to Empanelled Facility<br />
7. Referrals to empanelled facilities will be generated from <strong>ECHS</strong> Polyclinics. The choice of<br />
empanelled facility will be with the <strong>ECHS</strong> member. Authority to initiate referrals will be<br />
as follows :-<br />
(a) Referral for General Service Specialities. For General Service Specialities, list<br />
at Appendix ‘A’ attached, Polyclinic Medical Officers, Specialists and Dental Officers (for<br />
dental treatment) are authorised to initiate referrals.<br />
(b) Referral for Specialised Services. Referral for specialized services, list at<br />
Appendix ‘B’ attached, can only be made by a specialist at the Polyclinic or on advice<br />
of concerned specialist of service hospital, subject to load, or concerned specialist of<br />
local Government Hospital or concerned specialist of empanelled hospital (in the absence<br />
of service hospital).<br />
(c) Emergency Referrals. In case of emergency / life threatening conditions a<br />
patient is permitted to take treatment in any hospital. However, if such an emergency<br />
occurs while at Polyclinic, a Medical Officer of Polyclinic may directly refer a patient for<br />
specialized treatment / tests so that emergent medical attention is not delayed. In such<br />
cases, a certificate to this effect will be endorsed by the referring Medical Officer.<br />
(d) Authentication and Endorsement. All referrals from <strong>ECHS</strong>, Polyclinic will be<br />
authenticated by OIC Polyclinic under his stamp. He will also endorse non-availability of<br />
spare capacity in service hospitals. The endorsement should state as under (a rubber<br />
stamp may be used for the purpose) :-<br />
(i) Military Stations with Service Hospitals. "Verified that beds / speciality<br />
/ facility is Not Available in the local service hospital at present".<br />
(ii) Non – Military Stations/ Military Stations without Service<br />
Hospitals. "There is no service hospital located in the station".<br />
Procedure for Referrals<br />
8. Referral from Military Polyclinics (with Service Hospitals).
(a) The stipulation of referral to service hospital before referring a patient to<br />
empanelled hospital is primarily to economize on the meager resources of the state.<br />
Intention of initial referrals to service hospitals to the ‘extent possible’ is to utilize the<br />
spare capacity, without causing harassment to the veterans or overloading the service<br />
hospital.<br />
(b) In order to avoid undue inconvenience to the patients, following guidelines will be<br />
adhered to :-<br />
(i) Patients must be referred directly to civil empanelled facilities by Medical<br />
Officer / Medical Specialist (as applicable) at <strong>ECHS</strong> Polyclinics in case of<br />
‘overloading’ or non-existence of medical facilities at the service hospital.<br />
(ii) Patient will be referred to service hospitals only for those diseases for which<br />
facilities exist in the service hospital. All OIC <strong>ECHS</strong> Polyclinics must possess a list<br />
of such facilities.<br />
(iii) At times the facilities for a disease may exist in a service hospital but it may<br />
be overloaded / bed space may not be available. Such information must be<br />
provided by SEMO to the OIC <strong>ECHS</strong> Polyclinics under their SEMO cover on a<br />
regular basis.<br />
(iv) A list of specialities with a check box against each is attached as Appendix<br />
‘C’. The same is to be completed by SEMOs and forwarded to the <strong>ECHS</strong> Polyclinics<br />
under their SEMO cover. OIC <strong>ECHS</strong> Polyclinic should be in touch with the<br />
concerned Senior Registrar of Command / Zonal Hospital and CO of smaller<br />
hospitals to regularly update the information. In this connection, also refer to<br />
DGMS (<strong>Army</strong>) letter Nos B/75068/DGMS-5B/<strong>ECHS</strong> dt 27 Dec 2006 and<br />
B/75086/DGMS-5B/ESM dt 31 Mar 08 (copies encl as Encl 2 and Encl 3).<br />
(c) To the extent possible, a service hospital of the station should NOT refer the<br />
patient to service hospital of a different station, unless in the opinion of the concerned<br />
specialist, such a step is in the interest of the patient. Hence, once a patient is referred<br />
to a service hospital, the patient will either be treated in the service hospital or<br />
outsourced locally to a civil empanelled facility of patient’s choice in that station through<br />
the <strong>ECHS</strong> Polyclinic.<br />
9. Referral from Non - Military Polyclinics (Including Military Polyclinics without<br />
Service Hospitals).<br />
(a) For the purpose of referrals Military Polyclinics without service hospitals, list<br />
attached at Appendix ‘D’, will follow the procedure applicable to Non Military<br />
Polyclinics.<br />
(b) <strong>ECHS</strong> patients will be referred to civil empanelled facility having valid MOA with<br />
the Station Headquarters as per instructions contained in Para 7 above.
(c) In absence of local empanelled facilities, direct referrals by Non – Military<br />
Polyclinics to service hospitals in nearby stations are permitted except to <strong>Army</strong> Hospital<br />
(Research & Referral).<br />
(d) A patient can be referred directly to empanelled facility in nearby city provided the<br />
Station Commander of originating Polyclinic has a valid MOA with the concerned<br />
hospital. Such cross-empanelment is essential to widen the network of referral facilities.<br />
The Station Commanders must proactively liaise with empanelled facilities of nearby<br />
stations and sign MOA for commencement of direct referral to such facilities.<br />
Headquarters Commands must intervene and facilitate this process of cross<br />
empanelment.<br />
(e) Till the time instructions on cross-empanelment are implemented all referrals to<br />
outstation empanelled facilities will be routed through the local <strong>ECHS</strong> Polyclinic of that<br />
town / station. The outstation referral will be stamped and authenticated by the OIC<br />
Polyclinic of the station where the empanelled facility exists before treatment is started.<br />
e.g. if an <strong>ECHS</strong> member at Bhatinda is required to be referred to a outstation hospital<br />
for Cancer therapy because there is no facility available in his town, the <strong>ECHS</strong> Polyclinic<br />
at Bhatinda will initiate a referral for treatment at an empanelled facility at<br />
Ludhiana/Amritsar. <strong>ECHS</strong> Member will register himself/herself with the Polyclinic at<br />
Ludhiana/Amritsar and get his/her referral form duly stamped and countersigned by the<br />
OIC Polyclinic before the patient takes treatment at the empanelled cancer hospital at<br />
Ludhiana/Amritsar. Cross - empanelment of cancer hospital at Ludhiana/Amritsar by<br />
Station Commander, Bhatinda would have clearly saved the bother of the patient going<br />
through high pressure Polyclinics of Ludhiana/Amritsar. Travel expenses in all such cases<br />
will be regulated as per Para 12(a) of Govt of India, Ministry of Defence letter No<br />
24(8)/03/US(WE) D/Res dated 19 Dec 03.<br />
10. Use of Referral Form. The referrals to empanelled facilities will be made by the<br />
authorized Medical Officers/ Specialists in the Polyclinics on <strong>ECHS</strong> Referral Form only. A<br />
format of the referral form is attached at Appendix ‘E’. The referral form will be duly stamped<br />
with the seal of the Polyclinic and will clearly outline a brief history of the case, the diagnosis,<br />
the hospital/diagnostic centre to which the <strong>ECHS</strong> beneficiary has been referred, and the<br />
specific treatment procedure/investigation for which the referral has been made. This<br />
procedure is required to be followed diligently so that the empanelled hospitals do not<br />
undertake unauthorized treatment on the <strong>ECHS</strong> members. The original referral form is to<br />
accompany bills subsequently presented by the empanelled facility except in conditions<br />
mentioned in para 17. Referrals should clearly indicate the requirement as follows :-<br />
(a) If referral is desired for consultation only, then it should read-‘Referred for<br />
Consultation’.<br />
(b) In case, the referral is for consultation and is to include investigations which the<br />
consultant may order, the same should be endorsed in the referral form as - ‘Referred<br />
for Consultation/Investigations’.
