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Region Performance Metrics OSS OSS-3: Interface Availability (Maintenance & Repair) Definition Percent of time applications are functionally available as compared to scheduled availability. Calculations are based upon availability of applications and interfacing applications utilized by CLECs for maintenance and repair. “Functional Availability” is defined as the number of hours in the reporting period that the applications/interfaces are available to users. “Scheduled Availability” is defined as the number of hours in the reporting period that the applications/interfaces are scheduled to be available. Scheduled availability is posted on the Interconnection web site: (www.interconnection.bellsouth.com/oss/oss_hour.html) Exclusions CLEC-impacting troubles caused by factors outside of AT&T's purview, e.g., troubles in customer equipment, troubles in netwo rks owned by telecommunications companies other than AT&T, etc. Degraded service, e.g., slow response time, loss of non-critical functionality, etc. Business Rules This measurement captures the functional availability of applications/interfaces as a percentage of scheduled availability for the same systems. Only full outages are included in the calculations for this measure. Full outages are defined as occurrences of either of the following: Application/interfacing application is down or totally inoperative. Application is totally inoperative for customers attempting to access or use the application. This includes transport outage s when they may be directly associated with a specific application. Comparison to an internal benchmark provides a vehicle for determining whether or not CLECs and retail BST entities are given comparable opportunities for use of maintenance and repair systems. Calculation OSS Interface Availability (a / b) X 100 a = Functional Availability b = Scheduled Availability Report Structure Not CLEC Specific Not Product/Service Specific Regional Level Data Retained Relating to CLEC Experience Relating to AT&T Performance Availability of CLEC TAFI Availability of LMOS HOST, MARCH, SOCS, CRIS, PREDICTOR, LNP and OSPCM ECTA SQM Disaggregation - Analog/Benchmark Availability of AT&T TAFI Availability of LMOS HOST, MARCH, SOCS, CRIS, PREDICTOR, LNP and OSPCM SQM Level of Disaggregation SQM Analog/Benchmark Regional Level >= 99.5% Version 0.06 1-7 Issue Date: June 4, 2002 RGN-005-122101 CCCS 220 of 369
Region Performance Metrics OSS OSS Interface Availability (M&R) SEEM Measure OSS Interface % Availability BST TAFI x CLEC TAFI x CLEC ECTA x AT&T & CLEC x CRIS x LMOS HOST x LNP x MARCH x OSPCM x PREDICTOR x SOCS x Yes SEEM Disaggregation - Analog/Benchmark SEEM Measure Tier I Tier II X SEEM Disaggregation SEEM Analog/Benchmark Regional Level >= 99.5% OSS Interface Availability (M&R) OSS Interface % Availability CLEC TAFI x CLEC ECTA x Version 0.06 1-8 Issue Date: June 4, 2002 RGN-005-122101 CCCS 221 of 369
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BELL BELLSOUTH BELL BELL BELL SOUTH
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General Terms and Conditions Versio
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