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Region Performance Metrics Provisioning P-3: Percent Missed Installation Appointments Definition “Percent missed installation appointments” monitors the reliability of AT&T commitments with respect to committed due dates to assure that the CLEC can reliably quote expected due dates to their retail customer as compared to AT&T. This measure is the percentage of total orders processed for which AT&T is unable to complete the service orders on the committed due dates and reported for Total misses and End User Misses. Exclusions Canceled Service Orders Order Activities of AT&T or the CLEC associated with internal or administrative use of local services (Record Orders, Listin g Orders Test Orders, etc.) Disconnect (D) & From (F) orders End User Misses on Local Interconnection Trunks Business Rules Percent Missed Installation Appointments (PMI) is the percentage of orders with completion dates in the reporting period that are past the original committed due date. Missed Appointments caused by end-user reasons will be included and reported separately. The first commitment date on the service order that is a missed appointment is the missed appointment code used for calculation whether it is a AT&T missed appointment or an End User missed appointment. The “due date” is any time on the confirmed due date. Which means there cannot be a cutoff time for commitments, as certain types of orders are requested to be worked after standard business hours. Also, during Daylight Savings Time, field technicians are scheduled until 9PM in some areas and the customer is offered a greater range of intervals from which to select. Calculation Percent Missed Installation Appointments = (a / b) X 100 a = Number of Orders with Completion date in Reporting Period past the Original Committed Due Date b = Number of Orders Completed in Reporting Period Report Structure CLEC Specific CLEC Aggregate AT&T Aggregate Report in Categories of = 10 lines/circuits (except trunks) Dispatch/No Dispatch Report Explanation: The difference between End User MA and Total MA is the result of AT&T caused misses. Here, Total MA is the total percent of orders missed either by AT&T or CLEC end user. The End User MA represents the percentage of orders missed by the CLEC or their end user. Data Retained Relating to CLEC Experience Relating to AT&T Performance Report Month CLEC Order Number and PON (PON) Committed Due Date (DD) Completion Date (CMPLTN DD) Status Type Status Notice Date Standard Order Activity Geographic Scope Note: Code in parentheses is the corresponding header found in the raw data file. Report Month AT&T Order Number Committed Due Date (DD) Completion Date (CMPLTN DD) Status Type Status Notice Date Standard Order Activity Geographic Scope Version 0.06 3-5 Issue Date: June 4, 2002 RGN-005-122101 CCCS 266 of 369
Region Performance Metrics Provisioning SQM Disaggregation - Analog/Benchmark SQM LEVEL of Disaggregation SQM Analog/Benchmark Resale Residence Retail Residence Resale Business Retail Business Resale Design Retail Design Resale PBX Retail PBX Resale Centrex Retail Centrex Resale ISDN Retail ISDN LNP (Standalone) Retail Residence and Business (POTS) INP (Standalone) Retail Residence and Business (POTS) 2W Analog Loop Design Retail Residence and Business Dispatch 2W Analog Loop Non-Design Retail Residence and Business - (POTS Excluding Switch-Based Orders) - Dispatch - Dispatch - Non-Dispatch (Dispatch In) - Non-Dispatch (Dispatch In) 2W Analog Loop With LNP Design Retail Residence and Business Dispatch 2W Analog Loop With LNP Non-Design Retail Residence and Business - (POTS Excluding Switch-Based Orders) - Dispatch - Dispatch - Non-Dispatch (Dispatch In) - Non-Dispatch (Dispatch In) 2W Analog Loop With INP Design Retail Residence and Business Dispatch 2W Analog Loop With INP Non-Design Retail Residence and Business (POTS Excluding Switch- Based Orders) - Dispatch - Dispatch - Non-Dispatch (Dispatch In) - Non-Dispatch (Dispatch In) UNE Digital Loop < DS1 Retail Digital Loop < DS1 UNE Digital Loop >= DS1 Retail Digital Loop >= DS1 UNE Loop + Port Combinations Retail Residence and Business - Dispatch Out - Dispatch Out - Non-Dispatch - Non-Dispatch - Dispatch In - Dispatch In - Switch-Based - Switch-Based UNE Switch Ports Retail Residence and Business (POTS) UNE Combo Other Retail Residence, Business and Design Dispatch (Including Dispatch Out and Dispatch In) - Dispatch - Dispatch - Non-Dispatch (Dispatch In) - Non-Dispatch (Dispatch In) UNE xDSL (HDSL, ADSL and UCL) ADSL Provided to Retail UNE ISDN Retail ISDN - BRI UNE Line Sharing ADSL Provided to Retail UNE Other Design Retail Design UNE Other Non - Design Retail Residence and Business Local Transport (Unbundled Interoffice Transport) Retail DS1/DS3 Interoffice Local Interconnection Trunks Parity with Retail SEEM Measure Yes SEEM Measure Tier I X Tier II X Version 0.06 3-6 Issue Date: June 4, 2002 RGN-005-122101 CCCS 267 of 369
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BELL BELLSOUTH BELL BELL BELL SOUTH
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General Terms and Conditions Versio
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Version May 27, 2002 AGREEMENT GENE
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CCCS 25 of 369
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8.4 Branding for Operator Call Proc
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9.2 AT&T will provide LIDB Storage
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Type of Service Version 4Q01 12/01/
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Region Performance Metrics TGP Aggr
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Region Performance Metrics BFR BFR-
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3.1 SITE CONTROL Version 4Q01: 12/0
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