(c) In the event a review is required for some treatment/procedure carried out earlier,<br />
the referral may be endorsed as - ‘Referred for Review/Follow-up’ (Includes<br />
consultation and investigations).<br />
1<strong>1.</strong> The details in Para 8 and 10 above are given in a diagrammatic form at Appendix ‘F’<br />
attached.<br />
Emergencies<br />
12. In emergencies and life threatening conditions, when patients may not be able to follow<br />
the normal referral procedure, they may be admitted to the nearest hospital.<br />
13. In case of admission to an empanelled hospital, the member would be required to<br />
produce his/her <strong>ECHS</strong> card as proof of <strong>ECHS</strong> membership. In such circumstances the<br />
empanelled hospital is required to inform the nearest Polyclinic of Station HQ having MOA with<br />
the empanelled hospital concerned, within a period of two working days, regarding the<br />
particulars of the <strong>ECHS</strong> patient and the nature of emergency. The OIC Polyclinic will make<br />
arrangements for verification of facts and issue a formal ‘Emergency Referral’ (Referral form at<br />
Appendix ‘E’ with ‘Emergency’ stamped on it to be used). Payment of bills will be made by<br />
<strong>ECHS</strong> and the member is not required to pay.<br />
14. In case of admission to a non-empanelled hospital, the <strong>ECHS</strong> beneficiary or his/her<br />
representative should inform nearest Polyclinic /Parent Polyclinic/ nearest <strong>ECHS</strong> Regional<br />
Centre/ Central Organisation (e-mail ID mdechs@bol.net.in) within two working days of such<br />
admission. OIC of nearest Polyclinic will make arrangements for verification of facts and issue<br />
Emergency Information Report (EIR) as per format attached as Appendix ‘G’ on receipt of<br />
information from representative of <strong>ECHS</strong> beneficiary/ OIC Parent Polyclinic/Regional<br />
Centre/Central Organisation. The responsibility for clearing bills in such cases will rest with the<br />
<strong>ECHS</strong> member. He/she may thereafter submit the bills alongwith summary of the case and<br />
other documents to the parent Polyclinic. The sanction for reimbursement of such bills has<br />
been delegated to Competent Financial Authorities by the Central Organisation <strong>ECHS</strong> letter No<br />
B/49778/AG/<strong>ECHS</strong>/Policy dt 19 Aug 2008 as amended vide letter No B/49773/AG/<strong>ECHS</strong>/Policy<br />
dt 01 Dec 2008 (copies enclosed as Encl 4 and Encl 5). Such bills will be submitted within a<br />
period of one month from the date of discharge from hospital.<br />
15. While being treated in emergency, if another test/procedure is to be carried out on<br />
account of new illness/complication, treatment of which cannot be deferred, the same may be<br />
undertaken in the hospital and fresh referral is not required. Need for additional procedure<br />
undertaken in emergency is to be elaborated in clinical summary submitted with the bills.<br />
16. Policy already exists for permitting Haemodialysis as an emergency in a non empanelled<br />
hospital (Central Org <strong>ECHS</strong> letter No B/49770/AG/<strong>ECHS</strong> dated 26 May 2009 : enclosed as Encl<br />
6). The requirement of obtaining Emergency Certificate from the Hospital and subsequent EIR<br />
from the <strong>ECHS</strong> Polyclinic is therefore dispensed with. Further, if Haemodialysis is undertaken<br />
on an OPD/Day Care basis there will be no requirement of attaching discharge
summary/certificate signed by the Medical Supdt/Hospital Signatory with the claim for<br />
reimbursement.<br />
Follow-up Treatment/Reviews<br />
17. In cases where regular follow-up/reviews are required, such follow-up treatment,<br />
(OPD/Indoors) will be provided for periods of one month at a time. Referral form in such cases<br />
should mention the same e.g., ‘Referred for follow-up treatment for a period of one<br />
month.’ Fresh referral has to be initiated on termination of the 1 month period.<br />
18. The same provisions will apply for cases where treatment procedures are to be repeated<br />
at regular intervals as an ongoing process, e.g., cases requiring dialysis or regular long term<br />
physiotherapy. The referral should read as ‘Referred for Haemodialysis, 3 sessions per<br />
week for a period of one month.’<br />
19. In case of mil-Polyclinics referrals for follow up treatment for the same ailment should<br />
not be routed through the service hospitals.<br />
20. The original referral form will be attached alongwith the first lot of bills in all such cases.<br />
A photocopy of the referral form will be attached with subsequent bills for the same referral,<br />
with an endorsement by the hospital linking the case to the original referrals.<br />
Oncology Referrals<br />
2<strong>1.</strong> In order to rationalize Oncology referrals, the following procedures will be implemented :-<br />
(a) All patients reporting initially to <strong>ECHS</strong> Polyclinic and suspected / confirmed to be<br />
suffering from cancer should first be referred to a Oncology Centre of a service hospital<br />
(if available locally) or in the absence of service hospital with Oncology Dept, to an<br />
empanelled hospital recognized for oncology where registration, work-up and treatment<br />
planning can be carried out.<br />
(b) Patients requiring surgery as part of their multi-modality treatment will be treated<br />
in the service hospital (subject to availability of spare capacity) or the empanelled<br />
hospital (recognized for onco surgery). If facility is not available locally, patient will be<br />
referred to the nearest service hospital/empanelled facility where such a facility is<br />
available.<br />
(c) Patient requiring Chemotherapy/Radiotherapy (RT) will be issued a referral to local<br />
service hospital with Onco Dept (subject to load) or <strong>ECHS</strong> empanelled Onco centres<br />
once only for the entire duration of treatment.<br />
(d) The stipulation of one month validity for referral forms will not apply for Oncology<br />
cases prescribed Chemotherapy/Radiotherapy.<br />
End Stage Disease
22. In certain cases where the medical finality has been reached and active treatment is<br />
over, the patient would require rehabilitative care/terminal care. Such patients should be<br />
transferred to an appropriate empanelled institution like a Rehabilitation Centres or a Hospice.<br />
Hospitalisation in non-empanelled hospices/terminal care centres has been permitted vide our<br />
letter No B/49771/AG/<strong>ECHS</strong>/Policy dated 07 Aug 09, with a view to reduce expenditure on<br />
prolonged hospitalisation of such patients. Treatment in such an Institute is permitted for a<br />
maximum period of six months.<br />
Period of Hospitalisation<br />
23. Where a patient is admitted for specific treatment, he will be hospitalized for such period<br />
only as is necessary for completion of the treatment. For treatments, specialized procedures or<br />
diagnostic tests for which Package rates are specified, the periods of hospitalisation should not<br />
exceed the following limits, under ordinary circumstances :-<br />
(a) Specialised procedures - 12 days.<br />
(b) Other procedures - 08 days.<br />
(c) Laparoscopic surgery - 03 days.<br />
(d) Day care/minor procedures - 01 day.<br />
24. In case the beneficiary has to stay in the hospital for his/her recovery for more than the<br />
period covered under package rates, the additional payment will be limited to room rent as per<br />
entitlement, cost of the prescribed medicines and investigations, doctors visits (not more than<br />
2 times a day).<br />
25. Referral for <strong>ECHS</strong> Members in Remote/Hilly Area.<br />
(a) Representations have been received from the environment that <strong>ECHS</strong> beneficiaries<br />
residing in remote/hill areas face great inconvenience for getting referrals even for minor<br />
ailments from their nearest Polyclinics due to difficult terrain/distance involved.<br />
(b) <strong>ECHS</strong> beneficiaries are permitted to avail the facilities/services of nearest Govt<br />
Health Care Centres/Primary Health Centre/Government Hospitals (deemed<br />
empanelled)without prior referral from the Polyclinic as elucidated in this HQ letter No<br />
B/49774-P/AG/<strong>ECHS</strong>/Referral dt 05 Apr 07 and letter No B/49774-P/AG/<strong>ECHS</strong>/Referral dt<br />
25 Apr 07 (copy enclosed as Encl 7 and Encl 8).<br />
(c) Regional Centre, <strong>ECHS</strong> and HQ Comds may as and when required review areas to<br />
be declared remote for the above purpose and forward their recommendations for<br />
