Bright House Networks Information Services ... - AT&T Clec Online

EXHIBIT 3
Attachment 6
2.1.5 Billing. AT&T will provide BHN nondiscriminatory access to billing information
as specified in Attachment 7 to this Agreement.
Version 3Q03: 11/05/2003
Page 5
2.2 Change Management. AT&T and BHN agree that the collaborative change
management process known as the Change Control Process (CCP) will be used to
manage changes to existing AT&T interfaces, introduction of new AT&T
interfaces and retirement of AT&T interfaces. AT&T and BHN agree to comply
with the provisions of the documented Change Control Process as may be
amended from time to time and incorporated herein by reference. The change
management process will cover changes to AT&T’s electronic interfaces, AT&T’s
testing environment, associated manual process improvements, and relevant
documentation. The process will define a procedure for resolution of change
management disputes. Documentation of the CCP as well as related information
and processes will be clearly organized and readily accessible to BHN at AT&T’s
interconnection website.
2.3 Rates. Charges for use of OSS shall be as set forth in this Agreement.
3. MISCELLANEOUS
3.1 Pending Orders. Orders placed in the hold or pending status by BHN will be held
for a maximum of thirty (30) days from the date the order is placed on hold. After
such time, BHN shall be required to submit a new service request. Incorrect or
invalid requests returned to BHN for correction or clarification will be held for
thirty (30) days. If BHN does not return a corrected request within thirty (30)
days, AT&T will cancel the request.
3.2 Single Point of Contact. BHN will be the single point of contact with AT&T for
ordering activity for network elements and other services used by BHN to provide
services to its End Users, except that AT&T may accept a request directly from
another CLEC, or AT&T, acting with authorization of the affected End User.
BHN and AT&T shall each execute a blanket letter of authorization with respect
to customer requests so that prior proof of end-user authorization will not be
necessary with every request (except in the case of a local service freeze). The
Parties shall each be entitled to adopt their own internal processes for verification
of customer authorization for requests, provided, however, that such processes
shall comply with applicable state and federal law and industry and regulatory
guidelines. Pursuant to a request from another carrier, AT&T may disconnect any
network element being used by BHN to provide service to that End User and may
reuse such network elements or facilities to enable such other carrier to provide
service to the End User. AT&T will notify BHN that such a request has been
processed but will not be required to notify BHN in advance of such processing.
3.2.1 Neither AT&T nor BHN shall prevent or delay an end-user from migrating to
another carrier because of unpaid bills, denied service, or contract terms.
CCCS 187 of 369