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ECHS REFERRAL PROCEDURE 1. Reference ... - Indian Army

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<strong>ECHS</strong> <strong>REFERRAL</strong> <strong>PROCEDURE</strong><br />

<strong>1.</strong> <strong>Reference</strong> Government of India, Ministry of Defence letter No 24(8)/03/US(WE) / D<br />

(Res) dated 19 Dec 03.<br />

2. A number of requests and representations have been received from ex-servicemen<br />

organisation and environment to review the referral system in <strong>ECHS</strong> in view of the following : -<br />

(a) Inconvenience and hardships to the patients who have to shuttle between Polyclinic<br />

and service hospital for consultation/referral for speciality / super speciality. The<br />

problem gets compounded because of old age and medical condition of the <strong>ECHS</strong><br />

beneficiaries.<br />

(b) The issue of hardships faced by veterans on account of present referral system was<br />

brought out by the <strong>Army</strong> Commanders during the <strong>Army</strong> Commanders Conference in Apr<br />

09.<br />

(c) DGAFMS/DGMS (<strong>Army</strong>) has highlighted that medicare of serving soldiers and their<br />

dependents was suffering because of excessive load of <strong>ECHS</strong> beneficiaries on<br />

<strong>Army</strong>/Base/Zonal hospitals.<br />

(d) Deliberations during <strong>ECHS</strong> Seminar at Chandimandir on 16 Jul 09 substantiated<br />

above problems.<br />

(e) A large number of policy letters on referral system / procedure have been issued<br />

since inception of the scheme by this Organisation. A requirement has been felt to<br />

amalgamate all the letters into one comprehensive letter for convenience of all <strong>ECHS</strong><br />

functionaries and Veterans.<br />

3. Review of <strong>ECHS</strong> referral system has accordingly been included as one of the priority<br />

issues in the ‘Time Bound Action Plan’ to give momentum to <strong>ECHS</strong> as directed by COAS.<br />

4. Revised ‘Referral Policy’ for NCR as been issued vide our letter No<br />

B/49774/AG/<strong>ECHS</strong>/Referral dated 10 Aug 09 (Copy encl as Encl 1). Guidelines for referrals to<br />

service / empanelled facilities by <strong>ECHS</strong> Polyclinics (less NCR) are laid down in succeeding<br />

Paras.<br />

Categorisation of Polyclinics for Referrals<br />

5. The Polyclinics are categorised as Military / Non – Military primarily based on support<br />

they get from service hospitals. The initial listing however has included certain Polyclinics<br />

located in military stations without service hospital as Military Polyclinics. A case has been<br />

taken up with the Government (Ministry of Defence) for conversion of these Polyclinics to Non-


Military Polyclinics. For the purpose of referrals for treatment these Polyclinics will follow the<br />

procedure applicable to Non-Military Polyclinics.<br />

Treatment at Polyclinics<br />

6. Referral from Polyclinics will only be made once all available facilities of the Polyclinics<br />

are fully utilized. Those patients needing additional diagnostic tests/consultation/hospitalisation<br />

should be referred beyond the <strong>ECHS</strong> Polyclinics.<br />

Authority for Referral to Empanelled Facility<br />

7. Referrals to empanelled facilities will be generated from <strong>ECHS</strong> Polyclinics. The choice of<br />

empanelled facility will be with the <strong>ECHS</strong> member. Authority to initiate referrals will be<br />

as follows :-<br />

(a) Referral for General Service Specialities. For General Service Specialities, list<br />

at Appendix ‘A’ attached, Polyclinic Medical Officers, Specialists and Dental Officers (for<br />

dental treatment) are authorised to initiate referrals.<br />

(b) Referral for Specialised Services. Referral for specialized services, list at<br />

Appendix ‘B’ attached, can only be made by a specialist at the Polyclinic or on advice<br />

of concerned specialist of service hospital, subject to load, or concerned specialist of<br />

local Government Hospital or concerned specialist of empanelled hospital (in the absence<br />

of service hospital).<br />

(c) Emergency Referrals. In case of emergency / life threatening conditions a<br />

patient is permitted to take treatment in any hospital. However, if such an emergency<br />

occurs while at Polyclinic, a Medical Officer of Polyclinic may directly refer a patient for<br />

specialized treatment / tests so that emergent medical attention is not delayed. In such<br />

cases, a certificate to this effect will be endorsed by the referring Medical Officer.<br />

(d) Authentication and Endorsement. All referrals from <strong>ECHS</strong>, Polyclinic will be<br />

authenticated by OIC Polyclinic under his stamp. He will also endorse non-availability of<br />

spare capacity in service hospitals. The endorsement should state as under (a rubber<br />

stamp may be used for the purpose) :-<br />

(i) Military Stations with Service Hospitals. "Verified that beds / speciality<br />

/ facility is Not Available in the local service hospital at present".<br />

(ii) Non – Military Stations/ Military Stations without Service<br />

Hospitals. "There is no service hospital located in the station".<br />

Procedure for Referrals<br />

8. Referral from Military Polyclinics (with Service Hospitals).


(a) The stipulation of referral to service hospital before referring a patient to<br />

empanelled hospital is primarily to economize on the meager resources of the state.<br />

Intention of initial referrals to service hospitals to the ‘extent possible’ is to utilize the<br />

spare capacity, without causing harassment to the veterans or overloading the service<br />

hospital.<br />

(b) In order to avoid undue inconvenience to the patients, following guidelines will be<br />

adhered to :-<br />

(i) Patients must be referred directly to civil empanelled facilities by Medical<br />

Officer / Medical Specialist (as applicable) at <strong>ECHS</strong> Polyclinics in case of<br />

‘overloading’ or non-existence of medical facilities at the service hospital.<br />

(ii) Patient will be referred to service hospitals only for those diseases for which<br />

facilities exist in the service hospital. All OIC <strong>ECHS</strong> Polyclinics must possess a list<br />

of such facilities.<br />

(iii) At times the facilities for a disease may exist in a service hospital but it may<br />

be overloaded / bed space may not be available. Such information must be<br />

provided by SEMO to the OIC <strong>ECHS</strong> Polyclinics under their SEMO cover on a<br />

regular basis.<br />

(iv) A list of specialities with a check box against each is attached as Appendix<br />

‘C’. The same is to be completed by SEMOs and forwarded to the <strong>ECHS</strong> Polyclinics<br />

under their SEMO cover. OIC <strong>ECHS</strong> Polyclinic should be in touch with the<br />

concerned Senior Registrar of Command / Zonal Hospital and CO of smaller<br />

hospitals to regularly update the information. In this connection, also refer to<br />

DGMS (<strong>Army</strong>) letter Nos B/75068/DGMS-5B/<strong>ECHS</strong> dt 27 Dec 2006 and<br />

B/75086/DGMS-5B/ESM dt 31 Mar 08 (copies encl as Encl 2 and Encl 3).<br />

(c) To the extent possible, a service hospital of the station should NOT refer the<br />

patient to service hospital of a different station, unless in the opinion of the concerned<br />

specialist, such a step is in the interest of the patient. Hence, once a patient is referred<br />

to a service hospital, the patient will either be treated in the service hospital or<br />

outsourced locally to a civil empanelled facility of patient’s choice in that station through<br />

the <strong>ECHS</strong> Polyclinic.<br />

9. Referral from Non - Military Polyclinics (Including Military Polyclinics without<br />

Service Hospitals).<br />

(a) For the purpose of referrals Military Polyclinics without service hospitals, list<br />

attached at Appendix ‘D’, will follow the procedure applicable to Non Military<br />

Polyclinics.<br />

(b) <strong>ECHS</strong> patients will be referred to civil empanelled facility having valid MOA with<br />

the Station Headquarters as per instructions contained in Para 7 above.


