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Version: 4Q04 Standard ICA
12/09/04
the individual(s) listed in the Notices provision of the General Terms and
Conditions of this Agreement.
2. BILLING DISPUTES
Attachment 7
Page 10
2.1 The Parties shall electronically submit all billing disputes to each other utilizing
email or other electronic method upon agreement. The Parties will utilize AT&T’s
RF-1461 form or another format mutually agreed upon. In the event of a billing
dispute, the Parties will endeavor to resolve the dispute within sixty (60) days of
the notification date. Within ten (10) business days of the billing Party’s denial, or
partial denial, of the billing dispute, if the billed Party is not satisfied with billing
Party’s resolution of the billing dispute or if no response to the billing dispute has
been received by the billed Party by such sixtieth (60 th) day, the billed Party will
pursue the escalation process as outlined in Section 2.1.1.
2.1.1 If no dispute resolution has been received within sixty (60) days of the dispute
notification date, the billed Party will contact the billing Party’s designated first
level of escalation. That first level of escalation will commit to resolve the dispute
within an interval that is mutually agreed upon.
2.1.1.1 If the billed Party receives a dispute resolution, but is not satisfied with the billing
Party’s dispute resolution, the billed Party will initially contact the billing Party’s
representative who prepared the dispute response. After review of the dispute
with that representative, if COMCAST is the billed Party and elects to pursue the
dispute, they must utilize the Billing Dispute Escalation Matrix, set forth on
AT&T’s Interconnection Services Web site. If AT&T is the billed Party and elects
to pursue the Dispute, they must utilize a Billing Dispute Escalation Matrix to be
provided electronically to AT&T by COMCAST. The billed Party will escalate
disputes within ten (10) days of denial or partial denial by the billing Party.
2.1.1.2 At each level of escalation, the Billing Party’s designated escalation contact will
commit to respond to the billed Party’s escalation within an interval that is
mutually agreeable. If that commitment is not met, or if the response from that
level of escalation does not satisfy the billed Party, if the billed Party elects to
pursue the dispute, they must immediately escalate to the billing Party’s next
highest level of escalation. If the billed Party does not elect to pursue the dispute
by utilizing the escalation process, the billing Party’s resolution will be considered
as accepted by the billed Party and the dispute will be closed.
2.1.1.3 If after escalation, the Parties are unable to reach resolution, then the aggrieved
Party, if it elects to pursue the dispute shall pursue dispute resolution in
accordance with the General Terms and Conditions of this Agreement.
2.2 For purposes of this Section 2, a billing dispute means a reported dispute
submitted pursuant to Section 2.1 of a specific amount of money actually billed by
either Party. The billing dispute must be clearly explained by the disputing Party
CCCS 199 of 369