Access One Communications, Inc.

Version: 4Q04 Resale Agreement
12/14/04
Resale Agreement
Attachment 2
Page 5
2.3.1.2 BellSouth will bill the electronic or manual service order charge, as applicable, for
an LSR, regardless of whether that LSR is later supplemented, clarified or
cancelled.
2.3.1.3 Notwithstanding the foregoing, BellSouth will not bill an additional electronic or
manual service order charge for supplements to any LSR submitted to clarify,
correct, change or cancel a previously submitted LSR.
2.4 Provisioning. BellSouth shall provision services during its regular working hours.
To the extent Access One requests provisioning of service to be performed outside
BellSouth’s regular working hours, or the work so requested requires BellSouth’s
technicians or project managers to work outside of regular working hours,
overtime charges set forth in BellSouth’s State E Tariff, Section 13.2, shall apply.
Notwithstanding the foregoing, if such work is performed outside of regular
working hours by a BellSouth technician or project manager during his or her
scheduled shift and BellSouth does not incur any overtime charges in performing
the work on behalf of Access One, BellSouth will not assess Access One additional
charges beyond the rates and charges specified in this Agreement.
2.4.1 In the event BellSouth must dispatch to the End User’s location more than once
due to incorrect or incomplete information provided by Access One (e.g.,
incomplete address, incorrect contact name/number, etc.), BellSouth will bill
Access One for each additional dispatch required to provision the circuit due to the
incorrect/incomplete information provided. BellSouth will assess the applicable
Maintenance of Service rates from BellSouth’s FCC No. 1 Tariff, Section 13.3.1
(E).
2.4.2 Cancellation Charges. If Access One cancels an LSR for resold services, any costs
incurred by BellSouth in conjunction with the provisioning of that request will be
recovered in accordance with BellSouth’s Private Line Tariff or BellSouth’s FCC
No. 1 Tariff, Section 5.4.
2.5 Maintenance and Repair. BellSouth will make available to Access One electronic
interfaces for the purpose of reporting and monitoring service troubles.
Specifications for access and use of BellSouth’s maintenance and repair electronic
interfaces are set forth at BellSouth’s Interconnection Web site and are
incorporated herein by reference. The process by which BellSouth and Access
One will manage these electronic interfaces to include the development and
introduction of new interfaces will be governed by the change management process
as described below. Requests for trouble repair are billed in accordance with the
provisions of this Agreement. BellSouth and Access One agree to adhere to
BellSouth’s Operational Understanding, as amended from time to time during this
Agreement and as incorporated herein by reference. The Operational
Understanding may be accessed via BellSouth’s Interconnection Web site.
CCCS 54 of 85