2004 - ANDRITZ Vertical volute pumps

QUALITY
“Do it right the first time” is what Andritz
strives to achieve.
The high technical standards of Andritz products
and systems require manufacturing standards
of the highest level, systematic organization,
well-defined business processes, and well-trained
employees. Thorough knowledge of key technologies
is a prerequisite for developing machines,
plants, and processes that meet or even exceed
customers’ requirements and expectations.
Andritz Group manufacturing sites focus on
key components and equipment whose design
and manufacturing require special knowledge and
experience. Other components are sourced from
qualified sub-suppliers located either in the vicinity
of our customers or close to an Andritz production
site. Sub-suppliers are carefully chosen based
on their ability to fulfill requirements with respect
to quality, delivery time, and cost. Most sub-suppliers
have long-term experience working with
Andritz. They are a key factor in the cost leadership
of the Andritz Group.
Major developments in 2004
The implementation of the business process
approach – a focus in Quality Management activities
in 2003 – was successfully certified. The
essential business processes defined by Andritz
are Product Management, R&D, Sales, Delivery,
Service, Procurement, Manufacturing, Human
Resources, and Improvement. Best Practices
within the Group are applied to these processes
and communicated to all. Training provides a
common understanding of the necessary steps
to manage the risks inherent in Andritz’s business
and to apply the quality standards defined in dayto-day
work.
GLOBAL SERVICES/ACTIVITIES
QUALITY
A further step in harmonizing the Andritz Groupwide
Quality Management was undertaken during
customization of the new Andritz ERP system. It
is an essential advance in further improving product
quality, as it provides the basis for a uniform
approach at all Andritz sites. It will considerably
facilitate the handling of large projects where
several Divisions work together to serve one customer.
Workplace safety is a focus within the Andritz
Group. Activities to ensure the safety of employees
in-house and at customer sites are an integral part
of the Quality Management system. Management
of safety at work is organized according to management
standard OHSAS 18001 and was successfully
audited by an external company.
An intranet-based system for feedback and suggestions
for improvement was installed at several
sites after it had been successfully used by Andritz
Oy and Andritz AG for some time. This tool helps
the Group to improve on a wide range of levels,
including manufacturing, standardization, and
business processes.
ANDRITZ 2004
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