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Pay for Quality

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50 <strong>Pay</strong> <strong>for</strong> <strong>Quality</strong> KCE Reports 118<br />

• The use of interviews or surveys to check awareness of the programme and<br />

to assess acceptability 178 , 180 , 184 , 195 , to assess satisfaction 206 .<br />

• The use of interviews or surveys to check measurement activities and how<br />

the data are used to maintain or improve the quality of care 210 , reverse<br />

feedback about local guideline implementation ef<strong>for</strong>ts 197 .<br />

• The use of interviews or surveys to identify barriers impeding target<br />

attainment 182 .<br />

• The use of focus groups <strong>for</strong> similar purposes 222 .<br />

• The use of constant reminders of measures and targets, directly integrated<br />

into daily practice 222 .<br />

• The presentation of further improvement recommendations towards the<br />

participants 210 , the use of suggestions on how to spend earned incentive<br />

payments 201 .<br />

• Tools and resources provided to support quality improvement, directed at<br />

directors and quality improvement teams 175 .<br />

Whereas the level of awareness of the programme was acceptable in some studies 180 , a<br />

low level was found in other studies 183 , 184 . One study reports a general<br />

misunderstanding by participants of contra indications which could be used to exclude<br />

patients 181 . Another study identified an initial reaction of suspicion and distrust,<br />

disbelieve, being surprised by low baseline scores, a confrontation with poor<br />

documentation, which stimulated protocol development, outreach calls, enrolment in<br />

disease management programmes, new monitoring and follow-up assignments to staff,<br />

and the beginning of utilization of other not incentivized checklists 222 .<br />

A number of studies report that P4Q programme participation was of a voluntary<br />

nature 44 , 69 , 174 , 175 , 176 , 195 , 205 , 206 , 211 . Other studies do not specify the mandatory versus<br />

voluntary design option. On the basis of the complete programme reporting it can<br />

sometimes be assumed that participation was obligatory. However, this assumption<br />

should be treated with caution when reviewing results.<br />

4.2.5.3 Australia, Germany, Italy, and Spain<br />

One Australian study states that the attitudes among participants have generally been<br />

positive, with high degrees of compliance and cooperation 213 . The second Australian<br />

study makes use of a survey to identify barriers and reasons <strong>for</strong> not accomplishing<br />

targets 214 .<br />

No in<strong>for</strong>mation on implementation and communication was provided in the German<br />

study 216 .<br />

In the Italian study, work plans and targets were set by regional health authorities 217 ,<br />

without further specifications on implementation and communication.<br />

The Spanish study surveyed the level of job satisfaction of participants and their quality<br />

of professional life, using standardized instruments 218 . The results are included in the<br />

effects reporting section 4.3.1 (see page 54).

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