addition/delition to Central Organisation for approval.<br />
26. Referral to Reputed Hospitals for planned Treatment.
(a) Presently, <strong>ECHS</strong> beneficiaries are referred from <strong>ECHS</strong> Polyclinic to various<br />
empanelled hospitals / diagnostic centres / dental centres, to avail cashless medical<br />
treatment. In emergency, they can avail medical facilities at any hospital. In case of<br />
non-empanelled hospital, the individual has to make payment and claim re-imbursement<br />
at <strong>ECHS</strong> rates.<br />
(b) Certain private reputed hospitals, viz, Sir Ganga Ram Hospital, Rajiv Gandhi<br />
Cancer Institute, Indraprastha Apollo Hospital and VIMHANS, had signed MOA with<br />
<strong>ECHS</strong> but later terminated the MOA. Patients had to pay to get treatment from such<br />
hospitals (deemed non-empanelled). Re-imbursement was not permitted to individual<br />
and piecemeal sanctions were issued to tide over such contingencies.<br />
(c) <strong>ECHS</strong> members may be referred to such hospitals for planned procedures on<br />
merits of the case. Approval for such referrals would be granted on case to case basis by<br />
Central Organisation, <strong>ECHS</strong> based on<br />
recommendations by Medical Officer/Specialist at the Polyclinic, OIC Polyclinic and<br />
concerned Regional Centre.<br />
(d) Ex-Post-Facto sanction is not permitted. There is no provision for waiver to such a<br />
sanction.<br />
(e) The cost of treatment would be borne by <strong>ECHS</strong> member. Reimbursement would be<br />
limited to <strong>ECHS</strong> approved rates.<br />
(f) TA/DA will NOT be entitled in such cases.<br />
27. Treatment at Medical Institute of National Repute. Admission/ treatment in the<br />
Institutes of National repute listed below is permitted. In case ESM or their dependents are<br />
referred by <strong>ECHS</strong> Medical Officer/Specialist to any of the Institutes mentioned below, an<br />
advance in the form of a crossed cheque payable to the concerned hospital will be drawn by<br />
the patient from the concerned Station Headquarter after submitting the referral form by an<br />
<strong>ECHS</strong> Polyclinic and estimate from the concerned hospital. The hospitals where such an<br />
arrangement is permitted are as follows :-<br />
(a) All India Institute of Medical Sciences, New Delhi.<br />
(b) Post Graduate Institute, Chandigarh.<br />
(c) Sanjay Gandhi Post Graduate Institute, Lucknow.<br />
(d) National Institute of Mental Health and Neurosciences, Bangalore.<br />
(e) Tata Memorial Hospital, Mumbai (for Oncology)<br />
(f) JIPMER, Pondicherry.
(g) Christain Medical College, Vellore.<br />
(h) Shankar Nethralaya, Chennai.<br />
(j) Medical Colleges and Hospitals under the Central or State Governments.<br />
28. Our following letters are hereby superseded :-<br />
(a) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong>/Referral dated 01 Sep 04.<br />
(b) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong> dated 03 Mar 05.<br />
(c) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong> dated 27 May 05.<br />
(d) Central Organisation <strong>ECHS</strong> letter No B/49764/AG/<strong>ECHS</strong> dated 05 Nov 05.<br />
(e) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong> dated 23 Aug 06.<br />
(f) Central Organisation <strong>ECHS</strong> letter No B/49774-P/AG/<strong>ECHS</strong>/Referral dated 04 Apr 07.<br />
(g) Central Organisation <strong>ECHS</strong> letter No B/49770-P/AG/<strong>ECHS</strong>/Referral dated 05 Apr 07.<br />
(h) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong>/Referral dated 27 Jun 07.<br />
(j) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong>/Referral dated 13 Jul 07.<br />
(k) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong>/Referral dated 17 Jul 07.<br />
(l) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong>/Referral dated 22 Oct 07.<br />
(m) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong>/Referral dated 21 Aug 08.<br />
(n) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong> dated 23 Apr 09.<br />
Appendices :- ‘A’ - List of General Service Facilities.<br />
‘B’ - List of Specialised Services.<br />
‘C’ - List of Specialities with Check Box.<br />
‘D’ - List of Polyclinics without Service Hospitals.<br />
‘E’ - Format of the Referral Form.<br />
‘F’ - Diagrammatic Form of <strong>ECHS</strong> Referral Flow Chart.<br />
‘G’ - Format of the Emergency Information Report.<br />
(A Srivastava)<br />
Maj Gen<br />
MD <strong>ECHS</strong>
Encls :-<br />
<strong>1.</strong> Central Org <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong>/Referral dt 10 Aug 09.<br />
2. DGMS (<strong>Army</strong>) letter No B/75068/DGMS-5B/<strong>ECHS</strong> dated 27 Dec 06.<br />
3. DGMS (<strong>Army</strong>) letter No B/75086/DGMS-5B/ESM dated 31 Mar 08.<br />
4. Central Organisation <strong>ECHS</strong> letter No B/49778/AG/<strong>ECHS</strong>/Policy dt 19 Aug 2008.<br />
5. Central Organisation <strong>ECHS</strong> letter No B/49773/AG/<strong>ECHS</strong>/Policy dt 01 Dec 08.<br />
6. Central Organisation <strong>ECHS</strong> letter No B/49774-P/AG/<strong>ECHS</strong>/Referral dt 05 Apr 07.<br />
7. Central Organisation <strong>ECHS</strong> letter No B/49774-P/AG/<strong>ECHS</strong>/Referral dt 25 Apr 07.<br />
8. Central Organisation <strong>ECHS</strong> letter No B/49770/AG/<strong>ECHS</strong> dt 26 May 2009.<br />
Copy to :-<br />
DGAFMS/DG 3(A)<br />
DGMS (<strong>Army</strong>)/DGMS 5(B)<br />
DGMS (Navy)/Dir <strong>ECHS</strong><br />
DGMS (Air)/DMS(MB) (Med-7)<br />
All Regional Centres, <strong>ECHS</strong><br />
Internal<br />
Ops & Coord<br />
P&FC
LIST OF GENERAL SERVICE SPECIALITIES<br />
Appendix ‘A’<br />
(Refer to Para 7(a) of letter No<br />
B/49774/AG/<strong>ECHS</strong>/Referral<br />
dt ____ Dec 2009)<br />
Type of Speciality Type of Speciality Type of Speciality<br />
General Medicine General Surgery Obstetrics and<br />
Gynaecology<br />
ENT Ophthalmology Paediatrics<br />
Emergency Services Psychiatry Dermatology<br />
Dental Anaesthesia Pathology<br />
Microbiology Blood Bank (Blood<br />
Transfusion)<br />
LIST OF SPECIALIZED SERVICES<br />
Radio diagnosis<br />
Appendix ‘B’<br />
(Refer to Para 7(b) of letter No<br />
B/49774/AG/<strong>ECHS</strong>/Referral<br />
dt ____ Dec 2009)<br />
Specialised Services Specialised Services Specialised Services<br />
Surgery Medicine Obstetrics and<br />
Gynaecology<br />
Neuro Surgery Neuro Medicine Gynaecological<br />
Oncology<br />
Plastic and<br />
Reconstructive Surgery<br />
Cardiology Infertility and assisted<br />
reproduction<br />
