AT&T Wholesale Agreement - AT&T Clec Online

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12.0 Dispute Resolution
General Terms and Conditions/AT&T LOUISIANA
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Cricket Communications, Inc.
Version: 2Q09 – Two-Way CMRS ICA - Wireless – 05/05/09
Agreement and will not include any portion of any billing period that began prior to the
Effective Date of this Agreement. Nothing herein shall prohibit either Party from rendering bills
or collecting for any Interconnection products and/or services or making Claims for credit more
than twelve (12) months after the Interconnection products and/or services was provided when
the ability or right to charge or the proper charge for the Interconnection products and/or
services was the subject of an arbitration or other Commission action, including any appeal of
such action. In such cases, the time period for back-billing or credits shall be the longer of (a)
the period specified by the Commission in the final order allowing or approving such change or
(b) twelve (12) months from the date of the final order allowing or approving such charge
11.10.1.2 Back-billing and credit Claims, as limited above, will apply to all Interconnection products
and/or services purchased under this Agreement, and all other charges rendered by the billed
Party under this Agreement.
12.0.1 Notwithstanding any other provision of this Agreement, any and all disputes between the Parties arising out
of or relating to this Agreement shall be subject to the dispute resolution procedures of this Section 12.
12.1 Finality of Disputes:
12.1.1 Except as otherwise specifically provided for in this Agreement, no Claim may be brought for any dispute
arising from this Agreement more than twenty-four (24) months from the date the occurrence which gives
rise to the dispute is discovered or reasonably should have been discovered with the exercise of due care
and attention.
12.1.2 Notwithstanding anything contained in this Agreement to the contrary, a Party shall be entitled to dispute
only those charges which appeared on a bill dated within the twelve (12) months immediately preceding the
date on which the Billing Party received notice of such Disputed Amounts.
12.2 Alternative to Litigation:
12.2.1 The Parties desire to resolve disputes arising out of this Agreement without litigation. Accordingly, the
Parties agree to use the following dispute resolution procedures with respect to any controversy or Claim
arising out of or relating to this Agreement or its breach.
12.3 Commencing Dispute Resolution:
12.3.1 Dispute resolution shall commence upon one Party’s receipt of written notice of a controversy or Claim
arising out of or relating to this Agreement or its breach. No Party may pursue any Claim unless such
written notice has first been given to the other Party. There are three (3) separate dispute resolution
methods:
12.3.1.1 Service Center dispute resolution
12.3.1.2 Informal dispute resolution; and
12.3.1.3 Formal dispute resolution, each of which is described below.
12.4 Service Center dispute resolution - the following dispute resolution procedures will apply with respect to any billing
dispute arising out of or relating to the Agreement. Written notice sent to AT&T LOUISIANA for Disputed Amounts
must be made on the “Billing Claims Dispute Form.”
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12.4.1 If the written notice given pursuant to this Section 12.3 above discloses that the dispute relates to billing,
then the procedures set forth in Section 11.4 shall be used.
12.4.2 For a dispute submitted by the WSP, the dispute shall first be processed by the appropriate service center
for resolution.
12.4.3 In order to resolve a billing dispute, the Disputing Party shall furnish the other Party written notice of
12.4.3.1 the date of the bill in question,