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Region Performance Metrics Ordering O-14: LNP-Reject Interval Distribution & Average Reject Interval Definition Reject Interval is the average reject time from receipt of an LSR to the distribution of a Reject. An LSR is considered valid when it is electronically submitted by the CLEC and passes LNP Gateway edit checks to insure the data received is correctly formatted and complete. Exclusions Service Requests canceled by the CLEC Designated Holidays are excluded from the interval calculation LSRs which are identified and classified as “Projects” The following hours for Partially mechanized and Non-mechanized LSRs are excluded from the interval calculation: Residence Resale Group – Monday through Saturday 7:00PM until 7:00AM From 7:00 PM Saturday until 7:00 AM Monday Business Resale, Complex, UNE Groups – Monday through Friday 6:00PM until 8:00AM From 6:00 PM Friday until 8:00 AM Monday. The hours excluded will be altered to reflect changes in the Center operating hours. The LCSC will accept faxed LSRs only during posted hours of operation. The interval will be the amount of time accrued from receipt of the LSR until normal closing of the center if an LSR is worked using overtime hours. In the case of a Partially Mechanized LSR received and worked after normal business hours, the interval will be set at one (1) minute. Scheduled OSS Maintenance Business Rules The Reject interval is determined for each rejected LSR processed during the reporting period. The Reject interval is the elapsed time from when AT&T receives LSR until that LSR is rejected back to the CLEC. Elapsed time for each LSR is accumulated for each reporting dimension. The accumulated time for each reporting dimension is then divided by the associated total number of rejected LSRs to produce the reject interval distribution. An LSR is considered “rejected” when it is submitted electronically but does not pass edit checks in the ordering systems (EDI, TAG, LNP Gateway, LAUTO) and is returned to the CLEC without manual intervention. Fully Mechanized: There are two types of “Rejects” in the Fully Mechanized category: A Fatal Reject occurs when a CLEC attempts to electronically submit an LSR but required fields are not populated correctly and the request is returned to the CLEC. An Auto Clarification is a valid LSR which is electronically submitted (via EDI or TAG), but is rejected from LAUTO because it does not pass further edit checks for order accuracy. Auto Clarifications are returned without manual intervention. Partially Mechanized: A valid LSR which electronically submitted (via EDI or TAG), but cannot be processed electronically due to a CLEC error and “falls out” for manual handling. It is then put into “clarification”, and sent back to the CLEC. Total Mechanized: Combination of Fully Mechanized and Partially Mechanized rejects. Non-Mechanized: A valid LSR which is faxed or mailed to the AT&T LCSC. Calculation Reject Interval = (a - b) a = Date & Time of Service Request Rejection b = Date & Time of Service Request Receipt Average Reject Interval = (c / d) c = Sum of all Reject Intervals d = Total Number of Service Requests Rejected in Reporting Period Reject Interval Distribution = (e / f) X 100 e = Service Requests Rejected in reported interval f = Total Number of Service Requests Rejected in Reporting Period Version 0.06 2-29 Issue Date: June 4, 2002 RGN-005-122101 CCCS 256 of 369
Region Performance Metrics Ordering Report Structure Fully Mechanized, Partially Mechanized, Total Mechanized, Non-Mechanized CLEC Specific CLEC Aggregate State, Region Fully Mechanized: 0 - 4 - 8 - 12 -
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BELL BELLSOUTH BELL BELL BELL SOUTH
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General Terms and Conditions Versio
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Version May 27, 2002 AGREEMENT GENE
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8.4 Branding for Operator Call Proc
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Type of Service Version 4Q01 12/01/
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Region Performance Metrics M&R M&R-
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Region Performance Metrics Billing
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Region Performance Metrics OSDA DA-
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Region Performance Metrics DUI Sect
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Region Performance Metrics E911 Sec
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Region Performance Metrics TGP Aggr
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Region Performance Metrics TGP Calc
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Region Performance Metrics BFR BFR-
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Region Performance Metrics Glossary
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CONTENTS Version 4Q01: 12/01/01 Att
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