Cardio Thoracic Surgery Respiratory Diseases Gynaecological
Endocrinology<br />
Vascular Surgery Gastro enterology Materno foetal Medicine<br />
Genito Urinary Surgery Endocrinology<br />
Paediatric Surgery Nephrology Paediatrics<br />
Oncology (Surgery) Rheumatology Neonatology<br />
Gastro Intestinal<br />
Surgery<br />
Clinical Haematology Cardiology<br />
Traumatology Clinical Immunology Neurology<br />
Joint Replacement<br />
Surgery<br />
Oncology (Medical) Haematology<br />
Spinal Surgery Critical care medicine Nephrology<br />
Prosthetic Surgery Interventional<br />
Cardiology<br />
Laparascopic Surgery Medical Genetics<br />
Endovascular Surgery Geriatric Medicine<br />
Oncology<br />
Geriatric Surgery Radiotherapy Pathology<br />
Radio Diagnosis &<br />
Imaging<br />
Onco Pathology<br />
Molecular Pathology<br />
CT Scan Transplant Pathology<br />
MRI AIDS & Virology<br />
Interventional and<br />
Vascular Radiology<br />
Molecular Immuno<br />
Pathology<br />
Genetic Pathology<br />
Transfusion Medicine
FACILITY AVAILABLITY IN SERVICE HOSPITALS<br />
NAME OF POLYCLINIC : _________________________________<br />
NAME OF HOSPITAL : ___________________________________<br />
A. GENERAL SERVICES<br />
Appendix ‘C’<br />
(Refer to Para 8(b) (iv) of letter<br />
No B/49774/AG/<strong>ECHS</strong>/Referral<br />
dt ____ Dec 2009)<br />
Type of Speciality Type of Speciality Type of Speciality<br />
General Medicine General Surgery Obstetrics and<br />
Gynaecology<br />
Opthalmology Paediatrics<br />
Dermatology<br />
Dental Pathology<br />
Orthopaedics Blood Bank(Blood<br />
transfusion)<br />
B. SPECIALIZED SERVICES<br />
Radio diagnosis<br />
Specialised Services Specialised Services Specialised<br />
Services<br />
Surgery Medicine Obstetrics &<br />
Gynaecology<br />
Neuro Surgery Neuro Medicine Gynaecology Oncology<br />
Plastic and<br />
Reconstructive Surgery<br />
Cardiology(consultation<br />
and diagnostics)<br />
Cardio Thoracic Surgery Interventional<br />
Cardiology<br />
Vascular Surgery Gastro enterology<br />
Infertility and assisted<br />
reproduction<br />
Genito Urinary Surgery Endocrinology Paediatrics<br />
Paediatric Surgery Nephrology Neonatology<br />
Oncology ( Surgery) Rhematology
Gastro Intestinal Surgery Clinical Haematology<br />
Traumatology Clinical Immunology<br />
Joint Replacement<br />
Surgery<br />
Oncology (Medical)<br />
Prosthetic Surgery Respiratory Diseases<br />
Laparascopic Surgery Radiotherapy<br />
Geriatric Surgery Nuclear Medicine Pathology<br />
Onco Pathology<br />
Transfusion Medicine<br />
Other (Specify)<br />
CT Scan Orthodontia<br />
MRI Prosthodontia<br />
Oral Surgery<br />
Other<br />
Dated: (Signature of CO/Comdt<br />
Hospital/Designated Offr)<br />
Note : PLEASE MARK AGAINST SPECIALITIES FOR WHICH <strong>ECHS</strong> PATIENTS CAN BE REFERRED.<br />
PLEASE MARK AGAINST SPECIALITIES FOR WHICH SPARE CAPACITY IS NOT AVAILABLE.
Ser No Polyclinic<br />
<strong>1.</strong> Janglot<br />
2. Moga<br />
3. Sangrur<br />
4. Sirsa<br />
5. Jaisalmer<br />
6. Ajmer<br />
Appendix ‘D’<br />
(Refer to Para 9(a) of letter No<br />
B/49774/AG/<strong>ECHS</strong>/Referral<br />
dt ____ Dec 2009)<br />
LIST OF MILITARY POLYCLINICS WITHOUT SERVICE HOSPITAL<br />
7. Saharanpur (Sarsawa)<br />
8. Bharatpur<br />
9. Balasore<br />
10. Nagpur<br />
1<strong>1.</strong> Yelahanka<br />
12. Dimapur<br />
13. Shajahanpur<br />
14. Kotdwara<br />
15. Haldwani<br />
16. Mumbai (Upnagar) Powai
EX-SERVICEMEN CONTRIBUTORY HEALTH SCHEME<br />
<strong>ECHS</strong> POLYCLINIC …………………(Station)<br />
<strong>REFERRAL</strong> FORM<br />
Part I<br />
OPD Regn No ……………………………… date ……………………<br />
<strong>ECHS</strong> Card No ……………………………..<br />
Name of patient ………………………… Age ……. Relationship with ESM ………….<br />
Service No ………………….. Rank ………….. Name of ESM ………………………….<br />
Tele No …………………………………..<br />
Brief Clinical Notes<br />
Provisional Diagnosis<br />
Appendix ‘E’<br />
(Refer to Para 10 of letter No<br />
B/49774/AG/<strong>ECHS</strong>/Referral<br />
dt ____ Dec 2009)<br />
Vide Referral Serial No ………………………………….. the above named is referred for<br />
(a) Admission ………………………………………………. (Specify)<br />
(b) Investigation ………………………………………………. (Specify)<br />
(c) Consultation for ………………………………………………. (Specify)<br />
Referred to ……………………………………………………………………………………<br />
(Specify Hospital, Nursing Home, Diagnostic Centre)
Place : Signature of Med Officer<br />
(with stamp)<br />
Dated :<br />
OIC POLYCLINIC<br />
* Travel reimbursement allowed (Yes/No).<br />
* Attendant reimbursement allowed (Yes/No).<br />
Place :<br />
Dated :<br />
Part II<br />
SUMMARY OF THE CASE<br />
(To be completed by the empanelled hospital, nursing home, diagnostic centre and<br />
consultant)<br />
Clinical Summary/Investigation Reports (for Diagnostic centres)
Final Diagnosis …………………………………….. ICD Code No …………………….<br />
Treatment Summary<br />
Place : (Signature and Stamp)<br />
Date :<br />
Part III<br />
Final Disposal<br />
(a) Admission to …………………………………………………………………………<br />
(Specify Hospital, Nursing Home, Diagnostic Centre)<br />
(b) To follow treatment as specified.<br />
Place : Signature of Med Officer <strong>ECHS</strong><br />
with stamp<br />
Dated :
Specialists Medical Dental<br />
E<br />
On Advice of Concerned M<br />
- Specialists Polyclinics E<br />
<strong>ECHS</strong> <strong>REFERRAL</strong> FLOW CHART<br />
Medical Officer Officer<br />
Gynaec<br />
- Specialists Service Hospitals R<br />
- Specialists Govt Hospital G<br />
- Specialist Empanelled Facility E<br />
N<br />
C<br />
General Service Specialised Service Y<br />
VERIFICATION<br />
OF <strong>ECHS</strong><br />
MEMBER<br />
Further Diagnostic Tests / Treatment / Hospitalisation Required<br />
Appendix ‘F’<br />
(Refer to Para 11 of letter No<br />
B/49774/AG/<strong>ECHS</strong>/Referral<br />
dt ____ Dec 2009)
Is facility<br />
available<br />
in Service<br />
Hospital On Advice of :-<br />
MO Polyclinics / Specialist<br />
Polyclinic<br />
Yes No<br />
Choice of Patient<br />
Spare<br />
capacity<br />
to<br />
treat Empanelled Facility<br />
<strong>ECHS</strong><br />
patient<br />
Yes No<br />
Service Hospital<br />
in Station
Appendix ‘G’<br />
(Refer to Para 14 of letter No<br />
B/49774/AG/<strong>ECHS</strong>/Referral<br />
dt ____ Dec 2009)<br />
<strong>ECHS</strong> POLYCLINIC,_______________________________<br />
Particulars of <strong>ECHS</strong> member<br />
EMERGENCY INFORMATION REPORT (EIR)<br />
(To be issued by OIC Polyclinic)<br />
<strong>ECHS</strong> No ______________________ Date of membership ________________<br />
Service No ______________ Rank ____________ Name __________________<br />