(c) In absence of local empanelled facilities, direct referrals by Non – Military<br />

Polyclinics to service hospitals in nearby stations are permitted except to <strong>Army</strong> Hospital<br />

(Research & Referral).<br />

(d) A patient can be referred directly to empanelled facility in nearby city provided the<br />

Station Commander of originating Polyclinic has a valid MOA with the concerned<br />

hospital. Such cross-empanelment is essential to widen the network of referral facilities.<br />

The Station Commanders must proactively liaise with empanelled facilities of nearby<br />

stations and sign MOA for commencement of direct referral to such facilities.<br />

Headquarters Commands must intervene and facilitate this process of cross<br />

empanelment.<br />

(e) Till the time instructions on cross-empanelment are implemented all referrals to<br />

outstation empanelled facilities will be routed through the local <strong>ECHS</strong> Polyclinic of that<br />

town / station. The outstation referral will be stamped and authenticated by the OIC<br />

Polyclinic of the station where the empanelled facility exists before treatment is started.<br />

e.g. if an <strong>ECHS</strong> member at Bhatinda is required to be referred to a outstation hospital<br />

for Cancer therapy because there is no facility available in his town, the <strong>ECHS</strong> Polyclinic<br />

at Bhatinda will initiate a referral for treatment at an empanelled facility at<br />

Ludhiana/Amritsar. <strong>ECHS</strong> Member will register himself/herself with the Polyclinic at<br />

Ludhiana/Amritsar and get his/her referral form duly stamped and countersigned by the<br />

OIC Polyclinic before the patient takes treatment at the empanelled cancer hospital at<br />

Ludhiana/Amritsar. Cross - empanelment of cancer hospital at Ludhiana/Amritsar by<br />

Station Commander, Bhatinda would have clearly saved the bother of the patient going<br />

through high pressure Polyclinics of Ludhiana/Amritsar. Travel expenses in all such cases<br />

will be regulated as per Para 12(a) of Govt of India, Ministry of Defence letter No<br />

24(8)/03/US(WE) D/Res dated 19 Dec 03.<br />

10. Use of Referral Form. The referrals to empanelled facilities will be made by the<br />

authorized Medical Officers/ Specialists in the Polyclinics on <strong>ECHS</strong> Referral Form only. A<br />

format of the referral form is attached at Appendix ‘E’. The referral form will be duly stamped<br />

with the seal of the Polyclinic and will clearly outline a brief history of the case, the diagnosis,<br />

the hospital/diagnostic centre to which the <strong>ECHS</strong> beneficiary has been referred, and the<br />

specific treatment procedure/investigation for which the referral has been made. This<br />

procedure is required to be followed diligently so that the empanelled hospitals do not<br />

undertake unauthorized treatment on the <strong>ECHS</strong> members. The original referral form is to<br />

accompany bills subsequently presented by the empanelled facility except in conditions<br />

mentioned in para 17. Referrals should clearly indicate the requirement as follows :-<br />

(a) If referral is desired for consultation only, then it should read-‘Referred for<br />

Consultation’.<br />

(b) In case, the referral is for consultation and is to include investigations which the<br />

consultant may order, the same should be endorsed in the referral form as - ‘Referred<br />

for Consultation/Investigations’.


(c) In the event a review is required for some treatment/procedure carried out earlier,<br />

the referral may be endorsed as - ‘Referred for Review/Follow-up’ (Includes<br />

consultation and investigations).<br />

1<strong>1.</strong> The details in Para 8 and 10 above are given in a diagrammatic form at Appendix ‘F’<br />

attached.<br />

Emergencies<br />

12. In emergencies and life threatening conditions, when patients may not be able to follow<br />

the normal referral procedure, they may be admitted to the nearest hospital.<br />

13. In case of admission to an empanelled hospital, the member would be required to<br />

produce his/her <strong>ECHS</strong> card as proof of <strong>ECHS</strong> membership. In such circumstances the<br />

empanelled hospital is required to inform the nearest Polyclinic of Station HQ having MOA with<br />

the empanelled hospital concerned, within a period of two working days, regarding the<br />

particulars of the <strong>ECHS</strong> patient and the nature of emergency. The OIC Polyclinic will make<br />

arrangements for verification of facts and issue a formal ‘Emergency Referral’ (Referral form at<br />

Appendix ‘E’ with ‘Emergency’ stamped on it to be used). Payment of bills will be made by<br />

<strong>ECHS</strong> and the member is not required to pay.<br />

14. In case of admission to a non-empanelled hospital, the <strong>ECHS</strong> beneficiary or his/her<br />

representative should inform nearest Polyclinic /Parent Polyclinic/ nearest <strong>ECHS</strong> Regional<br />

Centre/ Central Organisation (e-mail ID mdechs@bol.net.in) within two working days of such<br />

admission. OIC of nearest Polyclinic will make arrangements for verification of facts and issue<br />

Emergency Information Report (EIR) as per format attached as Appendix ‘G’ on receipt of<br />

information from representative of <strong>ECHS</strong> beneficiary/ OIC Parent Polyclinic/Regional<br />

Centre/Central Organisation. The responsibility for clearing bills in such cases will rest with the<br />

<strong>ECHS</strong> member. He/she may thereafter submit the bills alongwith summary of the case and<br />

other documents to the parent Polyclinic. The sanction for reimbursement of such bills has<br />

been delegated to Competent Financial Authorities by the Central Organisation <strong>ECHS</strong> letter No<br />

B/49778/AG/<strong>ECHS</strong>/Policy dt 19 Aug 2008 as amended vide letter No B/49773/AG/<strong>ECHS</strong>/Policy<br />

dt 01 Dec 2008 (copies enclosed as Encl 4 and Encl 5). Such bills will be submitted within a<br />

period of one month from the date of discharge from hospital.<br />

15. While being treated in emergency, if another test/procedure is to be carried out on<br />

account of new illness/complication, treatment of which cannot be deferred, the same may be<br />

undertaken in the hospital and fresh referral is not required. Need for additional procedure<br />

undertaken in emergency is to be elaborated in clinical summary submitted with the bills.<br />

16. Policy already exists for permitting Haemodialysis as an emergency in a non empanelled<br />

hospital (Central Org <strong>ECHS</strong> letter No B/49770/AG/<strong>ECHS</strong> dated 26 May 2009 : enclosed as Encl<br />

6). The requirement of obtaining Emergency Certificate from the Hospital and subsequent EIR<br />

from the <strong>ECHS</strong> Polyclinic is therefore dispensed with. Further, if Haemodialysis is undertaken<br />

on an OPD/Day Care basis there will be no requirement of attaching discharge


summary/certificate signed by the Medical Supdt/Hospital Signatory with the claim for<br />

reimbursement.<br />

Follow-up Treatment/Reviews<br />

17. In cases where regular follow-up/reviews are required, such follow-up treatment,<br />

(OPD/Indoors) will be provided for periods of one month at a time. Referral form in such cases<br />

should mention the same e.g., ‘Referred for follow-up treatment for a period of one<br />

month.’ Fresh referral has to be initiated on termination of the 1 month period.<br />

18. The same provisions will apply for cases where treatment procedures are to be repeated<br />

at regular intervals as an ongoing process, e.g., cases requiring dialysis or regular long term<br />

physiotherapy. The referral should read as ‘Referred for Haemodialysis, 3 sessions per<br />

week for a period of one month.’<br />

19. In case of mil-Polyclinics referrals for follow up treatment for the same ailment should<br />

not be routed through the service hospitals.<br />

20. The original referral form will be attached alongwith the first lot of bills in all such cases.<br />

A photocopy of the referral form will be attached with subsequent bills for the same referral,<br />

with an endorsement by the hospital linking the case to the original referrals.<br />

Oncology Referrals<br />

2<strong>1.</strong> In order to rationalize Oncology referrals, the following procedures will be implemented :-<br />

(a) All patients reporting initially to <strong>ECHS</strong> Polyclinic and suspected / confirmed to be<br />

suffering from cancer should first be referred to a Oncology Centre of a service hospital<br />

