Bright House Networks Information Services ... - AT&T Clec Online

Version 4Q01 12/01/01
Attachment 1
Page 9
5.2 BHN or its End Users may not rearrange, move, disconnect, remove or attempt to
repair any facilities owned by AT&T except with the written consent of AT&T.
5.3 BHN accepts responsibility to notify AT&T of situations that arise that may result
in a service problem.
5.4 BHN will contact the appropriate repair centers in accordance with procedures
established by AT&T.
5.5 For all repair requests, BHN shall adhere to AT&T's prescreening guidelines prior
to referring the trouble to AT&T.
5.6 AT&T will bill BHN for handling troubles that are found not to be in AT&T's
network pursuant to its standard time and material charges. The standard time and
material charges will be no more than what AT&T charges to its retail customers
for the same services.
5.7 AT&T reserves the right to contact BHN’s End Users, if deemed necessary, for
maintenance purposes.
6. Establishment of Service
6.1 After receiving certification as a local exchange company from the appropriate
regulatory agency, BHN will provide the appropriate AT&T service center the
necessary documentation to enable AT&T to establish a master account for BHN’s
resold services. Such documentation shall include the Application for Master
Account, proof of authority to provide telecommunications services, an Operating
Company Number ("OCN") assigned by the National Exchange Carriers
Association ("NECA") and a tax exemption certificate, if applicable.
6.1.2 BHN shall provide to AT&T a blanket letter of authorization ("LOA") certifying
that BHN will have End User authorization prior to viewing the End User's
customer service record or switching the End User's service. AT&T will not
require End User confirmation prior to establishing service for BHN’s End User
customer. BHN must, however, be able to demonstrate End User authorization
upon request.
6.1.3 AT&T will accept a request directly from the End User for conversion of the End
User's service from BHN to AT&T or will accept a request from another CLEC
for conversion of the End User's service from BHN to such other CLEC. Upon
completion of the conversion AT&T will notify BHN that such conversion has
been completed.
7. Discontinuance of Service
7.1 The procedures for discontinuing service to an End User are as follows:
CCCS 34 of 369