Patient Particulars<br />
Name _______________________ Relationship _____________ Age _________<br />
Diagnosis _________________________________________________________<br />
Emergency Detail<br />
<strong>1.</strong> Provisional Diagnosis :<br />
2. Name of Hospital :<br />
3. Date and Time of Admission :<br />
4. Date and Time Information Received at Polyclinic :<br />
5. Remarks.<br />
Regd No<br />
Date : Signature of OIC Polyclinic<br />
(Affix Polyclinic Stamp)
Encl ‘1’<br />
(Refer to Para 4 of letter No B/49774/AG/<strong>ECHS</strong>/Referral dt ____ Dec 2009)<br />
Tele: 25684945 Central Organisation, <strong>ECHS</strong><br />
ASCON: 6833 Adjutant General's Branch<br />
<strong>Army</strong> Headquarters<br />
Maude Lines<br />
Delhi Cantt-110010<br />
B/49774/AG/<strong>ECHS</strong>/Referral 10 Aug 09<br />
Air HQ (VB), DPS<br />
HQ Western Command (A <strong>ECHS</strong>/Med)<br />
<strong>REFERRAL</strong> TO EMPANELLED HOSPITALS IN DELHI/NCR<br />
<strong>1.</strong> A number of requests and representations had been recd from ex-servicemen orgs and<br />
environment to review the referral system in <strong>ECHS</strong> in view of the following :-<br />
(a) Inconvenience and hardships to the patients from <strong>ECHS</strong> Polyclinics (non-mil) who have to<br />
shuttle between Polyclinic and MHs for consultation/referral for speciality/super speciality. The<br />
problem gets compounded because of old age and medical condition of the <strong>ECHS</strong> beneficiaries.<br />
(b) The issue of hardships faced by our veterans on acct of present referral system was brought out<br />
by the <strong>Army</strong> Cdrs during the <strong>Army</strong> Cdrs Conf in Apr 09.<br />
(c) DGAFMS/DGMS (<strong>Army</strong>) had highlighted that service to serving soldiers and their dependents<br />
was suffering because of excessive load of <strong>ECHS</strong> beneficiaries on <strong>Army</strong>/Base/Zonal hospital OPDs.<br />
(d) Deliberations during <strong>ECHS</strong> Seminar at Chandimandir on 16 Jul 09 substantiated above<br />
problems.<br />
2. Review of <strong>ECHS</strong> referral system had accordingly been included as one of the priority issues in the<br />
‘Time Bound Action Plan’ to give momentum to <strong>ECHS</strong> as directed by COAS.<br />
3. Earlier <strong>ECHS</strong> policy governing referrals had been formulated with the aim of controlling excessive<br />
referrals to empanelled hospitals through evaluation of patient by a Service Specialist as also to ensure<br />
that spare capacity of service hospitals is fully utilized. This was necessary for a mega-medical scheme<br />
during its stabilization phase. While the scheme is yet to see its final state, it has now become inescapable<br />
to review and refine the referral system. The review primarily covers <strong>ECHS</strong> Polyclinics (non-mil) or those<br />
without service hospitals. Revised policy is contained in succeeding paras.<br />
4. The revised referral policy in respect of Polyclinics in Delhi/NCR will as follows :-<br />
Ser No NAME OF POLYCLINIC POLICY OF <strong>REFERRAL</strong><br />
(a) Delhi Cantt and Lodhi<br />
Road<br />
All referrals to empanelled hospitals in<br />
NCR having MOA with Stn Cdr will be<br />
subject to non availability of spare<br />
capacity with Base Hospital/<strong>Army</strong> Hosp<br />
(R&R).
(b) Noida, Gurgaon &<br />
Faridabad<br />
(i) Direct referral to empanelled hospitals<br />
in NCR having MOA with Stn Cdr.<br />
(ii) Cases for Jt Replacement will be<br />
referred to <strong>Army</strong> Hospital (R&R) for<br />
evaluation.<br />
(c) Hindan (i) All referrals to empanelled hospitals in<br />
NRC having MOA with Stn Cdr, will be<br />
subject non-availability of spare capacity<br />
with 11 AFH.<br />
(ii) Cases for Jt Replacement will be<br />
referred to <strong>Army</strong> Hospital (R&R) for<br />
evaluation.<br />
5. Referral will only be made once all available facilities of the Polyclinic are fully utilized. Choice of<br />
empanelled hospital/ diagnostic centre will with the <strong>ECHS</strong> member.<br />
6. <strong>ECHS</strong> Cells have been established at <strong>Army</strong> Hosp (R&R) and Base Hosp Delhi Cantt. Prior written<br />
intimation by the <strong>ECHS</strong> Cells about non-availability of Specialist/facilities / bed space for a particular<br />
duration will become an authority for OsIC Polyclinics Delhi Cantt, Lodhi Road and Hindan to refer patients<br />
directly to empanelled hospitals.<br />
7. On remarks by the service specialists of <strong>Army</strong> Hosp (R&R)/BHDC indicating treatment from<br />
empanelled hospital, <strong>ECHS</strong> Cell at these hospitals will directly refer patients to the empanelled hospital of<br />
patient’s choice. Photocopy / fax of such referral form will be forwarded to the originating <strong>ECHS</strong> Polyclinic.<br />
8. In case veteran desires to be treated at Service Hospital, referral will be made to <strong>Army</strong> Hospital<br />
(R&R) / Base Hospital Delhi Cantt / 11 AFH as per his choice.<br />
9. The above policy will be implemented with effect from 01 Sep 09. Following letters are hereby<br />
superseded :-<br />
(a) B/49774/AG/<strong>ECHS</strong> dated 23 Aug 2006.<br />
(b) B/49774/AG/<strong>ECHS</strong>/Referral dated 18 May 2009.<br />
(c) B/49774/AG/<strong>ECHS</strong>/Referral dated 01 Jul 2009.<br />
10. The policy shall be reviewed after six months.<br />
Sd/- x x x x x x x<br />
(A Srivastava)<br />
Maj Gen<br />
MD <strong>ECHS</strong>
Copy to :-<br />
Integrated HQ MoD (Navy)<br />
HQ WAC, Subroto Park (PMO)<br />
HQ Delhi Area, Delhi Cantt -10<br />
<strong>Army</strong> Hosp (R&R), Delhi Cantt -10<br />
Base Hospital Delhi Cantt – 10<br />
Regional Centre <strong>ECHS</strong>, Delhi Cantt -10<br />
Encl ‘2’<br />
(Refer to Para 8(b)(iv) of letter No<br />
B/49774/AG/<strong>ECHS</strong>/Referral<br />
dt ____ Dec 2009)<br />
Tele : 23094763 Dte General of Med Services (<strong>Army</strong>)<br />
Adjutant General’s Branch<br />
<strong>Army</strong> Headquarters<br />
‘L’ Block, New Delhi – 110 001<br />
B/75068/DGMS-5B/<strong>ECHS</strong> 27 Dec 2006<br />
HQ Southern Command (Med)<br />
HQ Eastern Command (Med)<br />
HQ Western Command (Med)<br />
HQ Central Command (Med)<br />
HQ Northern Command (Med)<br />
HQ South Western Command (Med)<br />
BED AVAILABILITY AT SERVICE HOSPITAL FOR <strong>ECHS</strong> MEMBERS<br />
<strong>1.</strong> Further to this HQ letter No B/75068/DGMS-5V dt 02 May 2006.<br />
2. It has been observed that <strong>ECHS</strong> member on being referred to service hospital by the <strong>ECHS</strong><br />