(if available locally) or in the absence of service hospital with Oncology Dept, to an<br />

empanelled hospital recognized for oncology where registration, work-up and treatment<br />

planning can be carried out.<br />

(b) Patients requiring surgery as part of their multi-modality treatment will be treated<br />

in the service hospital (subject to availability of spare capacity) or the empanelled<br />

hospital (recognized for onco surgery). If facility is not available locally, patient will be<br />

referred to the nearest service hospital/empanelled facility where such a facility is<br />

available.<br />

(c) Patient requiring Chemotherapy/Radiotherapy (RT) will be issued a referral to local<br />

service hospital with Onco Dept (subject to load) or <strong>ECHS</strong> empanelled Onco centres<br />

once only for the entire duration of treatment.<br />

(d) The stipulation of one month validity for referral forms will not apply for Oncology<br />

cases prescribed Chemotherapy/Radiotherapy.<br />

End Stage Disease


22. In certain cases where the medical finality has been reached and active treatment is<br />

over, the patient would require rehabilitative care/terminal care. Such patients should be<br />

transferred to an appropriate empanelled institution like a Rehabilitation Centres or a Hospice.<br />

Hospitalisation in non-empanelled hospices/terminal care centres has been permitted vide our<br />

letter No B/49771/AG/<strong>ECHS</strong>/Policy dated 07 Aug 09, with a view to reduce expenditure on<br />

prolonged hospitalisation of such patients. Treatment in such an Institute is permitted for a<br />

maximum period of six months.<br />

Period of Hospitalisation<br />

23. Where a patient is admitted for specific treatment, he will be hospitalized for such period<br />

only as is necessary for completion of the treatment. For treatments, specialized procedures or<br />

diagnostic tests for which Package rates are specified, the periods of hospitalisation should not<br />

exceed the following limits, under ordinary circumstances :-<br />

(a) Specialised procedures - 12 days.<br />

(b) Other procedures - 08 days.<br />

(c) Laparoscopic surgery - 03 days.<br />

(d) Day care/minor procedures - 01 day.<br />

24. In case the beneficiary has to stay in the hospital for his/her recovery for more than the<br />

period covered under package rates, the additional payment will be limited to room rent as per<br />

entitlement, cost of the prescribed medicines and investigations, doctors visits (not more than<br />

2 times a day).<br />

25. Referral for <strong>ECHS</strong> Members in Remote/Hilly Area.<br />

(a) Representations have been received from the environment that <strong>ECHS</strong> beneficiaries<br />

residing in remote/hill areas face great inconvenience for getting referrals even for minor<br />

ailments from their nearest Polyclinics due to difficult terrain/distance involved.<br />

(b) <strong>ECHS</strong> beneficiaries are permitted to avail the facilities/services of nearest Govt<br />

Health Care Centres/Primary Health Centre/Government Hospitals (deemed<br />

empanelled)without prior referral from the Polyclinic as elucidated in this HQ letter No<br />

B/49774-P/AG/<strong>ECHS</strong>/Referral dt 05 Apr 07 and letter No B/49774-P/AG/<strong>ECHS</strong>/Referral dt<br />

25 Apr 07 (copy enclosed as Encl 7 and Encl 8).<br />

(c) Regional Centre, <strong>ECHS</strong> and HQ Comds may as and when required review areas to<br />

be declared remote for the above purpose and forward their recommendations for<br />

addition/delition to Central Organisation for approval.<br />

26. Referral to Reputed Hospitals for planned Treatment.


(a) Presently, <strong>ECHS</strong> beneficiaries are referred from <strong>ECHS</strong> Polyclinic to various<br />

empanelled hospitals / diagnostic centres / dental centres, to avail cashless medical<br />

treatment. In emergency, they can avail medical facilities at any hospital. In case of<br />

non-empanelled hospital, the individual has to make payment and claim re-imbursement<br />

at <strong>ECHS</strong> rates.<br />

(b) Certain private reputed hospitals, viz, Sir Ganga Ram Hospital, Rajiv Gandhi<br />

Cancer Institute, Indraprastha Apollo Hospital and VIMHANS, had signed MOA with<br />

<strong>ECHS</strong> but later terminated the MOA. Patients had to pay to get treatment from such<br />

hospitals (deemed non-empanelled). Re-imbursement was not permitted to individual<br />

and piecemeal sanctions were issued to tide over such contingencies.<br />

(c) <strong>ECHS</strong> members may be referred to such hospitals for planned procedures on<br />

merits of the case. Approval for such referrals would be granted on case to case basis by<br />

Central Organisation, <strong>ECHS</strong> based on<br />

recommendations by Medical Officer/Specialist at the Polyclinic, OIC Polyclinic and<br />

concerned Regional Centre.<br />

(d) Ex-Post-Facto sanction is not permitted. There is no provision for waiver to such a<br />

sanction.<br />

(e) The cost of treatment would be borne by <strong>ECHS</strong> member. Reimbursement would be<br />

limited to <strong>ECHS</strong> approved rates.<br />

(f) TA/DA will NOT be entitled in such cases.<br />

27. Treatment at Medical Institute of National Repute. Admission/ treatment in the<br />

Institutes of National repute listed below is permitted. In case ESM or their dependents are<br />

referred by <strong>ECHS</strong> Medical Officer/Specialist to any of the Institutes mentioned below, an<br />

advance in the form of a crossed cheque payable to the concerned hospital will be drawn by<br />

the patient from the concerned Station Headquarter after submitting the referral form by an<br />

<strong>ECHS</strong> Polyclinic and estimate from the concerned hospital. The hospitals where such an<br />

arrangement is permitted are as follows :-<br />

(a) All India Institute of Medical Sciences, New Delhi.<br />

(b) Post Graduate Institute, Chandigarh.<br />

(c) Sanjay Gandhi Post Graduate Institute, Lucknow.<br />

(d) National Institute of Mental Health and Neurosciences, Bangalore.<br />

(e) Tata Memorial Hospital, Mumbai (for Oncology)<br />

(f) JIPMER, Pondicherry.


(g) Christain Medical College, Vellore.<br />

(h) Shankar Nethralaya, Chennai.<br />

(j) Medical Colleges and Hospitals under the Central or State Governments.<br />

28. Our following letters are hereby superseded :-<br />

(a) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong>/Referral dated 01 Sep 04.<br />

(b) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong> dated 03 Mar 05.<br />

(c) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong> dated 27 May 05.<br />

(d) Central Organisation <strong>ECHS</strong> letter No B/49764/AG/<strong>ECHS</strong> dated 05 Nov 05.<br />

(e) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong> dated 23 Aug 06.<br />

(f) Central Organisation <strong>ECHS</strong> letter No B/49774-P/AG/<strong>ECHS</strong>/Referral dated 04 Apr 07.<br />

(g) Central Organisation <strong>ECHS</strong> letter No B/49770-P/AG/<strong>ECHS</strong>/Referral dated 05 Apr 07.<br />

(h) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong>/Referral dated 27 Jun 07.<br />

(j) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong>/Referral dated 13 Jul 07.<br />

(k) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong>/Referral dated 17 Jul 07.<br />

(l) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong>/Referral dated 22 Oct 07.<br />

(m) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong>/Referral dated 21 Aug 08.<br />

(n) Central Organisation <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong> dated 23 Apr 09.<br />

Appendices :- ‘A’ - List of General Service Facilities.<br />

‘B’ - List of Specialised Services.<br />

‘C’ - List of Specialities with Check Box.<br />

‘D’ - List of Polyclinics without Service Hospitals.<br />

‘E’ - Format of the Referral Form.<br />

‘F’ - Diagrammatic Form of <strong>ECHS</strong> Referral Flow Chart.<br />

‘G’ - Format of the Emergency Information Report.<br />

(A Srivastava)<br />

Maj Gen<br />

MD <strong>ECHS</strong>


Encls :-<br />

<strong>1.</strong> Central Org <strong>ECHS</strong> letter No B/49774/AG/<strong>ECHS</strong>/Referral dt 10 Aug 09.<br />

