status quo of quo vadis? - KCE

126 Quality development in general practice in Belgium: status quo or quo vadis ? KCE Reports 76
11. our practice has used patient feedback to establish whether patients of our
practice find it is easy to contact our practice by telephone (patient
feedback).
12. our practice has used patient feedback to establish whether patients of our
practice are satisfied with facilities in our consultation area(s) (patient
feedback).
CRITERION 5.1.2 PHYSICAL CONDITIONS CONDUCIVE TO CONFIDENTIALITY AND
PRIVACY
1. The physical facilities of our practice encourage patient confidentiality and
privacy (direct observation).
2. Visual and auditory privacy of consultations and treatments is ensured
(direct observation).
3. our practice has used patient feedback to establish whether patients of our
practice think our practice makes adequate provisions for their privacy
(patient feedback).
CRITERION 5.1.3 PHYSICAL ACCESS
1. There is wheelchair access to our practice and its facilities (direct
observation), OR if physical access is limited, our practice provides home or
other visits to patients with disabilities (interview).
2. There is adequate parking within a reasonable distance from our practice
(direct observation).
3. our GP(s) and staff can describe how they facilitate access to our practice
for patients with disabilities (interview).
Standard 5.2 - Equipment for comprehensive care
CRITERION 5.2.1 PRACTICE EQUIPMENT
1. equipment for comprehensive primary care and resuscitation is available
within our practice, including:
• auriscope
• blood glucose monitoring equipment
• disposable syringes and needles
• equipment for resuscitation, equipment for maintaining an airway
(including airways for children and adults), equipment to assist
ventilation (including bag and mask), iV access, and emergency
medicines
• examination light
• eye examination equipment (eg. fluorescein staining)
• gloves (sterile and non-sterile)
• height measurement device
• measuring tape
• monofilament for sensation testing
• ophthalmoscope
• oxygen
• patella hammer
• peak flow meter or spirometer
• scales
• spacer for inhaler