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EXHIBIT 3 Attachment 6 3.2.2 AT&T shall return a Firm Order Confirmation (FOC) and Local Service Request (LSR) rejection/clarification within the intervals in accordance with the Service Quality Measurement (SQM) set forth in Attachment 9 of this Agreement. Version 3Q03: 11/05/2003 Page 6 3.2.3 BHN shall return a FOC to AT&T within thirty-six (36) hours after BHN’s receipt from AT&T of a valid LSR. 3.2.4 BHN shall provide a Reject Response to AT&T within twenty-four (24) hours after AT&T’s submission of an LSR which is incomplete or incorrectly formatted. 3.3 Use of Facilities. When a customer of BHN elects to discontinue service and to transfer service to another local exchange carrier, including AT&T, AT&T shall have the right to reuse the facilities provided to BHN by AT&T. In addition, where AT&T provides local switching, AT&T may disconnect and reuse facilities when the facility is in a denied state and AT&T has received a request to establish new service or transfer of service from a customer or a customer’s CLEC at the same address served by the denied facility. AT&T will notify BHN that such a request has been processed after the disconnect order has been completed. 3.4 Contact Numbers. The Parties agree to provide one another with toll-free nationwide (50 states) contact numbers for the purpose of ordering, provisioning and maintenance of services. 3.5 Subscription Functions. In cases where AT&T performs subscription functions for an interexchange carrier (IXC) (i.e. PIC and LPIC changes via Customer Account Record Exchange (CARE)), AT&T will in all possible instances provide the affected IXCs with the Operating Company Number (OCN) of the local provider for the purpose of obtaining End User billing account and other End User information required under subscription requirements. 3.5.1 When BHN’s End User, served by resale or loop and port combinations, changes its PIC or LPIC, and per AT&T’s FCC or state tariff the interexchange carrier elects to charge the End User the PIC or LPIC change charge, AT&T will bill the PIC or LPIC change charge to BHN, which has the billing relationship with that End User, and BHN may pass such charge to the End User. 3.6 Cancellation Charges. If BHN cancels a request for network elements or resold services, any costs incurred by AT&T in conjunction with the provisioning of that request will be recovered in accordance with AT&T’s Private Line Tariff or AT&T’s FCC No. 1 Tariff, Section 5.4, as applicable. Notwithstanding the foregoing, if BHN places an LSR based upon AT&T's loop makeup information, and such information is inaccurate resulting in the inability of AT&T to provision the network elements requested and another spare compatible facility cannot be found with the transmission characteristics of the network elements originally requested, cancellation charges described in this Section shall not apply. Where BHN places a single LSR for multiple network elements or services based upon loop makeup information, and information as to some, but not all, of the network CCCS 188 of 369
Version 3Q03: 11/05/2003 EXHIBIT 3 Attachment 6 Page 7 elements or services is inaccurate, if AT&T cannot provision the network elements or services that were the subject of the inaccurate loop makeup information, BHN may cancel its request for those network elements or services without incurring cancellation charges as described in this Section. In such instance, should BHN elect to cancel the entire LSR, cancellation charges as described in this Section shall apply to those elements and services that were not the subject of inaccurate loop makeup. 3.7 Service Date Advancement Charges (a.k.a. Expedites). For Service Date Advancement requests by BHN, Service Date Advancement charges will apply for intervals less than the standard interval as outlined in the AT&T Product and <strong>Services</strong> Interval Guide. The charges as outlined in AT&T’s FCC No. 1 Tariff, Section 5, will apply as applicable. CCCS 189 of 369
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General Terms and Conditions Versio
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8.4 Branding for Operator Call Proc
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Type of Service Version 4Q01 12/01/
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Version 4Q01: 12/01/01 ATTACHMENT 1
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