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Region Performance Metrics Introduction Report Delivery Methods CLEC SQM and SEEM reports will be considered delivered when posted to the web site. Commissions will be given access to the web site. In addition, a copy of the Monthly State Summary reports will be filed with the appropriate Commissions as soon as possible after the last day of each month. Document Number: RGN-V005-122101 Version 0.06 v Issue Date: June 4, 2002 CCCS 210 of 369
Region Performance Metrics Introduction Contents Section 1: Operations Support Systems (OSS)................................................................................1-1 OSS-1: Average Response Time and Response Interval (Pre-Ordering/ Ordering) .......................1-1 OSS-2: Interface Availability (Pre-Ordering/Ordering) ................................................................1-5 OSS-3: Interface Availability (Maintenance & Repair) ................................................................1-7 OSS-4: Response Interval (Maintenance & Repair)......................................................................1-9 PO-1: Loop Makeup - Response Time – Manual........................................................................1-11 PO-2: Loop Make Up - Response Time - Electronic ..................................................................1-13 Section 2: Ordering ..........................................................................................................................2-1 O-1: Acknowledgement Message Timeliness...............................................................................2-1 O-2: Acknowledgement Message Completeness ..........................................................................2-3 O-3: Percent Flow-Through Service Requests (Summary) ...........................................................2-4 O-4: Percent Flow-Through Service Requests (Detail).................................................................2-6 O-5: Flow-Through Error Analysis ..............................................................................................2-9 O-6: CLEC LSR <strong>Information</strong>.....................................................................................................2-10 LSR Flow Through Matrix.........................................................................................................2-11 O-7: Percent Rejected Service Requests.....................................................................................2-14 O-8: Reject Interval ...................................................................................................................2-16 O-9: Firm Order Confirmation Timeliness .................................................................................2-19 O-10: Service Inquiry with LSR Firm Order Confirmation (FOC) Response Time Manual........2-22 O-11: Firm Order Confirmation and Reject Response Completeness .........................................2-24 O-12: Speed of Answer in Ordering Center................................................................................2-26 O-13: LNP-Percent Rejected Service Requests ..........................................................................2-27 O-14: LNP-Reject Interval Distribution & Average Reject Interval............................................2-29 O-15: LNP-Firm Order Confirmation Timeliness Interval Distribution & Firm Order Confirmation Average Interval....................................................................................................................2-32 Section 3: Provisioning.....................................................................................................................3-1 P-1: Mean Held Order Interval & Distribution Intervals...............................................................3-1 P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices .............3-3 P-3: Percent Missed Installation Appointments............................................................................3-5 P-4: Average Completion Interval (OCI) & Order Completion Interval Distribution....................3-8 P-5: Average Completion Notice Interval ..................................................................................3-11 P-6: % Completions/Attempts without Notice or < 24 hours Notice ...........................................3-13 P-7: Coordinated Customer Conversions Interval.......................................................................3-15 P-7A: Coordinated Customer Conversions – Hot Cut Timeliness% Within Interval and Average Interval..................................................................................................................................3-17 P-7B: Coordinated Customer Conversions – Average Recovery Time .......................................3-19 P-7C: Hot Cut Conversions - % Provisioning Troubles Received Within 7 days of a completed Service Order........................................................................................................................3-21 P-8: Cooperative Acceptance Testing - % of xDSL Loops Tested..............................................3-23 P-9: % Provisioning Troubles within 30 days of Service Order Completion...............................3-25 P-10: Total Service Order Cycle Time (TSOCT)........................................................................3-28 P-11: Service Order Accuracy....................................................................................................3-30 P-12: LNP-Percent Missed Installation Appointments................................................................3-32 P-13: LNP-Average Disconnect Timeliness Interval & Disconnect Timeliness Interval Distribution Version 0.06 vi Issue Date: June 4, 2002 CCCS 211 of 369
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