2. DGMS (<strong>Army</strong>) letter No B/75068/DGMS-5B/<strong>ECHS</strong> dated 27 Dec 06.<br />

3. DGMS (<strong>Army</strong>) letter No B/75086/DGMS-5B/ESM dated 31 Mar 08.<br />

4. Central Organisation <strong>ECHS</strong> letter No B/49778/AG/<strong>ECHS</strong>/Policy dt 19 Aug 2008.<br />

5. Central Organisation <strong>ECHS</strong> letter No B/49773/AG/<strong>ECHS</strong>/Policy dt 01 Dec 08.<br />

6. Central Organisation <strong>ECHS</strong> letter No B/49774-P/AG/<strong>ECHS</strong>/Referral dt 05 Apr 07.<br />

7. Central Organisation <strong>ECHS</strong> letter No B/49774-P/AG/<strong>ECHS</strong>/Referral dt 25 Apr 07.<br />

8. Central Organisation <strong>ECHS</strong> letter No B/49770/AG/<strong>ECHS</strong> dt 26 May 2009.<br />

Copy to :-<br />

DGAFMS/DG 3(A)<br />

DGMS (<strong>Army</strong>)/DGMS 5(B)<br />

DGMS (Navy)/Dir <strong>ECHS</strong><br />

DGMS (Air)/DMS(MB) (Med-7)<br />

All Regional Centres, <strong>ECHS</strong><br />

Internal<br />

Ops & Coord<br />

P&FC


LIST OF GENERAL SERVICE SPECIALITIES<br />

Appendix ‘A’<br />

(Refer to Para 7(a) of letter No<br />

B/49774/AG/<strong>ECHS</strong>/Referral<br />

dt ____ Dec 2009)<br />

Type of Speciality Type of Speciality Type of Speciality<br />

General Medicine General Surgery Obstetrics and<br />

Gynaecology<br />

ENT Ophthalmology Paediatrics<br />

Emergency Services Psychiatry Dermatology<br />

Dental Anaesthesia Pathology<br />

Microbiology Blood Bank (Blood<br />

Transfusion)<br />

LIST OF SPECIALIZED SERVICES<br />

Radio diagnosis<br />

Appendix ‘B’<br />

(Refer to Para 7(b) of letter No<br />

B/49774/AG/<strong>ECHS</strong>/Referral<br />

dt ____ Dec 2009)<br />

Specialised Services Specialised Services Specialised Services<br />

Surgery Medicine Obstetrics and<br />

Gynaecology<br />

Neuro Surgery Neuro Medicine Gynaecological<br />

Oncology<br />

Plastic and<br />

Reconstructive Surgery<br />

Cardiology Infertility and assisted<br />

reproduction<br />

Cardio Thoracic Surgery Respiratory Diseases Gynaecological


Endocrinology<br />

Vascular Surgery Gastro enterology Materno foetal Medicine<br />

Genito Urinary Surgery Endocrinology<br />

Paediatric Surgery Nephrology Paediatrics<br />

Oncology (Surgery) Rheumatology Neonatology<br />

Gastro Intestinal<br />

Surgery<br />

Clinical Haematology Cardiology<br />

Traumatology Clinical Immunology Neurology<br />

Joint Replacement<br />

Surgery<br />

Oncology (Medical) Haematology<br />

Spinal Surgery Critical care medicine Nephrology<br />

Prosthetic Surgery Interventional<br />

Cardiology<br />

Laparascopic Surgery Medical Genetics<br />

Endovascular Surgery Geriatric Medicine<br />

Oncology<br />

Geriatric Surgery Radiotherapy Pathology<br />

Radio Diagnosis &<br />

Imaging<br />

Onco Pathology<br />

Molecular Pathology<br />

CT Scan Transplant Pathology<br />

MRI AIDS & Virology<br />

Interventional and<br />

Vascular Radiology<br />

Molecular Immuno<br />

Pathology<br />

Genetic Pathology<br />

Transfusion Medicine


FACILITY AVAILABLITY IN SERVICE HOSPITALS<br />

NAME OF POLYCLINIC : _________________________________<br />

NAME OF HOSPITAL : ___________________________________<br />

A. GENERAL SERVICES<br />

Appendix ‘C’<br />

(Refer to Para 8(b) (iv) of letter<br />

No B/49774/AG/<strong>ECHS</strong>/Referral<br />

dt ____ Dec 2009)<br />

Type of Speciality Type of Speciality Type of Speciality<br />

General Medicine General Surgery Obstetrics and<br />

Gynaecology<br />

Opthalmology Paediatrics<br />

Dermatology<br />

Dental Pathology<br />

Orthopaedics Blood Bank(Blood<br />

transfusion)<br />

B. SPECIALIZED SERVICES<br />

Radio diagnosis<br />

Specialised Services Specialised Services Specialised<br />

Services<br />

Surgery Medicine Obstetrics &<br />

Gynaecology<br />

Neuro Surgery Neuro Medicine Gynaecology Oncology<br />

Plastic and<br />

Reconstructive Surgery<br />

Cardiology(consultation<br />

and diagnostics)<br />

Cardio Thoracic Surgery Interventional<br />

Cardiology<br />

Vascular Surgery Gastro enterology<br />

Infertility and assisted<br />

reproduction<br />

Genito Urinary Surgery Endocrinology Paediatrics<br />

Paediatric Surgery Nephrology Neonatology<br />

Oncology ( Surgery) Rhematology


Gastro Intestinal Surgery Clinical Haematology<br />

Traumatology Clinical Immunology<br />

Joint Replacement<br />

Surgery<br />

Oncology (Medical)<br />

Prosthetic Surgery Respiratory Diseases<br />

Laparascopic Surgery Radiotherapy<br />

Geriatric Surgery Nuclear Medicine Pathology<br />

Onco Pathology<br />

Transfusion Medicine<br />

Other (Specify)<br />

CT Scan Orthodontia<br />

MRI Prosthodontia<br />

Oral Surgery<br />

Other<br />

Dated: (Signature of CO/Comdt<br />

Hospital/Designated Offr)<br />

Note : PLEASE MARK AGAINST SPECIALITIES FOR WHICH <strong>ECHS</strong> PATIENTS CAN BE REFERRED.<br />

PLEASE MARK AGAINST SPECIALITIES FOR WHICH SPARE CAPACITY IS NOT AVAILABLE.


Ser No Polyclinic<br />

<strong>1.</strong> Janglot<br />

2. Moga<br />

3. Sangrur<br />

4. Sirsa<br />

5. Jaisalmer<br />

6. Ajmer<br />

Appendix ‘D’<br />

(Refer to Para 9(a) of letter No<br />

B/49774/AG/<strong>ECHS</strong>/Referral<br />

dt ____ Dec 2009)<br />

LIST OF MILITARY POLYCLINICS WITHOUT SERVICE HOSPITAL<br />

7. Saharanpur (Sarsawa)<br />

8. Bharatpur<br />

9. Balasore<br />

10. Nagpur<br />

1<strong>1.</strong> Yelahanka<br />

12. Dimapur<br />

13. Shajahanpur<br />

14. Kotdwara<br />

15. Haldwani<br />

16. Mumbai (Upnagar) Powai


EX-SERVICEMEN CONTRIBUTORY HEALTH SCHEME<br />

<strong>ECHS</strong> POLYCLINIC …………………(Station)<br />

<strong>REFERRAL</strong> FORM<br />

Part I<br />

OPD Regn No ……………………………… date ……………………<br />

<strong>ECHS</strong> Card No ……………………………..<br />

Name of patient ………………………… Age ……. Relationship with ESM ………….<br />

Service No ………………….. Rank ………….. Name of ESM ………………………….<br />

Tele No …………………………………..<br />

Brief Clinical Notes<br />

Provisional Diagnosis<br />

Appendix ‘E’<br />

(Refer to Para 10 of letter No<br />

B/49774/AG/<strong>ECHS</strong>/Referral<br />

dt ____ Dec 2009)<br />

Vide Referral Serial No ………………………………….. the above named is referred for<br />

(a) Admission ………………………………………………. (Specify)<br />

(b) Investigation ………………………………………………. (Specify)<br />

(c) Consultation for ………………………………………………. (Specify)<br />

Referred to ……………………………………………………………………………………<br />

(Specify Hospital, Nursing Home, Diagnostic Centre)


