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APPENDIX TO ATTACHMENT 17 PERFORMANCE MEASURES BUSINESS RULES/SOUTHWESTERN BELL TELEPHONE, L.P. SBC TEXAS/CLEC JOINT PETITIONERS PAGE 42 OF 59 082505 POTS and UNE-Ps The clock starts on the date and time SBC receives a trouble report. The clock stops on the date and time that SBC personnel clear the repair activity and complete the trouble report. Specials The start time is when the customer report is received and the stop time is when the report is closed. Specials are selected based on a specific service code off of the circuit ID. UNEs/EELS The start time is when the report is received. The stop time is when the report is cleared in the appropriate system. Interconnection Trunks The data is reported at a circuit level. Interconnection Trunks are selected based on the circuit being identified as a message type circuit. Start time is when the CLEC reports trouble and stop time is when SBC notifies the CLEC of service restoral. Calculation: Report Structure: Σ[(Date and time SBC clears ticket with the CLEC) - (Date and time ticket or trouble report is received)] ÷ Total network customer trouble reports Total trunk outage duration ÷ total trunk trouble reports 1. POTS - Affecting Service - Out of Service - Dispatch - No Dispatch - Residence - Business 2. UNE-P - Affecting Service - Out of Service - Dispatch - No Dispatch - Residence UNE-P - Business UNE-P 3. 8.0dB Loops - Dispatch Disaggregations and Benchmarks: Reported by CLEC, all CLECs and SBC, by market area for parity measures and by state for benchmark measures. 1. POTS – Parity with SBC Retail 2. UNE-P residence – Parity with SBC Retail Residence UNE-P Business – Parity with SBC Retail Business 3. Compared to business and residence combined 42
APPENDIX TO ATTACHMENT 17 PERFORMANCE MEASURES BUSINESS RULES/SOUTHWESTERN BELL TELEPHONE, L.P. SBC TEXAS/CLEC JOINT PETITIONERS PAGE 43 OF 59 082505 - No Dispatch Specials Resale/UNE 4. DS0 (DDS, VGPL, 5 db Loops, switch ports) 5. DS1 and above (DS1, DS3, OCn and Dark Fiber) Loops and Transport) 6. ISDN & BRI (resale, loops and ports 7. DSL and Line Splitting 8. Line Sharing and IDSL 9. EELS – DS0 10. EELS – DS1 11. Interoffice Trunks 4. 12 hours 5. 4.5 hours (Critical Z does not apply) 6. 12 hours 7. 7.5 hours 8. 7.5 hours 9. 12 hours 10. 4.5 (Critical Z does not apply) 11. Parity with SBC Interoffice Trunking Network 43
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GENERAL TERMS AND CONDITIONS /SOUTH
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Other Requirements (cont.) Attachme
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1. INTRODUCTION GENERAL TERMS AND C
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7.5 OSHA Statement GENERAL TERMS AN
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8.6 Intentionally Left Blank. GENER
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# Conformed to Docket 28821 GENERAL
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8.13 Intentionally left blank. GENE
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Commission. GENERAL TERMS AND CONDI
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15. NETWORK MAINTENANCE AND MANAGEM
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21. CONSENT GENERAL TERMS AND CONDI
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31. INTENTIONALLY LEFT BLANK 32.# V
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43. SEVERABILITY GENERAL TERMS AND
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ATTACHMENT 1: RESALE ATTACHMENT 1:
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- 976 Information Delivery Service
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ATTACHMENT 1: RESALE/SOUTHWESTERN B
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5.0 No Restrictions on Resale ATTAC
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APPENDIX CUSTOMIZED ROUTING-RESALE/
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ATACHMENT6: 251(C)(3) UNE/SOUTHWEST
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4.16 Engineering Controlled Splice
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13.0 Maintenance/Repairs/Testing AT
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ABS APPENDIX /SOUTHWESTERN BELL TEL
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REMAND ORDER EMBEDDED BASE TEMPORAR
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ATTACHMENT 11: NIA/SOUTHWESTERN BEL
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ATTACHMENT 11: NIA/SOUTHWESTERN BEL
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1.0 Introduction ATTACHMENT 11: APP
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2.6 E911 Emergency Traffic ATTACHME
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ATTACHMENT 11: APPENDIX ITR/SOUTHWE
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ATTACHMENT 11: APPENDIX ITR/SOUTHWE
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ATTACHMENT 11: APPENDIX NIM/SOUTHWE
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3.0 Joint Facility Growth Planning
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1.0 Introduction ATTACHMENT 12: COM
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ATTACHMENT 12: COMPENSATION/SOUTHWE
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10.0 Compensation for Termination o
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APPENDIX COLLOCATION APPENDIX COLLO
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APPENDIX COLLOCATION/SOUTHWESTERN B
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Appendix Poles, Conduits, and Right
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EXHIBIT I POLE AND CONDUIT ATTACHME
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EXHIBIT III ADMINISTRATIVE FORMS AN
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POLES EXHIBIT IV/SOUTHWESTERN BELL
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POLES EXHIBIT IV/SOUTHWESTERN BELL
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POLES EXHIBIT V/SOUTHWESTERN BELL T
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POLES EXHIBIT V/SOUTHWESTERN BELL T
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EXHIBIT VII NOTICES TO SBC TEXAS (T
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POLES EXHIBIT VII/SOUTHWESTERN BELL
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Southwestern Bell Telephone PRE-OCC
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Southwestern Bell Telephone Retenti
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Southwestern Bell Telephone License
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ATTACHMENT 14: LOCATION ROUTING NUM
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ATTACHMENT 14: LOCATION ROUTING NUM
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4. Pricing ATTACHMENT 14: LOCATION
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ATTACHMENT 15: E911 ATTACHMENT 15:
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ATTACHMENT 15: E911/SOUTHWESTERN BE
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Attachment 25: Appendix UNE Line Sp
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1. INTRODUCTION ATTACHMENT 27: OPER
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ATTACHMENT 27: OPERATIONS SUPPORT S
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5. ORDERING/PROVISIONING ATTACHMENT
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11.3 Additional Responsibilities of
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ATTACHMENT 27A: ADDITIONAL OPERATIO
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ATTACHMENT 27A: ADDITIONAL OPERATIO
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2. BILLING INFORMATION AND CHARGES-
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ATTACHMENT 28: COMPREHENSIVE BILLIN
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SOUTHWESTERN BELL TELEPHONE, L.P./
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AMENDMENT - TX DOCKET 31303 WIRE CE
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AMENDMENT - TX DOCKET 31303 WIRE CE
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ATTACHMENT A TO AMENDMENT - TX DOCK
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AMENDMENT-ROUTINE NETWORK MODIFICAT
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