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Pay for Quality

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KCE Reports 118 <strong>Pay</strong> <strong>for</strong> <strong>Quality</strong> 159<br />

A related concern from the payer’s perspective is the risk of “gaming”, i.e. wrong or<br />

biased reporting. The data collection should there<strong>for</strong>e be organized as such that gaming<br />

becomes almost impossible, <strong>for</strong> instance by extracting data automatically out of the<br />

electronic health record and by setting up an audit system. Because of the workload<br />

associated with data collection, it is preferred to make use of existing data as much as<br />

possible.<br />

<strong>Quality</strong> measurement also involves attention <strong>for</strong> other unintended consequences such<br />

as patient selection or shifting attention away from other, unincentivized, healthcare<br />

quality priorities. Monitoring of unintended consequences remains there<strong>for</strong>e important<br />

in any new initiative.<br />

It should be clear that careful selection of indicators, together with structural<br />

investments in data monitoring and quality management are necessary conditions <strong>for</strong><br />

P4Q to become successful, as was also stated by the Belgian stakeholders. With this<br />

regard, the current lack of integration of existing data, the difficulties to use these <strong>for</strong><br />

epidemiological purposes and the cumbersome process of obtaining data <strong>for</strong> research<br />

are a key problem, as stated by several stakeholders.<br />

9.2 INCENTIVE<br />

The cornerstone of any P4Q project is the incentive itself. This incentive can be<br />

characterized by different aspects such as the size, the nature (bonus or penalty), the<br />

frequency, etc…<br />

Incentives of a purely positive nature (rewards) seem to have generated more positive<br />

effects than incentive schemes using a competitive approach (in which there are winners<br />

and losers). Both international experts as most Belgian stakeholders support rewards<br />

rather than penalties. This seems quite logic, but it should be realised that applying<br />

rewards entails automatically higher investments, and it should be assessed whether<br />

these investments are cost-effective.<br />

Another issue is whether to reward best improvers (those who make the best progress<br />

versus the baseline) or best per<strong>for</strong>mers (those who achieve a fixed threshold, e.g. >80%<br />

of patients with HbA1c below a given level). It is felt by both international experts and<br />

Belgian stakeholders that both should be rewarded. The evidence from literature is<br />

mixed in this regard.<br />

At present the included studies do not enable to make a further distinction on the<br />

effects of different incentive structures (bonus, fee schedule, withhold, regular payment<br />

increases, and quality grants), nor is there a clear relationship between incentive size<br />

and reported P4Q results. Workable incentive sizes seem to add 5 to 10% to the<br />

current income level of the health care providers. Not surprisingly, stakeholders<br />

representing provider organisations argued <strong>for</strong> substantive rewards, whereas<br />

stakeholders representing payers stressed more the need <strong>for</strong> cost control (hence small<br />

incentives).<br />

There is an absence of evidence with regard to the choice between direct income<br />

stimuli and quality improvement investment stimuli, due to a lack of programmes and<br />

studies including the second option. The <strong>Quality</strong> Outcomes Framework in the UK,<br />

which led to mainly positive effects, is based on a combination of both. Practices receive<br />

a bonus as part of their operational revenues and can use it to rein<strong>for</strong>ce the practice<br />

resources, tools and infrastructure and/or to allocate additional income to individual<br />

physicians. This has led to major investments by practices in staffing.<br />

A key question is how frequent incentives should be given and <strong>for</strong> how long. There is<br />

not much evidence with that regard. Based on expert and stakeholder findings, it is<br />

advised to opt <strong>for</strong> a programme in which incentives are given on predefined time points<br />

with a sufficient duration over time. In this light it will be interesting to follow up the<br />

long term effects of the current Flemish initiative related to breast cancer screening.

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