Polyclinics could not be treated at times in these hospitals due to non availability of concerned
specialist facility/beds/specialist. This leads to an avaidable inconvenience to the <strong>ECHS</strong><br />
members. In order to overcome this communication gap, all Senior Registrars/COs of the<br />
hospitals mentioned at appendix ‘A’ will keep themselves updated daily on the availability of all<br />
specialist officers/beds in their respective hospitals. The same will also be communicated to<br />
the OIC Polyclinic daily to avoid referral to the specialist who is not available and also to avoid<br />
admitting a patient when a bed is not available.<br />
3. The OIC Polyclinic in turn will also confirm the availability of the concerned specialist<br />
facility/bed from the Senior Registrar/CO of the hospitals before the <strong>ECHS</strong> members are<br />
referred to the service hospitals. In hospitals where only one specialist is available leave roster<br />
of the concerned specialists will be fwd to the OIC Polyclinic.<br />
4. In case the concerned specialist facility/bed is not available in the Service hospital, the<br />
<strong>ECHS</strong> member will be referred to the empanelled facility by the OIC Polyclinic directly.<br />
Copy to :-<br />
Cent Org <strong>ECHS</strong><br />
Maude Line<br />
Near Old Base Hosp<br />
Delhi Cantt<br />
Sd/-x-x-x-x-x-x-x-x<br />
(Suresh Hiwale)<br />
Lt Col<br />
JDMS (ESM Cell)<br />
For DGMS (<strong>Army</strong>)
Encl ‘3’<br />
Appendix ‘A’<br />
BED AVAILABILITY AT SERVICE HOSPITAL FOR <strong>ECHS</strong> MEMBER<br />
Srl No NAME OF HOSPITAL COMMAND<br />
<strong>1.</strong> CH (SC)<br />
2. MH TRIVANDRUM SOUTHERN COMMAND<br />
3. MH CHENNAI<br />
4. MH SECUNDERABAD<br />
5. CH(EC) EASTERN COMMAND<br />
6. 151 BH<br />
7. CH WC<br />
8. AH (R&R)<br />
9. BH DELHI CANTT WESTERN COMMAND<br />
10. MH JALANDHAR<br />
1<strong>1.</strong> MH AMRITSAR<br />
12. 166 MH<br />
13. MH AMBALA<br />
14. CH(CC) CENTRAL COMMAND<br />
(Refer to Para 8(b)(iv) of letter No<br />
B/49774/AG/<strong>ECHS</strong>/Referral<br />
dt ____ Dec 2009)<br />
Tele : 23094763 Integrated HQ of MoD (<strong>Army</strong>)<br />
Adjutant General Branch
Dte General of Med Services (<strong>Army</strong>)<br />
‘L’ Block, New Delhi – 110 001<br />
B/75086/DGMS-5B/ESM 31 Mar 2008<br />
Headquarters<br />
Southern Command (Med)<br />
Eastern Command (Med)<br />
Western Command (Med)<br />
Central Command (Med)<br />
Northern Command (Med)<br />
South Western Command (Med)<br />
<strong>ECHS</strong> <strong>REFERRAL</strong> POLICY STATIONS<br />
<strong>1.</strong> Refer this Dte Gen letter No B/75068/DGMS-5B/<strong>ECHS</strong> dated 27 Dec 2006 (Copy enclosed).<br />
2. It has been observed that despite clear cut instructions on the subject, representations are<br />
still being received at this Dte Gen that patients have to make several unnecessary trips to<br />
service hospitals for specialist opinion/referral to empanelled hospitals.<br />
3. You are requested to disseminate the contents of the letter so as to ensure that <strong>ECHS</strong><br />
Members do not have to make unnecessary trips to service hospitals.<br />
Sd/-x-x-x-x-x<br />
(PK Singh)<br />
Col<br />
Dir MS (Health)<br />
for DGMS (<strong>Army</strong>)
Copy to :-<br />
Cent Org <strong>ECHS</strong> - for info wrt your note No B/49774/AG/<strong>ECHS</strong>/Referral<br />
Adjutant General’s Branch dated 26 Feb 2008.<br />
Maude Line<br />
Delhi Cantt<br />
Encl ‘4’<br />
(Refer to Para 14 of letter No<br />
B/49774/AG/<strong>ECHS</strong>/Referral<br />
dt ____ Dec 2009)<br />
24<br />
Tele : 011- 25684945 Central Organization, <strong>ECHS</strong><br />
Mil : 36833 Adjutant General’s Branch<br />
Integrated HQ of MOD (<strong>Army</strong>)<br />
Maude Line<br />
Delhi Cantt – 110 010<br />
B/49778/AG/<strong>ECHS</strong>/Policy 19 Aug 2008<br />
IHQ of MoD (Navy)/DGMS/(N) for OIC <strong>ECHS</strong><br />
Air HQs (VB)/AOA/DPS<br />
HQs SC,EC,WC,CC,NC,SWC(A/Med)<br />
HQs WNC,SNC & ENC<br />
HQs WAC, CAC, EAC, TC, SWAC, & MC IAF
<strong>PROCEDURE</strong> FOR PAYMENT AND REIMBURSEMENT OF<br />
MEDICAL EXPENSES UNDER <strong>ECHS</strong><br />
<strong>1.</strong> <strong>Reference</strong> GOI, MoD letter No 24(8)/03/US(WE)/D(Res) dt 19 Dec 2003 and this HQ letter<br />
No B/49778/AG/<strong>ECHS</strong>/Policy dt 16 May 2007.<br />
2. Presently, all individual medical bills are being processed through this HQ. It has been<br />
decided that the time taken for processing of these bills needs to be reduced without<br />
compromising on the efficiency of scrutiny.<br />
3. Over five years of experience, the following problems have been noticed in the above<br />
procedure :-<br />
(a) The procedure is time consuming.<br />
(b) Virtually no value addition after SEMO/Stn HQ level.<br />
(c) Avoidable paper work and addl effort.<br />
(d) Results in dissatisfaction amongst the veterans.<br />
4. In order to overcome the above difficulties and based on the directions of Secy (ESW), the<br />
authority is delegated to lower HQ since there is no loss to the State. Therefore, the individual<br />
medical claims will also be processed and sanctioned like claims for reimbursement to<br />
empanelled hospitals, by the appropriate CFA.<br />
5. Diagrammatic representation of the revised system is att as per Appx `A’. For bills below Rs<br />
2 Lakh, Regional Centres have been kept out of this loop to save time.<br />
6. This procedure will be implemented with immediate effect. Bills already despatched to<br />
Regional Center/Central Org, <strong>ECHS</strong> will be processed as done hithertofore.<br />
7. Sanction by the CFA on behalf of Central Org, <strong>ECHS</strong> will be granted. A sample of the<br />
sanction is attached as Appx `B’<br />
8. Necessary amendments to Govt letter will be carried out after the overall review of <strong>ECHS</strong>.<br />
Sd/-x-x-x-x-x-x<br />
(KJS Makker)<br />
Wg Cdr<br />
Offg Dir(Med)<br />
For Managing Director
Encls : (As above)<br />
_________________ - Please ensure dissemination of above contents to all<br />
(All Regional Centres) concerned under AOR.<br />
Kendirya Sainik Board - For info.<br />
Internal<br />
Web JCO<br />
Payment<br />
Appx ‘A’<br />
(Refer para 5 of letter<br />
Central Org <strong>ECHS</strong><br />
letter No.<br />
B/49778/AG/<strong>ECHS</strong>/Pol<br />
icy dt 19 Aug 08)<br />
REVISED CHANNEL OF PROCESSING OF INDIVIDUAL REIMBURSEMENT BILLS<br />
<strong>1.</strong> Claims above 2 lakhs will be sent to Regional Centre (except RC, Chandimandir<br />
