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Region Performance Metrics M&R SQM Disaggregation - Analog/Benchmark SQM Level of Disaggregation SQM Analog/Benchmark Resale Residence Retail Residence Resale Business Retail Business Resale Design Retail Design Resale PBX Retail PBX Resale Centrex Retail Centrex Resale ISDN Retail ISDN LNP (Standalone) (Not Available in Maintenance) Not Applicable 2W Analog Loop Design Retail Residence & Business Dispatch 2W Analog Loop Non - Design Retail Residence & Business (POTS) (Exclusion of Switch-Based Feature Troubles) UNE Loop + Port Combinations Retail Residence & Business UNE Switch Ports Retail Residence and Business (POTS) UNE Combo Other Retail Residence, Business & Design Dispatch UNE xDSL (HDSL, ADSL and UCL) ADSL Provided to Retail UNE ISDN Retail ISDN – BRI UNE Line Sharing ADSL Provided to Retail UNE Other Design Retail Design UNE Other Non - Design Retail Residence & Business Local Interconnection Trunks Parity with Retail Local Transport (Unbundled Interoffice Transport) Retail DS1/DS3 Interoffice SEEM Measure Yes SEEM Disaggregation - Analog/Benchmark SEEM Measure Tier I X Tier II X SEEM Disaggregation SEEM Analog/Benchmark Resale POTS Retail Residence and Business (POTS) Resale Design Retail Design UNE Loop + Port Combinations Retail Residence and Business UNE Loops Retail Residence and Business Dispatch UNE xDSL ADSL Provided to Retail UNE Line Sharing ADSL Provided to Retail Local Interconnection Trunks Parity with Retail Version 0.06 4-8 Issue Date: June 4, 2002 RGN-005-122101 CCCS 306 of 369
Region Performance Metrics M&R M&R-5: Out of Service (OOS) > 24 Hours Definition For Out of Service Troubles (no dial tone, cannot be called or cannot call out) the percentage of Total OOS Troubles cleared in excess of 24 hours. (All design services are considered to be out of service). Exclusions Trouble Reports canceled at the CLEC request AT&T Trouble Reports associated with administrative service Customer Provided Equipment (CPE) Troubles or CLEC Equipment Troubles Business Rules Customer Trouble reports that are out of service and cleared in excess of 24 hours. The clock begins when the trouble report is created in LMOS/WFA and the trouble is counted if the elapsed time exceeds 24 hours. Calculation Out of Service (OOS) > 24 hours = (a / b) X 100 a = Total Cleared Troubles OOS > 24 Hours b = Total OOS Troubles in Reporting Period Report Structure Dispatch/Non - Dispatch CLEC Specific AT&T Aggregate CLEC Aggregate Data Retained Relating to CLEC Experience Relating to AT&T Performance Report Month Total Tickets CLEC Company Name Ticket Submission Date & Time (TICKET_ID) Ticket Completion Date (CMPLTN_DT Percentage of Customer Troubles out of Service > 24 Hours (OOS>24_FLAG) Service type (CLASS_SVC_DESC) Disposition and Cause (CAUSE_CD & CAUSE-DESC) Geographic Scope Note: Code in parentheses is the corresponding header found in the raw data file. Report Month Total Tickets AT&T Company Code Ticket Submission Date Ticket Submission time Ticket Completion Date Ticket Completion Time Percent of Customer Troubles out of Service > 24 Hours Service type Disposition and Cause (Non-Design/Non-Special only) Trouble Code (Design and Trunking <strong>Services</strong>) Geographic Scope Version 0.06 4-9 Issue Date: June 4, 2002 RGN-005-122101 CCCS 307 of 369
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BELL BELLSOUTH BELL BELL BELL SOUTH
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General Terms and Conditions Versio
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Version May 27, 2002 AGREEMENT GENE
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Version May 27, 2002 Page 3 certifi
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Version May 27, 2002 Page 5 deliver
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Version May 27, 2002 interest, pena
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16. Waivers Version May 27, 2002 Pa
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31. Survival Version May 27, 2002 P
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CCCS 25 of 369
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Version 4Q01 12/01/01 Table of Cont
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3. General Provisions Version 4Q01
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Version 4Q01 12/01/01 Attachment 1
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8.4 Branding for Operator Call Proc
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9.2 AT&T will provide LIDB Storage
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Type of Service Version 4Q01 12/01/
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Attachment 1 Page 18 Exhibit B cont
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Attachment 1 Page 20 Exhibit B B. S
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Version 4Q01 12/01/01 - Operator Se
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Version 4Q01 12/01/01 Enhanced Opti
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Attachment 2 Network Elements and O
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ACCESS TO NETWORK ELEMENTS AND OTHE
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Attachment 2 Page 5 any dispute bet
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Attachment 2 Page 7 1.14 If BHN rep
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Attachment 2 Page 21 2.6.1.1 AT&T s
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3.0 Unbundled Network Element Combi
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Attachment 2 Page 27 4.2.6.3 Notwit
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Attachment 2 Page 31 The COCI must
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UNBUNDLED NETWORK ELEMENTS - Alabam
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Attachment 3 Page 16 LATA. ISP-boun
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Attachment 3 Page 20 7.5.7 Any clai
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Version 4Q01: 12/01/01 BST EO 1 - w
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Version 4Q01: 12/01/01 BST EO 2 - w
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Version 4Q01: 12/01/01 DEFINITIONS
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ATTACHMENT 3 PAGE 28 transmission p
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Attachment 4-Central Office Page 3
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12. Destruction of Collocation Spac
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Version 4Q01: 12/01/01 ENVIRONMENTA
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ENVIRONMENTAL CATEGORIES Disposal o
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immediate significant damage to the
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COLLOCATION - Alabama CATEGORY RATE
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Version 4Q01: 12/01/01 TABLE OF CON
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Version 3Q03: 11/05/2003 Attachment
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EXHIBIT 3 Attachment 6 2.1.5 Billin
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Version: 4Q04 Standard ICA 12/09/04
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Version 4Q01: 12/01/01 Rights-of-Wa
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Version 2Q02: 05/31/02 PERFORMANCE
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Region Performance Metrics Introduc
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Region Performance Metrics OSS Admi
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Region Performance Metrics OSS acce
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Region Performance Metrics OSS OSS
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Region Performance Metrics OSS OSS
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Region Performance Metrics OSS Lega
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Region Performance Metrics Glossary
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CONTENTS Version 4Q01: 12/01/01 Att
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3.1 SITE CONTROL Version 4Q01: 12/0
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Version 4Q01: 12/01/01 ATTACHMENT 1
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