Place : Signature of Med Officer<br />

(with stamp)<br />

Dated :<br />

OIC POLYCLINIC<br />

* Travel reimbursement allowed (Yes/No).<br />

* Attendant reimbursement allowed (Yes/No).<br />

Place :<br />

Dated :<br />

Part II<br />

SUMMARY OF THE CASE<br />

(To be completed by the empanelled hospital, nursing home, diagnostic centre and<br />

consultant)<br />

Clinical Summary/Investigation Reports (for Diagnostic centres)


Final Diagnosis …………………………………….. ICD Code No …………………….<br />

Treatment Summary<br />

Place : (Signature and Stamp)<br />

Date :<br />

Part III<br />

Final Disposal<br />

(a) Admission to …………………………………………………………………………<br />

(Specify Hospital, Nursing Home, Diagnostic Centre)<br />

(b) To follow treatment as specified.<br />

Place : Signature of Med Officer <strong>ECHS</strong><br />

with stamp<br />

Dated :


Specialists Medical Dental<br />

E<br />

On Advice of Concerned M<br />

- Specialists Polyclinics E<br />

<strong>ECHS</strong> <strong>REFERRAL</strong> FLOW CHART<br />

Medical Officer Officer<br />

Gynaec<br />

- Specialists Service Hospitals R<br />

- Specialists Govt Hospital G<br />

- Specialist Empanelled Facility E<br />

N<br />

C<br />

General Service Specialised Service Y<br />

VERIFICATION<br />

OF <strong>ECHS</strong><br />

MEMBER<br />

Further Diagnostic Tests / Treatment / Hospitalisation Required<br />

Appendix ‘F’<br />

(Refer to Para 11 of letter No<br />

B/49774/AG/<strong>ECHS</strong>/Referral<br />

dt ____ Dec 2009)


Is facility<br />

available<br />

in Service<br />

Hospital On Advice of :-<br />

MO Polyclinics / Specialist<br />

Polyclinic<br />

Yes No<br />

Choice of Patient<br />

Spare<br />

capacity<br />

to<br />

treat Empanelled Facility<br />

<strong>ECHS</strong><br />

patient<br />

Yes No<br />

Service Hospital<br />

in Station


Appendix ‘G’<br />

(Refer to Para 14 of letter No<br />

B/49774/AG/<strong>ECHS</strong>/Referral<br />

dt ____ Dec 2009)<br />

<strong>ECHS</strong> POLYCLINIC,_______________________________<br />

Particulars of <strong>ECHS</strong> member<br />

EMERGENCY INFORMATION REPORT (EIR)<br />

(To be issued by OIC Polyclinic)<br />

<strong>ECHS</strong> No ______________________ Date of membership ________________<br />

Service No ______________ Rank ____________ Name __________________<br />

Patient Particulars<br />

Name _______________________ Relationship _____________ Age _________<br />

Diagnosis _________________________________________________________<br />

Emergency Detail<br />

<strong>1.</strong> Provisional Diagnosis :<br />

2. Name of Hospital :<br />

3. Date and Time of Admission :<br />

4. Date and Time Information Received at Polyclinic :<br />

5. Remarks.<br />

Regd No<br />

Date : Signature of OIC Polyclinic<br />

(Affix Polyclinic Stamp)


Encl ‘1’<br />

(Refer to Para 4 of letter No B/49774/AG/<strong>ECHS</strong>/Referral dt ____ Dec 2009)<br />

Tele: 25684945 Central Organisation, <strong>ECHS</strong><br />

ASCON: 6833 Adjutant General's Branch<br />

<strong>Army</strong> Headquarters<br />

Maude Lines<br />

Delhi Cantt-110010<br />

B/49774/AG/<strong>ECHS</strong>/Referral 10 Aug 09<br />

Air HQ (VB), DPS<br />

HQ Western Command (A <strong>ECHS</strong>/Med)<br />

<strong>REFERRAL</strong> TO EMPANELLED HOSPITALS IN DELHI/NCR<br />

<strong>1.</strong> A number of requests and representations had been recd from ex-servicemen orgs and<br />

environment to review the referral system in <strong>ECHS</strong> in view of the following :-<br />

(a) Inconvenience and hardships to the patients from <strong>ECHS</strong> Polyclinics (non-mil) who have to<br />

shuttle between Polyclinic and MHs for consultation/referral for speciality/super speciality. The<br />

problem gets compounded because of old age and medical condition of the <strong>ECHS</strong> beneficiaries.<br />

(b) The issue of hardships faced by our veterans on acct of present referral system was brought out<br />

by the <strong>Army</strong> Cdrs during the <strong>Army</strong> Cdrs Conf in Apr 09.<br />

(c) DGAFMS/DGMS (<strong>Army</strong>) had highlighted that service to serving soldiers and their dependents<br />

was suffering because of excessive load of <strong>ECHS</strong> beneficiaries on <strong>Army</strong>/Base/Zonal hospital OPDs.<br />

(d) Deliberations during <strong>ECHS</strong> Seminar at Chandimandir on 16 Jul 09 substantiated above<br />

problems.<br />

2. Review of <strong>ECHS</strong> referral system had accordingly been included as one of the priority issues in the<br />

‘Time Bound Action Plan’ to give momentum to <strong>ECHS</strong> as directed by COAS.<br />

3. Earlier <strong>ECHS</strong> policy governing referrals had been formulated with the aim of controlling excessive<br />

referrals to empanelled hospitals through evaluation of patient by a Service Specialist as also to ensure<br />

that spare capacity of service hospitals is fully utilized. This was necessary for a mega-medical scheme<br />

during its stabilization phase. While the scheme is yet to see its final state, it has now become inescapable<br />

to review and refine the referral system. The review primarily covers <strong>ECHS</strong> Polyclinics (non-mil) or those<br />

without service hospitals. Revised policy is contained in succeeding paras.<br />

4. The revised referral policy in respect of Polyclinics in Delhi/NCR will as follows :-<br />

Ser No NAME OF POLYCLINIC POLICY OF <strong>REFERRAL</strong><br />

(a) Delhi Cantt and Lodhi<br />

Road<br />

All referrals to empanelled hospitals in<br />

NCR having MOA with Stn Cdr will be<br />

subject to non availability of spare<br />

capacity with Base Hospital/<strong>Army</strong> Hosp<br />

(R&R).


