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Region Performance Metrics Change Management CM-4: Change Management Documentation Average Delay Days Definition Measures the average delay days for requirements or business rule documentation sent outside the time frames set forth in the Change Control Process. Exclusions Documentation for release dates that slip less than 30 days for reasons outside AT&T control, such as changes due to Regulat ory mandate or CLEC request Type 6 Change Requests (Defects/Expedites), as defined by the Change Control Process Business Rules This metric is designed to measure the percent of requirements or business rule documentation sent to the CLECs according to documentation standards and time frames set forth in the Change Control Process. The CCP is used by AT&T and the CLECs to manage requested changes to the AT&T Local Interfaces. The clock starts on the business rule documentation release date. The clock stops on the software release date. When project events occur (scope changes, analysis information, etc.), the software release date may change. Revisions to documentation could be required and the clock would restart. Calculation Change Management Documentation Delay Days = (a - b) a = Date Documentation Provided b = Date Documentation Due Change Management Documentation Average Delay Days = (c / d) c = Sum of all CM Documentation Delay Days d = Total Change Management Documents Sent Report Structure AT&T Aggregate Data Retained Report Period Notice Date Release Date SQM Disaggregation - Analog/Benchmark SQM Level of Disaggregation SQM Analog/Benchmark Region
Region Performance Metrics Change Management CM-5: Notification of CLEC Interface Outages Definition Measures the time it takes AT&T to notify the CLEC of an outage of an interface. Exclusions None Business Rules This measure is designed to notify the CLEC of interface outages within 15 minutes of AT&T’s verification that an outage has taken place. This metric will be expressed as a percentage. Calculation Notification of CLEC Interface Outages = (a / b) X 100 a = Number of Interface Outages where CLECS are notified within 15 minutes b = Total Number of Interface Outages Report Structure CLEC Aggregate Data Retained Relating to CLEC Experience Relating to AT&T Performance Number of Interface Outages Number of Notifications
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BELL BELLSOUTH BELL BELL BELL SOUTH
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General Terms and Conditions Versio
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Version May 27, 2002 AGREEMENT GENE
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Version May 27, 2002 Page 3 certifi
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Version May 27, 2002 Page 5 deliver
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Version May 27, 2002 interest, pena
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16. Waivers Version May 27, 2002 Pa
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Version May 27, 2002 Page 17 No rul
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31. Survival Version May 27, 2002 P
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CCCS 25 of 369
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Version 4Q01 12/01/01 Table of Cont
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3. General Provisions Version 4Q01
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Version 4Q01 12/01/01 Attachment 1
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8.4 Branding for Operator Call Proc
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9.2 AT&T will provide LIDB Storage
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Type of Service Version 4Q01 12/01/
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Attachment 1 Page 18 Exhibit B cont
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Attachment 1 Page 20 Exhibit B B. S
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Version 4Q01 12/01/01 - Operator Se
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Version 4Q01 12/01/01 Enhanced Opti
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Attachment 2 Network Elements and O
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ACCESS TO NETWORK ELEMENTS AND OTHE
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Attachment 2 Page 5 any dispute bet
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Attachment 2 Page 7 1.14 If BHN rep
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Attachment 2 Page 9 suitable for pr
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Attachment 2 Page 21 2.6.1.1 AT&T s
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3.0 Unbundled Network Element Combi
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Attachment 2 Page 25 3.4.4.2.5 5) E
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Attachment 2 Page 27 4.2.6.3 Notwit
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Attachment 2 Page 29 identified and
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Attachment 2 Page 31 The COCI must
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Attachment 2 Page 33 4.9.2.4.1 Dark
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UNBUNDLED NETWORK ELEMENTS - Alabam
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TABLE OF CONTENTS Attachment 3 Page
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Attachment 3 Page 4 proposed locati
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Attachment 3 Page 6 4.1 AT&T and BH
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Attachment 3 Page 8 that have a Mee
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Attachment 3 Page 10 4.10.1.5.3 Com
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Attachment 3 Page 12 IXCs, and GR-3
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Attachment 3 Page 14 5.7.1.1 At a m
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Attachment 3 Page 16 LATA. ISP-boun
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Attachment 3 Page 18 notify the ori
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Attachment 3 Page 20 7.5.7 Any clai
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Version 4Q01: 12/01/01 BST EO 1 - w
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Version 4Q01: 12/01/01 BST EO 2 - w
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Version 4Q01: 12/01/01 DEFINITIONS
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ATTACHMENT 3 PAGE 28 transmission p
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Version 4Q01: 12/01/01 Attachment 4
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Attachment 4-Central Office Page 3
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12. Destruction of Collocation Spac
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Version 4Q01: 12/01/01 ENVIRONMENTA
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ENVIRONMENTAL CATEGORIES Disposal o
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immediate significant damage to the
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COLLOCATION - Alabama CATEGORY RATE
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Version 4Q01: 12/01/01 TABLE OF CON
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Version 3Q03: 11/05/2003 Attachment
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Version 3Q03: 11/05/2003 EXHIBIT 3
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EXHIBIT 3 Attachment 6 2.1.5 Billin
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Version: 4Q04 Standard ICA 12/09/04
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Version 4Q01: 12/01/01 Rights-of-Wa
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Version 2Q02: 05/31/02 PERFORMANCE
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Region Performance Metrics Introduc
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Region Performance Metrics OSS Admi
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Region Performance Metrics OSS OSS
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Region Performance Metrics OSS OSS
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Region Performance Metrics OSS Lega
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Region Performance Metrics Ordering
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Page 293 and 294: Region Performance Metrics Provisio
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Page 349 and 350: Region Performance Metrics Glossary
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