and Regional Centre Delhi) as hithertofore.<br />
2. Claims above 4 lakhs will be fwd to Central Org <strong>ECHS</strong> for further processing.
SANCTION OF CFA FOR<br />
Appx ‘B’<br />
(Ref Para 7 of Central Org <strong>ECHS</strong> letter<br />
No B/49778/AG/<strong>ECHS</strong>/Policy dt<br />
19 Aug 08)<br />
EMERGENCY TREATMENT IN NON-EMPANELLED HOSPITAL<br />
DEBITABLE TO MAJOR HEAD – 2076, MINOR HEAD – 107<br />
SUB HEAD – F, CODE HEAD – 365/00<br />
<strong>1.</strong> Under the provisions of Government of India, Ministry of Defence letter No<br />
24(8)/03/US/(WE)/D(Res) dated 19 December 2003, on ‘Procedure for Payment and<br />
Reimbursement of Medical Expenses" under <strong>ECHS</strong>, read in conjuction with Serial 1 of Appendix<br />
to Govt of India, Ministry of Defence letter No 24(3)/03/US(WE)/D(Res)(i) dated 08 September<br />
2003 and Central Org <strong>ECHS</strong> letter No B/49778/AG/<strong>ECHS</strong>/Policy dt 19 Aug 2008, sanction of<br />
CFA is hereby accorded for payment to ________________<br />
___________________________________ (Retd) as per the following details :-<br />
(a) <strong>ECHS</strong> Card No/Regn No : _________________________<br />
(b) Name of patient : _________________________<br />
(c) Name of the Hospital : _________________________<br />
_________________________<br />
_________________________<br />
(d) Period of Hospitalisation : _________________________<br />
(e) Diagnosis : _________________________<br />
_________________________<br />
(f) Amount Sanctioned : Rs ______________________<br />
(Rupees ______________________________________________ only)
File Ref : (Sanction of CFA)<br />
Date<br />
Encl ‘5’<br />
(Refer to Para 14 of letter No<br />
B/49774/AG/<strong>ECHS</strong>/Referral<br />
dt ____ Dec 2009)<br />
Tele : 011-25684945 Central Organization, <strong>ECHS</strong><br />
Mil : 6833 Adjutant General’s Branch<br />
IHQ of MOD (<strong>Army</strong>)<br />
Maude Line, Delhi Cantt – 10<br />
B/49773/AG/<strong>ECHS</strong>/Policy 01 Dec 2008<br />
IHQ of MoD (Navy)/DGMS/(N) for OIC <strong>ECHS</strong><br />
Air HQs (VB)/AOA/DPS<br />
HQs SC,EC,WC,CC,NC,SWC(A/Med)<br />
HQs WNC,SNC & ENC<br />
HQs WAC, CAC, EAC, TC, SWAC, & MC IAF<br />
<strong>1.</strong> <strong>Reference</strong>:-<br />
<strong>PROCEDURE</strong> FOR PAYMENT AND REIMBURSEMENT<br />
OF MEDICAL EXPENSES UNDER <strong>ECHS</strong><br />
(a) GOI, MOD letter No 24(8)/03/US(WE)/D(Res) dated 19 Dec 2003.
(b) This HQ letter No B/49778/AG/<strong>ECHS</strong>/Policy dated 16 May 2007.<br />
(c) This HQ letter No B/49778/AG/<strong>ECHS</strong>/Policy dated 19 Aug 2008.<br />
2. Following paragraph may be added to this HQ letter at para 1 (c) for allowing review and<br />
reconsideration of the claims being rejected :-<br />
Copy to :-<br />
" In case any claim preferred by an <strong>ECHS</strong> member is not recommended, it will not<br />
be rejected from any intermediate functionary due to any reason, whatsoever.<br />
Claim will be fwd to Central Organisation, <strong>ECHS</strong> for review alongwith detailed<br />
reasons for rejection"<br />
Sd/-x-x-x-x-x-x-x<br />
(AK Naik)<br />
Lt Col<br />
Jt Dir (Med)<br />
For Managing Director<br />
__________________________ - Please ensure dissemination of above contents to all<br />
All Regional Centres <strong>ECHS</strong> concerned under AOR<br />
Kendirya Sainik Board - For info please.<br />
Internal :-<br />
Web JCO<br />
P & FC Sec<br />
Encl ‘6’<br />
(Refer to Para 16 of letter No<br />
B/49774/AG/<strong>ECHS</strong>/Referral<br />
dt ____ Dec 2009)<br />
Tele: 011-25684945 Central Organisation <strong>ECHS</strong><br />
Mil: 233 36833 Adjutant General’s Branch<br />
Integrated HQ of MoD<br />
Maude Lines<br />
Delhi Cantt –10
B/49770/AG/<strong>ECHS</strong> 26 May 2009<br />
_________________<br />
(All Regional Centres)<br />
RE-IMBURSEMENT OF DIALYSIS CHARGES<br />
<strong>1.</strong> In a Stn which does not have an empanelled facility for Haemodialysis, the treatment can permitted in<br />
the non-empanelled hospital as a life saving treatment.<br />
2. Haemodialysis can also be permitted in a non-empanelled hospital when the facility in an empanelled<br />
hosp is not available to an <strong>ECHS</strong> member due to its limited capacity.<br />
3. The following are the guidelines :-<br />
(a) EIR should be raised by OIC Polyclinic with an endorsement stating that Haemodialysis is not<br />
available in a Service/Empanelled hospital in the stn. Non availability of Haemodialysis in<br />
empanelled hosp be examined with ref to provn of Para 2 above.<br />
(b) Bills are to be processed for a period of one month at a time.<br />
(c) The maximum amount admissible will be as per CGHS package applicable in the area or the<br />
amount claimed, whichever is less.<br />
4. This supersedes Central Organisation <strong>ECHS</strong> letter No B/49770/AG/<strong>ECHS</strong> dt 31 Oct 2007.<br />
Copy to :-<br />
All Comd HQs<br />
Sd/-x-x-x-x-x-x<br />
(KJS Makker)<br />
Wg Cdr<br />
Offg Dir (Med)<br />
for Offg MD
Encl ‘7’<br />
(Refer to Para 25 (b) of letter No<br />
B/49774/AG/<strong>ECHS</strong>/Referral<br />
dt ____ Dec 2009)<br />
Tele: 011-25684945 Central Organisation <strong>ECHS</strong><br />
Mil: 233 36833 Adjutant General’s Branch<br />
Integrated HQ of MoD<br />
B/49774-P/AG/<strong>ECHS</strong>/Referral 05 Apr 07<br />
IHQ of MoD (Navy)/DGMS (N) for OIC <strong>ECHS</strong><br />
Air HQ (VB)/AOA/DPS<br />
HQs SC, EC, WC, CC, NC, SWC (A/Med)<br />
