<strong>Highway</strong> <strong>Contract</strong> <strong>Routes</strong> <strong>—</strong> <strong>Contract</strong> <strong>Delivery</strong> <strong>Service</strong> This page intentionally left blank 44 Handbook SP-1
Index A Accidents, 313.1 Accountable items, 325 badges, identification, 325.4 keys, Post Office, 134.34, 325.2 mail, 325.1 scanning devices, 325.3 Accountable mail certified, 342.5, 352.4 COD, 342.7, 352.3 collection of, 352.4 customs duty, 342.75 definition of, 134.44 insured, 342.3, 352.2 postage due, 342.6 registered, 342.2, 352.1 Administrative Officials, 123, 134 definition of, 123 processing customer requests for service changes, 134.23, 134.43, 311.2 responsibilities, 134, 341.1 administrative, 134.1 staffing, 134.26 supervisory, 134.2 to suppliers, 134.3 Affixing postage, 351.2 Arrow Locks, 134.35 Authority to contract, 131.1 B Box delivery highway contract route, 121 surveys of, chapter 5 definition, 51 frequency, 52 purpose, 54 supplier responsibilities for, 55 survey period, 53 Box holder or occupant mail, simplified addressing of, 324.3, 333.2 Boxes en route changes, 212.2, 311.3 location of, 211.23, 211.24 problems with, 335 C Casing mail, 322, 324.2 Certified Mail, 352.4 collection of, 352.4 delivery of, 342.1, 342.5 disposition of, 352.4 COD Mail, 342.7 collection of, 352.3 delivery of, 342.1, 342.73 disposition of, 342.74, 352.3 Collection of accountable mail certified, 352.4 COD, 352.3 insured, 352.2 registered, 352.1 Communication, by suppliers with Administrative Officials, 135.7 with customers, 135.7 Compensation (see Pay) Complaints from customers, 134.42 <strong>Contract</strong> adjustments, 212.3 economic, 212.34 factors considered in, 212.33 hours, 212.31 miles, 212.32 file folder, 134.12 pay administration, 131.4 performance level, 135.1 July 2013 45