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APPENDIX TO ATTACHMENT 17 PERFORMANCE MEASURES BUSINESS RULES/SOUTHWESTERN BELL TELEPHONE, L.P. SBC TEXAS/CLEC JOINT PETITIONERS PAGE 30 OF 59 082505 30. Measurement (PM 30 Combined with PM 60) Percent SBC Missed Due Dates Due To Lack of Facilities Definition: POTS/UNE-P/Specials/8.0 dB Loops Percent N, T, and C orders with missed committed due dates due to lack of facilities. UNEs Percentage of UNEs circuits with missed committed due dates due to lack of facilities. Exclusions: • Excludes orders that are not N, T, or C. • Interconnection Trunks. Business Rules: POTS/UNE-P – The Due Date is the customer requested due date when that date is greater than or equal to the offered interval, or if expedited (accepted or not accepted), the date agreed to by SBC which is the due date reflected on the FOC. The Completion Date is the day that SBC personnel complete the service order activity. UNE-P- are reported at order level. The lack of facilities is selected based on the missed reason code. Specials – The Due Date starts the clock. The Completion Date is the day that SBC personnel complete the service order activity, which stops the clock. The source is WFA (Work Force Administration) and is at an item or circuit level. Specials are selected based on a specific service code off of the circuit ID and by selected center names that indicate resale. The lack of facilities is selected based on the missed reason code. UNEs/EELS – Any completion date that is greater than the due date with a SBC lack of facilities missed reason code. This measurement is reported at a circuit level for all UNEs with the exception of 8db loops, which are reported at an order level to facilitate comparison with POTS retail. Calculation: Report Structure: (Count of orders / circuits with missed due dates due to lack of facilities ÷ total field work orders / circuits completed) * 100 (Calculated monthly based on posted orders) Reported for CLEC, all CLECs and SBC Retail for POTS. By state. 30
APPENDIX TO ATTACHMENT 17 PERFORMANCE MEASURES BUSINESS RULES/SOUTHWESTERN BELL TELEPHONE, L.P. SBC TEXAS/CLEC JOINT PETITIONERS PAGE 31 OF 59 082505 1. POTS- Field Work (FW) - Bus Class of Svc - Res Class of Svc 2. UNE-P - Field Work (FW) 3. 8.0dB Loops Resale Specials/UNEs: 4. DS0 (DDS, VGPL, switch ports) 5. DS1 and above (DS1, OCn and Dark Fiber) Loops and Transport 6. ISDN & BRI (resale, loops, and ports) 7. DSL and Line Splitting 8. Line Sharing and IDSL 9. EELS – DS0 10. EELS – DS1 Disaggregations and Benchmarks: 1. Resale POTS parity between Field Work compared to SBC Field Work (N, T, C order types) 2. UNE-P Parity between Field Work compared to SBC Field Work (N, T, C order types) 3. Compared to Business Retail POTS and Residence Retail POTS Combined 4. 5% 5. 4% (Critical Z does not apply) 6. 5% 7. 5% 8. 5% 9. 5% 10. 8%, 4% in 6 months (Critical Z does not apply) Note: Comparisons are used for Diagnostic purposes only. 31
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GENERAL TERMS AND CONDITIONS /SOUTH
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Other Requirements (cont.) Attachme
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1. INTRODUCTION GENERAL TERMS AND C
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7.5 OSHA Statement GENERAL TERMS AN
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8.6 Intentionally Left Blank. GENER
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# Conformed to Docket 28821 GENERAL
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8.13 Intentionally left blank. GENE
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Commission. GENERAL TERMS AND CONDI
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15. NETWORK MAINTENANCE AND MANAGEM
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21. CONSENT GENERAL TERMS AND CONDI
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31. INTENTIONALLY LEFT BLANK 32.# V
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43. SEVERABILITY GENERAL TERMS AND
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ATTACHMENT 1: RESALE ATTACHMENT 1:
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- 976 Information Delivery Service
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ATTACHMENT 1: RESALE/SOUTHWESTERN B
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5.0 No Restrictions on Resale ATTAC
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APPENDIX CUSTOMIZED ROUTING-RESALE/
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ATACHMENT6: 251(C)(3) UNE/SOUTHWEST
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13.0 Maintenance/Repairs/Testing AT
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ABS APPENDIX /SOUTHWESTERN BELL TEL
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REMAND ORDER EMBEDDED BASE TEMPORAR
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ATTACHMENT 11: NIA/SOUTHWESTERN BEL
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ATTACHMENT 11: NIA/SOUTHWESTERN BEL
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1.0 Introduction ATTACHMENT 11: APP
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2.6 E911 Emergency Traffic ATTACHME
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ATTACHMENT 11: APPENDIX ITR/SOUTHWE
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ATTACHMENT 11: APPENDIX ITR/SOUTHWE
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ATTACHMENT 11: APPENDIX NIM/SOUTHWE
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3.0 Joint Facility Growth Planning
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1.0 Introduction ATTACHMENT 12: COM
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ATTACHMENT 12: COMPENSATION/SOUTHWE
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10.0 Compensation for Termination o
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APPENDIX COLLOCATION APPENDIX COLLO
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APPENDIX COLLOCATION/SOUTHWESTERN B
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Appendix Poles, Conduits, and Right
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EXHIBIT I POLE AND CONDUIT ATTACHME
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EXHIBIT III ADMINISTRATIVE FORMS AN
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POLES EXHIBIT IV/SOUTHWESTERN BELL
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POLES EXHIBIT IV/SOUTHWESTERN BELL
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POLES EXHIBIT V/SOUTHWESTERN BELL T
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POLES EXHIBIT V/SOUTHWESTERN BELL T
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EXHIBIT VII NOTICES TO SBC TEXAS (T
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POLES EXHIBIT VII/SOUTHWESTERN BELL
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Southwestern Bell Telephone PRE-OCC
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Southwestern Bell Telephone Retenti
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ATTACHMENT 24: RECORDING/SOUTHWESTE
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RECORDING EXHIBIT 1/SOUTHWESTERN BE
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Effective January 1, 1999 COMPANY N
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1.0 Introduction ATTACHMENT 25: xDS
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Attachment 25: xDSL/SOUTHWESTERN BE
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Attachment 25: Appendix UNE Line Sp
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1. INTRODUCTION ATTACHMENT 27: OPER
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ATTACHMENT 27: OPERATIONS SUPPORT S
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5. ORDERING/PROVISIONING ATTACHMENT
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11.3 Additional Responsibilities of
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ATTACHMENT 27A: ADDITIONAL OPERATIO
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ATTACHMENT 27A: ADDITIONAL OPERATIO
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2. BILLING INFORMATION AND CHARGES-
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ATTACHMENT 28: COMPREHENSIVE BILLIN
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SOUTHWESTERN BELL TELEPHONE, L.P./
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AMENDMENT - TX DOCKET 31303 WIRE CE
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AMENDMENT - TX DOCKET 31303 WIRE CE
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ATTACHMENT A TO AMENDMENT - TX DOCK
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AMENDMENT-ROUTINE NETWORK MODIFICAT
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