(b) Noida, Gurgaon &<br />

Faridabad<br />

(i) Direct referral to empanelled hospitals<br />

in NCR having MOA with Stn Cdr.<br />

(ii) Cases for Jt Replacement will be<br />

referred to <strong>Army</strong> Hospital (R&R) for<br />

evaluation.<br />

(c) Hindan (i) All referrals to empanelled hospitals in<br />

NRC having MOA with Stn Cdr, will be<br />

subject non-availability of spare capacity<br />

with 11 AFH.<br />

(ii) Cases for Jt Replacement will be<br />

referred to <strong>Army</strong> Hospital (R&R) for<br />

evaluation.<br />

5. Referral will only be made once all available facilities of the Polyclinic are fully utilized. Choice of<br />

empanelled hospital/ diagnostic centre will with the <strong>ECHS</strong> member.<br />

6. <strong>ECHS</strong> Cells have been established at <strong>Army</strong> Hosp (R&R) and Base Hosp Delhi Cantt. Prior written<br />

intimation by the <strong>ECHS</strong> Cells about non-availability of Specialist/facilities / bed space for a particular<br />

duration will become an authority for OsIC Polyclinics Delhi Cantt, Lodhi Road and Hindan to refer patients<br />

directly to empanelled hospitals.<br />

7. On remarks by the service specialists of <strong>Army</strong> Hosp (R&R)/BHDC indicating treatment from<br />

empanelled hospital, <strong>ECHS</strong> Cell at these hospitals will directly refer patients to the empanelled hospital of<br />

patient’s choice. Photocopy / fax of such referral form will be forwarded to the originating <strong>ECHS</strong> Polyclinic.<br />

8. In case veteran desires to be treated at Service Hospital, referral will be made to <strong>Army</strong> Hospital<br />

(R&R) / Base Hospital Delhi Cantt / 11 AFH as per his choice.<br />

9. The above policy will be implemented with effect from 01 Sep 09. Following letters are hereby<br />

superseded :-<br />

(a) B/49774/AG/<strong>ECHS</strong> dated 23 Aug 2006.<br />

(b) B/49774/AG/<strong>ECHS</strong>/Referral dated 18 May 2009.<br />

(c) B/49774/AG/<strong>ECHS</strong>/Referral dated 01 Jul 2009.<br />

10. The policy shall be reviewed after six months.<br />

Sd/- x x x x x x x<br />

(A Srivastava)<br />

Maj Gen<br />

MD <strong>ECHS</strong>


Copy to :-<br />

Integrated HQ MoD (Navy)<br />

HQ WAC, Subroto Park (PMO)<br />

HQ Delhi Area, Delhi Cantt -10<br />

<strong>Army</strong> Hosp (R&R), Delhi Cantt -10<br />

Base Hospital Delhi Cantt – 10<br />

Regional Centre <strong>ECHS</strong>, Delhi Cantt -10<br />

Encl ‘2’<br />

(Refer to Para 8(b)(iv) of letter No<br />

B/49774/AG/<strong>ECHS</strong>/Referral<br />

dt ____ Dec 2009)<br />

Tele : 23094763 Dte General of Med Services (<strong>Army</strong>)<br />

Adjutant General’s Branch<br />

<strong>Army</strong> Headquarters<br />

‘L’ Block, New Delhi – 110 001<br />

B/75068/DGMS-5B/<strong>ECHS</strong> 27 Dec 2006<br />

HQ Southern Command (Med)<br />

HQ Eastern Command (Med)<br />

HQ Western Command (Med)<br />

HQ Central Command (Med)<br />

HQ Northern Command (Med)<br />

HQ South Western Command (Med)<br />

BED AVAILABILITY AT SERVICE HOSPITAL FOR <strong>ECHS</strong> MEMBERS<br />

<strong>1.</strong> Further to this HQ letter No B/75068/DGMS-5V dt 02 May 2006.<br />

2. It has been observed that <strong>ECHS</strong> member on being referred to service hospital by the <strong>ECHS</strong><br />

Polyclinics could not be treated at times in these hospitals due to non availability of concerned


specialist facility/beds/specialist. This leads to an avaidable inconvenience to the <strong>ECHS</strong><br />

members. In order to overcome this communication gap, all Senior Registrars/COs of the<br />

hospitals mentioned at appendix ‘A’ will keep themselves updated daily on the availability of all<br />

specialist officers/beds in their respective hospitals. The same will also be communicated to<br />

the OIC Polyclinic daily to avoid referral to the specialist who is not available and also to avoid<br />

admitting a patient when a bed is not available.<br />

3. The OIC Polyclinic in turn will also confirm the availability of the concerned specialist<br />

facility/bed from the Senior Registrar/CO of the hospitals before the <strong>ECHS</strong> members are<br />

referred to the service hospitals. In hospitals where only one specialist is available leave roster<br />

of the concerned specialists will be fwd to the OIC Polyclinic.<br />

4. In case the concerned specialist facility/bed is not available in the Service hospital, the<br />

<strong>ECHS</strong> member will be referred to the empanelled facility by the OIC Polyclinic directly.<br />

Copy to :-<br />

Cent Org <strong>ECHS</strong><br />

Maude Line<br />

Near Old Base Hosp<br />

Delhi Cantt<br />

Sd/-x-x-x-x-x-x-x-x<br />

(Suresh Hiwale)<br />

Lt Col<br />

JDMS (ESM Cell)<br />

For DGMS (<strong>Army</strong>)


Encl ‘3’<br />

Appendix ‘A’<br />

BED AVAILABILITY AT SERVICE HOSPITAL FOR <strong>ECHS</strong> MEMBER<br />

Srl No NAME OF HOSPITAL COMMAND<br />

<strong>1.</strong> CH (SC)<br />

2. MH TRIVANDRUM SOUTHERN COMMAND<br />

3. MH CHENNAI<br />

4. MH SECUNDERABAD<br />

5. CH(EC) EASTERN COMMAND<br />

6. 151 BH<br />

7. CH WC<br />

8. AH (R&R)<br />

9. BH DELHI CANTT WESTERN COMMAND<br />

10. MH JALANDHAR<br />

1<strong>1.</strong> MH AMRITSAR<br />

12. 166 MH<br />

13. MH AMBALA<br />

14. CH(CC) CENTRAL COMMAND<br />

(Refer to Para 8(b)(iv) of letter No<br />

B/49774/AG/<strong>ECHS</strong>/Referral<br />

dt ____ Dec 2009)<br />

Tele : 23094763 Integrated HQ of MoD (<strong>Army</strong>)<br />

Adjutant General Branch


Dte General of Med Services (<strong>Army</strong>)<br />

‘L’ Block, New Delhi – 110 001<br />

B/75086/DGMS-5B/ESM 31 Mar 2008<br />

Headquarters<br />

Southern Command (Med)<br />

Eastern Command (Med)<br />

Western Command (Med)<br />

Central Command (Med)<br />

Northern Command (Med)<br />

South Western Command (Med)<br />

<strong>ECHS</strong> <strong>REFERRAL</strong> POLICY STATIONS<br />

<strong>1.</strong> Refer this Dte Gen letter No B/75068/DGMS-5B/<strong>ECHS</strong> dated 27 Dec 2006 (Copy enclosed).<br />

2. It has been observed that despite clear cut instructions on the subject, representations are<br />

still being received at this Dte Gen that patients have to make several unnecessary trips to<br />

service hospitals for specialist opinion/referral to empanelled hospitals.<br />

3. You are requested to disseminate the contents of the letter so as to ensure that <strong>ECHS</strong><br />

Members do not have to make unnecessary trips to service hospitals.<br />

Sd/-x-x-x-x-x<br />

(PK Singh)<br />

Col<br />

Dir MS (Health)<br />

for DGMS (<strong>Army</strong>)


Copy to :-<br />

Cent Org <strong>ECHS</strong> - for info wrt your note No B/49774/AG/<strong>ECHS</strong>/Referral<br />

Adjutant General’s Branch dated 26 Feb 2008.<br />

Maude Line<br />

Delhi Cantt<br />

Encl ‘4’<br />

(Refer to Para 14 of letter No<br />

B/49774/AG/<strong>ECHS</strong>/Referral<br />

dt ____ Dec 2009)<br />

24<br />

Tele : 011- 25684945 Central Organization, <strong>ECHS</strong><br />

Mil : 36833 Adjutant General’s Branch<br />

Integrated HQ of MOD (<strong>Army</strong>)<br />

Maude Line<br />

Delhi Cantt – 110 010<br />

B/49778/AG/<strong>ECHS</strong>/Policy 19 Aug 2008<br />

IHQ of MoD (Navy)/DGMS/(N) for OIC <strong>ECHS</strong><br />

Air HQs (VB)/AOA/DPS<br />

HQs SC,EC,WC,CC,NC,SWC(A/Med)<br />

HQs WNC,SNC & ENC<br />

HQs WAC, CAC, EAC, TC, SWAC, & MC IAF


<strong>PROCEDURE</strong> FOR PAYMENT AND REIMBURSEMENT OF<br />

MEDICAL EXPENSES UNDER <strong>ECHS</strong><br />

<strong>1.</strong> <strong>Reference</strong> GOI, MoD letter No 24(8)/03/US(WE)/D(Res) dt 19 Dec 2003 and this HQ letter<br />