HQs WNC, SNC & ENC<br />
HQs WAC, CAC, EAC, TC, SWAC & MC IAF<br />
MEDICAL CARE FOR <strong>ECHS</strong> BENEFICIARIES IN REMOTE/HILLY AREAS<br />
Maude Lines<br />
Delhi Cantt –10<br />
<strong>1.</strong> Representations have been received from the environment that <strong>ECHS</strong> beneficiaries residing in<br />
remote/hilly areas face great inconvenience for getting referrals even for minor ailments from their nearest<br />
Polyclinics due to distance/terrain.<br />
2. It has been decided that <strong>ECHS</strong> beneficiaries will henceforth be permitted to avail the facilities/services<br />
or nearest Govt Health Care Centres/Primary Health Centre/Govt Hospitals (deemed empanelled) without<br />
prior referral from the Polyclinic subject to the following conditions :-<br />
(a) Distance from nearest Polyclinic should be more than 50 Kms.<br />
(b) Applicable for residents of following states only :-<br />
(i) Jammu & Kashmir.<br />
(ii) Himachal Pradesh.<br />
(iii) Uttranchal.
(iv) North Eastern States of Sikkim, Arunachal Pradesn, Mizoram, Manipur, Tripura and<br />
Nagaland.<br />
(v) West Bengal : District – Darjiling only.<br />
(vi) Karnataka : District – Chikmagalur, Kodagu only.<br />
(vii) Tamil Nadu : District – Nilgiris only.<br />
(viii) Chattisgarh : Distt – Bastar and Dantewara only.<br />
(ix) Orissa : District – Koraput only.<br />
(c) Treatment permitted for maximum period of 07 days.<br />
3. Parent Polyclinic will be notified of such treatment undertaken at the earliest (within two working days).<br />
Info can be sent by person/telephone/mail/fax/telegram. Parent Polyclinic will generate a referral<br />
immediately on receipt of information and attach the same with the claim when received. Claims for<br />
reimbursement of expenditure incurred should be submitted to Parent Polyclinic within one month of<br />
completion of treatment. The claim will include the following :-<br />
(a) Application of claim by the member. Summary of case including diagnosis and outcome/further<br />
advise by treating doctor/hospital to be enclosed.<br />
(b) Photocopy of <strong>ECHS</strong> Smart Card/Regn Slip.<br />
(c) Prescription/Clinical notes of treating doctor.<br />
(d) Bills of medicines/investigations/treatment procedure in original duly authenticated by treating<br />
doctor/hospital, alongwith a photocopy. In cases of treatment in Govt Hospitals, consultation is<br />
normally free. Bills, therefore, would pertain to medicines and treatment/investigation charges only,<br />
as applicable.<br />
4. The bills will be processed by Parent Polyclinic as per procedure laid down vide this HQ letter No<br />
B/49773/AG/<strong>ECHS</strong> dated 25 May 04 read in conjunction with this HQ letter No B/49773/AG/<strong>ECHS</strong>/R dt 28<br />
Oct 04 for treatment in Govt Hospital and payment made through cash assignment of local Station<br />
Headquarters. Sanction of Central Organisation, <strong>ECHS</strong> is not required.<br />
5. In cases of Emergency, patients can get admitted to any hospital. Emergency bills will continue to be<br />
processed as per existing instructions. Similarly in cases where further treatment is advised by local Govt<br />
Hosp, and/or major treatment procedure is required, patient will be referred to suitable<br />
Service/Empanelled Hospital through Parent Polyclinic as per existing procedure.
Sd/-x-x-x-x<br />
(RK Kalra)<br />
Maj Gen<br />
MD <strong>ECHS</strong><br />
Copy to :-<br />
DGAFMS/DG-3A<br />
DGMS (<strong>Army</strong>)/DGMS 5(B) - for info please.<br />
DGMS (Navy)<br />
DGMS (Air Force<br />
All HQ Area/Sub Area - Please disseminate the above contents to all<br />
Encl ‘8’<br />
(Refer to Para 25 (b) of letter No<br />
B/49774/AG/<strong>ECHS</strong>/Referral<br />
dt ____ Dec 2009)<br />
Tele: 011-25684945 Central Organisation <strong>ECHS</strong><br />
Mil: 233 36833 Adjutant General’s Branch<br />
Integrated HQ of MoD<br />
B/49774-P/AG/<strong>ECHS</strong>/Referral 25 Apr 07<br />
IHQ of MoD (Navy)/DGMS (N) for OIC <strong>ECHS</strong><br />
Air HQ (VB)/AOA/DPS<br />
HQs SC, EC, WC, CC, NC, SWC (A/Med)<br />
All Regional Centres Polyclinics under jurisdiction.<br />
Maude Lines<br />
Delhi Cantt –10
HQs WNC, SNC & ENC<br />
HQs WAC, CAC, EAC, TC, SWAC & MC IAF<br />
MEDICAL CARE FOR <strong>ECHS</strong> BENEFICIARIES IN REMOTE/HILLY AREAS<br />
<strong>1.</strong> Further to this Organisation letter No B/49774-P/AG/<strong>ECHS</strong>/Referral dt 05 Apr 2007.<br />
2. Para 2(b) of this Org letter quoted in ref may please be deleted and reconstructed as under :-<br />
‘Applicable for residents of following stats only :-<br />
Copy to :-<br />
(i) Himachal Pradesh.<br />
(ii) Uttranchal.<br />
(iii) North Eastern States of Sikkim, Arunachal Pradesn, Mizoram, Manipur, Tripura, Nagaland and<br />
Meghalaya (less district Shillong).<br />
(iv) West Bengal : District – Darjiling only.<br />
(v) Karnataka : District – Chikmagalur and Kodagu only.<br />
(vi) Tamil Nadu : District – Nilgiris only.<br />
(vii) Chattisgarh : Distt – Bastar and Dantewara only.<br />
(viii) Orissa : District – Koraput and Mayurbhanj only.<br />
DGAFMS/DG-3A<br />
DGMS (<strong>Army</strong>)/DGMS 5(B) - for info please.<br />
DGMS (Navy)<br />
DGMS (Air Force<br />
All HQ Area/Sub Area - Please disseminate the above contents to all<br />
All Regional Centres Polyclinics under jurisdiction.<br />
Sd/-x-x-x-x<br />
(G Ghose)<br />
Col<br />
Dir (Med)<br />
For MD <strong>ECHS</strong>