Bright House Networks Information Services ... - AT&T Clec Online

Region Performance Metrics Glossary
Q R
S
RNS
Regional Negotiation System - An internal AT&T service order entry system used by AT&T Consumer Services to
input service orders in AT&T format.
ROS
Regional Ordering System
RRC
Residence Repair Center - The AT&T Consumer Services trouble receipt center which serves residential customers.
RSAG
Regional Street Address Guide - The AT&T database, which contains street addresses validated to be accurate with state
and local governments.
RSAGADDR
RSAG software contract for address search.
RSAGTN
RSAG software contract for telephone number search.
SAC
Service Advocacy Center
SEEM
Self Effectuating Enforcement Mechanism
SOCS
Service Order Control System - The AT&T Operations System which routes service order images among AT&T drop
points and AT&T Operations Systems during the service provisioning process.
SOG
Service Order Generator - Telcordia product designed to generate a service order for xDSL.
SOIR
Service Order Interface Record - any change effecting activity to a customer account by service order that impacts
911/E911
SONGS
Service Order Negotiation and Generation System.
Version 0.06 B-8 Issue Date: June 4, 2002
RGN-005-122101
CCCS 356 of 369