Highway Contract Routes — Contract Delivery Service - USPS.com

135.7 Highway Contract Routes — Contract Delivery Service
135.7 Communication With Customers
Suppliers must be able to communicate effectively with the Administrative
Officials and with their customers. Suppliers must cooperate with
Administrative Officials to ensure that customers are aware of the following:
a. Customers must file complaints on mail service with the postmaster
and not with the supplier.
b. Suppliers will dismount when necessary to transact business involving
delivery of Registered Mail, Certified Mail, Insured Mail, COD, Standard
Post, Priority Mail Express, and other special services (See 333.4,
Dismounting).
c. Requests for service changes, box relocation requests, PS Forms
4027, Petition for Change in Rural Delivery, etc., must be filed with the
postmaster.
d. Customers’ boxes must be placed so that they may be safely and
conveniently served by the carriers and must be located on the right
side of the road in the direction of travel.
e. Boxes must conform to postal regulations. Mailboxes are installed at a
height of 41 to 45 inches from the road surface to the bottom of the
mailbox or point of mail entry.
f. Customers are responsible for keeping approaches to mailboxes clear
of snow, ice, mud, parked vehicles, or other obstructions.
g. When more than one family uses a box, written agreement to such use
must be filed with the postmaster. The number of families permitted to
use a single box is limited to five.
Customers may use locks on boxes, providing the box has a slot large
enough to accommodate the normal daily mail volume. The supplier will
neither open boxes that are locked, nor accept keys for this purpose. All
other information as deemed appropriate by the Administrative Official.
12 Handbook SP-1