No B/49778/AG/<strong>ECHS</strong>/Policy dt 16 May 2007.<br />

2. Presently, all individual medical bills are being processed through this HQ. It has been<br />

decided that the time taken for processing of these bills needs to be reduced without<br />

compromising on the efficiency of scrutiny.<br />

3. Over five years of experience, the following problems have been noticed in the above<br />

procedure :-<br />

(a) The procedure is time consuming.<br />

(b) Virtually no value addition after SEMO/Stn HQ level.<br />

(c) Avoidable paper work and addl effort.<br />

(d) Results in dissatisfaction amongst the veterans.<br />

4. In order to overcome the above difficulties and based on the directions of Secy (ESW), the<br />

authority is delegated to lower HQ since there is no loss to the State. Therefore, the individual<br />

medical claims will also be processed and sanctioned like claims for reimbursement to<br />

empanelled hospitals, by the appropriate CFA.<br />

5. Diagrammatic representation of the revised system is att as per Appx `A’. For bills below Rs<br />

2 Lakh, Regional Centres have been kept out of this loop to save time.<br />

6. This procedure will be implemented with immediate effect. Bills already despatched to<br />

Regional Center/Central Org, <strong>ECHS</strong> will be processed as done hithertofore.<br />

7. Sanction by the CFA on behalf of Central Org, <strong>ECHS</strong> will be granted. A sample of the<br />

sanction is attached as Appx `B’<br />

8. Necessary amendments to Govt letter will be carried out after the overall review of <strong>ECHS</strong>.<br />

Sd/-x-x-x-x-x-x<br />

(KJS Makker)<br />

Wg Cdr<br />

Offg Dir(Med)<br />

For Managing Director


Encls : (As above)<br />

_________________ - Please ensure dissemination of above contents to all<br />

(All Regional Centres) concerned under AOR.<br />

Kendirya Sainik Board - For info.<br />

Internal<br />

Web JCO<br />

Payment<br />

Appx ‘A’<br />

(Refer para 5 of letter<br />

Central Org <strong>ECHS</strong><br />

letter No.<br />

B/49778/AG/<strong>ECHS</strong>/Pol<br />

icy dt 19 Aug 08)<br />

REVISED CHANNEL OF PROCESSING OF INDIVIDUAL REIMBURSEMENT BILLS<br />

<strong>1.</strong> Claims above 2 lakhs will be sent to Regional Centre (except RC, Chandimandir<br />

and Regional Centre Delhi) as hithertofore.<br />

2. Claims above 4 lakhs will be fwd to Central Org <strong>ECHS</strong> for further processing.


SANCTION OF CFA FOR<br />

Appx ‘B’<br />

(Ref Para 7 of Central Org <strong>ECHS</strong> letter<br />

No B/49778/AG/<strong>ECHS</strong>/Policy dt<br />

19 Aug 08)<br />

EMERGENCY TREATMENT IN NON-EMPANELLED HOSPITAL<br />

DEBITABLE TO MAJOR HEAD – 2076, MINOR HEAD – 107<br />

SUB HEAD – F, CODE HEAD – 365/00<br />

<strong>1.</strong> Under the provisions of Government of India, Ministry of Defence letter No<br />

24(8)/03/US/(WE)/D(Res) dated 19 December 2003, on ‘Procedure for Payment and<br />

Reimbursement of Medical Expenses" under <strong>ECHS</strong>, read in conjuction with Serial 1 of Appendix<br />

to Govt of India, Ministry of Defence letter No 24(3)/03/US(WE)/D(Res)(i) dated 08 September<br />

2003 and Central Org <strong>ECHS</strong> letter No B/49778/AG/<strong>ECHS</strong>/Policy dt 19 Aug 2008, sanction of<br />

CFA is hereby accorded for payment to ________________<br />

___________________________________ (Retd) as per the following details :-<br />

(a) <strong>ECHS</strong> Card No/Regn No : _________________________<br />

(b) Name of patient : _________________________<br />

(c) Name of the Hospital : _________________________<br />

_________________________<br />

_________________________<br />

(d) Period of Hospitalisation : _________________________<br />

(e) Diagnosis : _________________________<br />

_________________________<br />

(f) Amount Sanctioned : Rs ______________________<br />

(Rupees ______________________________________________ only)


File Ref : (Sanction of CFA)<br />

Date<br />

Encl ‘5’<br />

(Refer to Para 14 of letter No<br />

B/49774/AG/<strong>ECHS</strong>/Referral<br />

dt ____ Dec 2009)<br />

Tele : 011-25684945 Central Organization, <strong>ECHS</strong><br />

Mil : 6833 Adjutant General’s Branch<br />

IHQ of MOD (<strong>Army</strong>)<br />

Maude Line, Delhi Cantt – 10<br />

B/49773/AG/<strong>ECHS</strong>/Policy 01 Dec 2008<br />

IHQ of MoD (Navy)/DGMS/(N) for OIC <strong>ECHS</strong><br />

Air HQs (VB)/AOA/DPS<br />

HQs SC,EC,WC,CC,NC,SWC(A/Med)<br />

HQs WNC,SNC & ENC<br />

HQs WAC, CAC, EAC, TC, SWAC, & MC IAF<br />

<strong>1.</strong> <strong>Reference</strong>:-<br />

<strong>PROCEDURE</strong> FOR PAYMENT AND REIMBURSEMENT<br />

OF MEDICAL EXPENSES UNDER <strong>ECHS</strong><br />

(a) GOI, MOD letter No 24(8)/03/US(WE)/D(Res) dated 19 Dec 2003.


(b) This HQ letter No B/49778/AG/<strong>ECHS</strong>/Policy dated 16 May 2007.<br />

(c) This HQ letter No B/49778/AG/<strong>ECHS</strong>/Policy dated 19 Aug 2008.<br />

2. Following paragraph may be added to this HQ letter at para 1 (c) for allowing review and<br />

reconsideration of the claims being rejected :-<br />

Copy to :-<br />

" In case any claim preferred by an <strong>ECHS</strong> member is not recommended, it will not<br />

be rejected from any intermediate functionary due to any reason, whatsoever.<br />

Claim will be fwd to Central Organisation, <strong>ECHS</strong> for review alongwith detailed<br />

reasons for rejection"<br />

Sd/-x-x-x-x-x-x-x<br />

(AK Naik)<br />

Lt Col<br />

Jt Dir (Med)<br />

For Managing Director<br />

__________________________ - Please ensure dissemination of above contents to all<br />

All Regional Centres <strong>ECHS</strong> concerned under AOR<br />

Kendirya Sainik Board - For info please.<br />

Internal :-<br />

Web JCO<br />

P & FC Sec<br />

Encl ‘6’<br />

(Refer to Para 16 of letter No<br />

B/49774/AG/<strong>ECHS</strong>/Referral<br />

dt ____ Dec 2009)<br />

Tele: 011-25684945 Central Organisation <strong>ECHS</strong><br />

Mil: 233 36833 Adjutant General’s Branch<br />

Integrated HQ of MoD<br />

Maude Lines<br />

Delhi Cantt –10


B/49770/AG/<strong>ECHS</strong> 26 May 2009<br />

_________________<br />

(All Regional Centres)<br />

RE-IMBURSEMENT OF DIALYSIS CHARGES<br />

<strong>1.</strong> In a Stn which does not have an empanelled facility for Haemodialysis, the treatment can permitted in<br />

the non-empanelled hospital as a life saving treatment.<br />

2. Haemodialysis can also be permitted in a non-empanelled hospital when the facility in an empanelled<br />

hosp is not available to an <strong>ECHS</strong> member due to its limited capacity.<br />

