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Region Performance Metrics OSS OSS-2: Interface Availability (Pre-Ordering/Ordering) Definition Percent of time applications are functionally available as compared to scheduled availability. Calculations are based upon availability of applications and interfacing applications utilized by CLECs for pre-ordering and ordering. “Functional Availability” is defined as the number of hours in the reporting period that the applications/interfaces are available to users. “Scheduled Availability” is defined as the number of hours in the reporting period that the applications/interfaces are scheduled to be available. Scheduled availability is posted on the Interconnection web site: (www.interconnection.bellsouth.com/oss/oss_hour.html) Exclusions CLEC-impacting troubles caused by factors outside of AT&T's purview, e.g., troubles in customer equipment, troubles in netwo rks owned by telecommunications companies other than AT&T, etc. Degraded service, e.g., slow response time, loss of non-critical functionality, etc. Business Rules This measurement captures the functional availability of applications/interfaces as a percentage of scheduled availability for the same systems. Only full outages are included in the calculations for this measure. Full outages are defined as occurrences of either of the following: Application/interfacing application is down or totally inoperative. Application is totally inoperative for customers attempting to access or use the application. This includes transport outage s when they may be directly associated with a specific application. Comparison to an internal benchmark provides a vehicle for determining whether or not CLECs and retail BST entities are given comparable opportunities for use of pre-ordering and ordering systems. Calculation Interface Availability (Pre-Ordering/Ordering) = (a / b) X 100 a = Functional Availability b = Scheduled Availability Report Structure Not CLEC Specific Not Product/Service Specific Regional Level Data Retained Relating to CLEC Experience Relating to AT&T Performance Report Month Legacy Contract Type (per reporting dimension) Regional Scope Hours of Downtime SQM Disaggregation - Analog/Benchmark Report Month Legacy Contract Type (per reporting dimension) Regional Scope Hours of Downtime SQM Level of Disaggregation SQM Analog/Benchmark Regional Level >= 99.5% Version 0.06 1-5 Issue Date: June 4, 2002 RGN-005-122101 CCCS 218 of 369
Region Performance Metrics OSS OSS Interface Availability Application Applicable to % Availability EDI CLEC x TAG CLEC x LENS CLEC x LEO CLEC x LESOG CLEC x LNP Gateway CLEC x COG CLEC Under Development SOG CLEC Under Development DOM CLEC Under Development DOE CLEC/AT&T x SONGS CLEC/AT&T x ATLAS/COFFI CLEC/AT&T x BOCRIS CLEC/AT&T x DSAP CLEC/AT&T x RSAG CLEC/AT&T x SOCS CLEC/AT&T x CRIS CLEC/AT&T x SEEM Measure Yes SEEM Disaggregation - Analog/Benchmark SEEM Measure Tier I Tier II X SEEM Disaggregation SEEM Analog/Benchmark Regional Level >= 99.5% SEEM OSS Interface Availability Application Applicable to % Availability EDI CLEC x HAL CLEC x LENS CLEC x LEO Mainframe CLEC x LESOG CLEC x PSIMS CLEC x TAG CLEC x Version 0.06 1-6 Issue Date: June 4, 2002 RGN-005-122101 CCCS 219 of 369
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