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Region Performance Metrics Provisioning P-9: % Provisioning Troubles within 30 days of Service Order Completion Definition Percent Provisioning Troubles within 30 days of Service Order Completion measures the quality and accuracy of Service order activities. Exclusions Canceled Service Orders Order Activities of AT&T or the CLEC associated with internal or administrative use of local services (Record Orders, Listin g Orders, Test Orders, etc.) D & F orders Trouble reports caused and closed out to Customer Provided Equipment (CPE) Business Rules Measures the quality and accuracy of completed orders. The first trouble report from a service order after completion is counted in this measure. Subsequent trouble reports are measured in Repeat Report Rate. Reports are calculated searching in the prior report period for completed service orders and following 30 days after completion of the service order for a trouble report issue date. D & F orders are excluded as there is no subsequent activity following a disconnect. Note: Standalone LNP historical data is not available in the maintenance systems (LMOS or WFA). Calculation % Provisioning Troubles within 30 days of Service Order Activity = (a / b) X 100 a = Trouble reports on all completed orders 30 days following service order(s) completion b = All Service Orders completed in the previous report calendar month Report Structure CLEC Specific CLEC Aggregate AT&T Aggregate Reported in categories of = 10 line/circuits (except trunks) Dispatch / No Dispatch (except trunks) Data Retained Relating to CLEC Experience Relating to AT&T Performance Report Month CLEC Order Number and PON Order Submission Date (TICKET_ID) Order Submission Time (TICKET_ID) Status Type Status Notice Date Standard Order Activity Geographic Scope Note: Code in parentheses is the corresponding header found in the raw data file. Report Month AT&T Order Number Order Submission Date Order Submission Time Status Type Status Notice Date Standard Order Activity Geographic Scope Version 0.06 3-25 Issue Date: June 4, 2002 RGN-005-122101 CCCS 286 of 369
Region Performance Metrics Provisioning SQM Disaggregation - Analog/Benchmark SQM Level of Disaggregation SQM Analog/Benchmark Resale Residence Retail Residence Resale Business Retail Business Resale Design Retail Design Resale PBX Retail PBX Resale Centrex Retail Centrex Resale ISDN Retail ISDN 2W Analog Loop Design Retail Residence and Business Dispatch 2W Analog Loop Non-Design Retail Residence and Business - (POTS Excluding Switch- Based Orders) - Dispatch - Dispatch - Non-Dispatch (Dispatch In) - Non-Dispatch (Dispatch In) 2W Analog Loop With LNP Design Retail Residence and Business Dispatch 2W Analog Loop With LNP Non-Design Retail Residence and Business - (POTS Excluding Switch- Based Orders) - Dispatch - Dispatch - Non-Dispatch (Dispatch In) - Non-Dispatch (Dispatch In) 2W Analog Loop With INP Design Retail Residence and Business Dispatch 2W Analog Loop With INP Non-Design Retail Residence and Business (POTS - Excluding Switch- Based Orders) - Dispatch - Dispatch - Non-Dispatch (Dispatch In) - Non-Dispatch (Dispatch In) UNE Digital Loop < DS1 Retail Digital Loop < DS1 UNE Digital Loop >= DS1 Retail Digital Loop >= DS1 UNE xDSL (HDSL, ADSL and UCL) ADSL provided to Retail UNE ISDN Retail ISDN BRI UNE Line Sharing ADSL Provided to Retail INP (Standalone) Retail Residence and Business (POTS) LNP (Standalone) Retail Residence and Business (POTS) UNE Loop + Port Combinations Retail Residence and Business - Dispatch Out - Dispatch Out - Non-Dispatch - Non-Dispatch - Dispatch In - Dispatch In - Switch-Based - Switch-Based UNE Switch Ports Retail Residence and Business (POTS) UNE Combo Other Retail Residence, Business and Design Dispatch (Including Dispatch Out and Dispatch In) - Dispatch - Dispatch - Non-Dispatch (Dispatch In) - Non-Dispatch (Dispatch In) Local Transport (Unbundled Interoffice Transport) Retail DS1/DS3 Interoffice UNE Other Non-Design Retail Residence and Business UNE Other Design Retail Design Local Interconnection Trunks Parity with Retail SEEM Measure Yes SEEM Measure Tier I X Tier II X Version 0.06 3-26 Issue Date: June 4, 2002 RGN-005-122101 CCCS 287 of 369
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BELL BELLSOUTH BELL BELL BELL SOUTH
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General Terms and Conditions Versio
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Version May 27, 2002 AGREEMENT GENE
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Version May 27, 2002 Page 3 certifi
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16. Waivers Version May 27, 2002 Pa
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31. Survival Version May 27, 2002 P
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CCCS 25 of 369
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Version 4Q01 12/01/01 Table of Cont
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3. General Provisions Version 4Q01
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Version 4Q01 12/01/01 Attachment 1
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8.4 Branding for Operator Call Proc
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9.2 AT&T will provide LIDB Storage
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Type of Service Version 4Q01 12/01/
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Attachment 1 Page 18 Exhibit B cont
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Attachment 1 Page 20 Exhibit B B. S
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Version 4Q01 12/01/01 - Operator Se
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Version 4Q01 12/01/01 Enhanced Opti
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Attachment 2 Network Elements and O
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ACCESS TO NETWORK ELEMENTS AND OTHE
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Attachment 2 Page 5 any dispute bet
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Attachment 2 Page 7 1.14 If BHN rep
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3.0 Unbundled Network Element Combi
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Attachment 2 Page 27 4.2.6.3 Notwit
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Attachment 2 Page 31 The COCI must
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UNBUNDLED NETWORK ELEMENTS - Alabam
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Attachment 3 Page 16 LATA. ISP-boun
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Attachment 3 Page 20 7.5.7 Any clai
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Version 4Q01: 12/01/01 BST EO 1 - w
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Version 4Q01: 12/01/01 BST EO 2 - w
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Version 4Q01: 12/01/01 DEFINITIONS
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ATTACHMENT 3 PAGE 28 transmission p
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Version 4Q01: 12/01/01 ENVIRONMENTA
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ENVIRONMENTAL CATEGORIES Disposal o
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immediate significant damage to the
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COLLOCATION - Alabama CATEGORY RATE
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Version 4Q01: 12/01/01 TABLE OF CON
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Version 3Q03: 11/05/2003 Attachment
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Version 3Q03: 11/05/2003 EXHIBIT 3
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EXHIBIT 3 Attachment 6 2.1.5 Billin
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Version 3Q03: 11/05/2003 EXHIBIT 3
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Version: 4Q04 Standard ICA 12/09/04
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Version 4Q01: 12/01/01 Rights-of-Wa
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Version 2Q02: 05/31/02 PERFORMANCE
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Region Performance Metrics Introduc
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Region Performance Metrics OSS Admi
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Region Performance Metrics OSS acce
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Region Performance Metrics OSS OSS
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Region Performance Metrics OSS OSS
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Region Performance Metrics OSS Lega
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Region Performance Metrics Ordering
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Region Performance Metrics TGP Calc
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Region Performance Metrics Change M
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Region Performance Metrics BFR BFR-
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Region Performance Metrics Glossary
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CONTENTS Version 4Q01: 12/01/01 Att
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3.1 SITE CONTROL Version 4Q01: 12/0
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