3. The following are the guidelines :-<br />

(a) EIR should be raised by OIC Polyclinic with an endorsement stating that Haemodialysis is not<br />

available in a Service/Empanelled hospital in the stn. Non availability of Haemodialysis in<br />

empanelled hosp be examined with ref to provn of Para 2 above.<br />

(b) Bills are to be processed for a period of one month at a time.<br />

(c) The maximum amount admissible will be as per CGHS package applicable in the area or the<br />

amount claimed, whichever is less.<br />

4. This supersedes Central Organisation <strong>ECHS</strong> letter No B/49770/AG/<strong>ECHS</strong> dt 31 Oct 2007.<br />

Copy to :-<br />

All Comd HQs<br />

Sd/-x-x-x-x-x-x<br />

(KJS Makker)<br />

Wg Cdr<br />

Offg Dir (Med)<br />

for Offg MD


Encl ‘7’<br />

(Refer to Para 25 (b) of letter No<br />

B/49774/AG/<strong>ECHS</strong>/Referral<br />

dt ____ Dec 2009)<br />

Tele: 011-25684945 Central Organisation <strong>ECHS</strong><br />

Mil: 233 36833 Adjutant General’s Branch<br />

Integrated HQ of MoD<br />

B/49774-P/AG/<strong>ECHS</strong>/Referral 05 Apr 07<br />

IHQ of MoD (Navy)/DGMS (N) for OIC <strong>ECHS</strong><br />

Air HQ (VB)/AOA/DPS<br />

HQs SC, EC, WC, CC, NC, SWC (A/Med)<br />

HQs WNC, SNC & ENC<br />

HQs WAC, CAC, EAC, TC, SWAC & MC IAF<br />

MEDICAL CARE FOR <strong>ECHS</strong> BENEFICIARIES IN REMOTE/HILLY AREAS<br />

Maude Lines<br />

Delhi Cantt –10<br />

<strong>1.</strong> Representations have been received from the environment that <strong>ECHS</strong> beneficiaries residing in<br />

remote/hilly areas face great inconvenience for getting referrals even for minor ailments from their nearest<br />

Polyclinics due to distance/terrain.<br />

2. It has been decided that <strong>ECHS</strong> beneficiaries will henceforth be permitted to avail the facilities/services<br />

or nearest Govt Health Care Centres/Primary Health Centre/Govt Hospitals (deemed empanelled) without<br />

prior referral from the Polyclinic subject to the following conditions :-<br />

(a) Distance from nearest Polyclinic should be more than 50 Kms.<br />

(b) Applicable for residents of following states only :-<br />

(i) Jammu & Kashmir.<br />

(ii) Himachal Pradesh.<br />

(iii) Uttranchal.


(iv) North Eastern States of Sikkim, Arunachal Pradesn, Mizoram, Manipur, Tripura and<br />

Nagaland.<br />

(v) West Bengal : District – Darjiling only.<br />

(vi) Karnataka : District – Chikmagalur, Kodagu only.<br />

(vii) Tamil Nadu : District – Nilgiris only.<br />

(viii) Chattisgarh : Distt – Bastar and Dantewara only.<br />

(ix) Orissa : District – Koraput only.<br />

(c) Treatment permitted for maximum period of 07 days.<br />

3. Parent Polyclinic will be notified of such treatment undertaken at the earliest (within two working days).<br />

Info can be sent by person/telephone/mail/fax/telegram. Parent Polyclinic will generate a referral<br />

immediately on receipt of information and attach the same with the claim when received. Claims for<br />

reimbursement of expenditure incurred should be submitted to Parent Polyclinic within one month of<br />

completion of treatment. The claim will include the following :-<br />

(a) Application of claim by the member. Summary of case including diagnosis and outcome/further<br />

advise by treating doctor/hospital to be enclosed.<br />

(b) Photocopy of <strong>ECHS</strong> Smart Card/Regn Slip.<br />

(c) Prescription/Clinical notes of treating doctor.<br />

(d) Bills of medicines/investigations/treatment procedure in original duly authenticated by treating<br />

doctor/hospital, alongwith a photocopy. In cases of treatment in Govt Hospitals, consultation is<br />

normally free. Bills, therefore, would pertain to medicines and treatment/investigation charges only,<br />

as applicable.<br />

4. The bills will be processed by Parent Polyclinic as per procedure laid down vide this HQ letter No<br />

B/49773/AG/<strong>ECHS</strong> dated 25 May 04 read in conjunction with this HQ letter No B/49773/AG/<strong>ECHS</strong>/R dt 28<br />

Oct 04 for treatment in Govt Hospital and payment made through cash assignment of local Station<br />

Headquarters. Sanction of Central Organisation, <strong>ECHS</strong> is not required.<br />

5. In cases of Emergency, patients can get admitted to any hospital. Emergency bills will continue to be<br />

processed as per existing instructions. Similarly in cases where further treatment is advised by local Govt<br />

Hosp, and/or major treatment procedure is required, patient will be referred to suitable<br />

Service/Empanelled Hospital through Parent Polyclinic as per existing procedure.


Sd/-x-x-x-x<br />

(RK Kalra)<br />

Maj Gen<br />

MD <strong>ECHS</strong><br />

Copy to :-<br />

DGAFMS/DG-3A<br />

DGMS (<strong>Army</strong>)/DGMS 5(B) - for info please.<br />

DGMS (Navy)<br />

DGMS (Air Force<br />

All HQ Area/Sub Area - Please disseminate the above contents to all<br />

Encl ‘8’<br />

(Refer to Para 25 (b) of letter No<br />

B/49774/AG/<strong>ECHS</strong>/Referral<br />

dt ____ Dec 2009)<br />

Tele: 011-25684945 Central Organisation <strong>ECHS</strong><br />

Mil: 233 36833 Adjutant General’s Branch<br />

Integrated HQ of MoD<br />

B/49774-P/AG/<strong>ECHS</strong>/Referral 25 Apr 07<br />

IHQ of MoD (Navy)/DGMS (N) for OIC <strong>ECHS</strong><br />

Air HQ (VB)/AOA/DPS<br />

HQs SC, EC, WC, CC, NC, SWC (A/Med)<br />

All Regional Centres Polyclinics under jurisdiction.<br />

Maude Lines<br />

Delhi Cantt –10


HQs WNC, SNC & ENC<br />

HQs WAC, CAC, EAC, TC, SWAC & MC IAF<br />

MEDICAL CARE FOR <strong>ECHS</strong> BENEFICIARIES IN REMOTE/HILLY AREAS<br />

<strong>1.</strong> Further to this Organisation letter No B/49774-P/AG/<strong>ECHS</strong>/Referral dt 05 Apr 2007.<br />

2. Para 2(b) of this Org letter quoted in ref may please be deleted and reconstructed as under :-<br />

‘Applicable for residents of following stats only :-<br />

Copy to :-<br />

(i) Himachal Pradesh.<br />

(ii) Uttranchal.<br />

(iii) North Eastern States of Sikkim, Arunachal Pradesn, Mizoram, Manipur, Tripura, Nagaland and<br />

Meghalaya (less district Shillong).<br />

(iv) West Bengal : District – Darjiling only.<br />

(v) Karnataka : District – Chikmagalur and Kodagu only.<br />

(vi) Tamil Nadu : District – Nilgiris only.<br />

(vii) Chattisgarh : Distt – Bastar and Dantewara only.<br />

(viii) Orissa : District – Koraput and Mayurbhanj only.<br />

DGAFMS/DG-3A<br />

DGMS (<strong>Army</strong>)/DGMS 5(B) - for info please.<br />

DGMS (Navy)<br />

DGMS (Air Force<br />

All HQ Area/Sub Area - Please disseminate the above contents to all<br />

All Regional Centres Polyclinics under jurisdiction.<br />

Sd/-x-x-x-x<br />

(G Ghose)<br />

Col<br />

Dir (Med)<br />

For MD <strong>ECHS</strong>

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