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APPENDIX TO ATTACHMENT 17 PERFORMANCE MEASURES BUSINESS RULES/SOUTHWESTERN BELL TELEPHONE, L.P. SBC TEXAS/CLEC JOINT PETITIONERS PAGE 18 OF 59 082505 12.1 Measurement Percent Provisioning Accuracy Definition: Percent of completed service orders submitted via LEX/EDI that are provisioned as requested on the CLEC submitted LSR. Exclusions: • Cancelled Orders • Rejected orders due to CLEC caused errors Business Rules: This measurement compares all fields listed in Attachment 5 as submitted on the LSR to the associated service order that provisioned the requested services. SBC commits to make a good faith effort to maintain the list in Attachment 5 with any new fields that can be compared mechanically (e.g. features, PIC, etc.) when those fields have a legitimate impact on the customer. SBC Billing will inform the LSC and ASC through Bill Alerts, regarding situations that impact or potentially impact customer billing. The LSC and ASC will notify the affected CLECs upon receipt of the Bill Alerts. Calculation: Report Structure: (# of completed service orders with fields provisioned as ordered on the LSR’s ÷ total service orders completed * 100 • Flow Through • Non-Flow Through Note: SBC will provide disaggregations by UNE-P, UNE Loop, LNP and others on a CLEC requested basis. . Disaggregations and Benchmarks: Reported by individual CLEC, CLECs and SBC, by state. 95% 18
APPENDIX TO ATTACHMENT 17 PERFORMANCE MEASURES BUSINESS RULES/SOUTHWESTERN BELL TELEPHONE, L.P. SBC TEXAS/CLEC JOINT PETITIONERS PAGE 19 OF 59 082505 12.2 Measurement Percent Mechanized Line Loss Notifications Returned Within One Day Of Work Completion Definition: Percent mechanized line loss notifications returned within one business day of the completion of work. Exclusions: • Where CLEC accesses SBC’s systems using a Service Bureau Provider, the measurement of SBC’s performance shall not include Service Bureau Provider processing, availability or response time. • CLEC-caused misses and delays Business Rules: Days are calculated by subtracting the date the line loss notification was made available to the CLEC from the work completion date. The date that the last service order associated with the LSR is provisioned is the work completion date. The calculation is based on business days, using a full 24 hour day. This includes all products for which loss notifications are sent. Calculation: Report Structure: (# of mechanized line loss notifications returned to the CLEC within 1 day of work completion ÷ total line loss notifications) * 100 Reported for CLEC all CLECs, and SBC Affiliates, by state. Disaggregations and Benchmarks: None 95% within one business day 19
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GENERAL TERMS AND CONDITIONS /SOUTH
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Other Requirements (cont.) Attachme
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1. INTRODUCTION GENERAL TERMS AND C
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7.5 OSHA Statement GENERAL TERMS AN
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8.6 Intentionally Left Blank. GENER
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# Conformed to Docket 28821 GENERAL
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8.13 Intentionally left blank. GENE
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Commission. GENERAL TERMS AND CONDI
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15. NETWORK MAINTENANCE AND MANAGEM
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21. CONSENT GENERAL TERMS AND CONDI
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31. INTENTIONALLY LEFT BLANK 32.# V
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43. SEVERABILITY GENERAL TERMS AND
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ATTACHMENT 1: RESALE ATTACHMENT 1:
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- 976 Information Delivery Service
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ATTACHMENT 1: RESALE/SOUTHWESTERN B
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5.0 No Restrictions on Resale ATTAC
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APPENDIX CUSTOMIZED ROUTING-RESALE/
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ATACHMENT6: 251(C)(3) UNE/SOUTHWEST
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4.16 Engineering Controlled Splice
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13.0 Maintenance/Repairs/Testing AT
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ABS APPENDIX /SOUTHWESTERN BELL TEL
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REMAND ORDER EMBEDDED BASE TEMPORAR
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ATTACHMENT 11: NIA/SOUTHWESTERN BEL
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ATTACHMENT 11: NIA/SOUTHWESTERN BEL
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1.0 Introduction ATTACHMENT 11: APP
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2.6 E911 Emergency Traffic ATTACHME
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ATTACHMENT 11: APPENDIX ITR/SOUTHWE
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ATTACHMENT 11: APPENDIX ITR/SOUTHWE
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ATTACHMENT 11: APPENDIX NIM/SOUTHWE
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3.0 Joint Facility Growth Planning
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1.0 Introduction ATTACHMENT 12: COM
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ATTACHMENT 12: COMPENSATION/SOUTHWE
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10.0 Compensation for Termination o
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APPENDIX COLLOCATION APPENDIX COLLO
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APPENDIX COLLOCATION/SOUTHWESTERN B
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Appendix Poles, Conduits, and Right
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EXHIBIT I POLE AND CONDUIT ATTACHME
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EXHIBIT III ADMINISTRATIVE FORMS AN
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POLES EXHIBIT IV/SOUTHWESTERN BELL
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POLES EXHIBIT IV/SOUTHWESTERN BELL
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Page 224 and 225: EXHIBIT VII NOTICES TO SBC TEXAS (T
Page 226 and 227: POLES EXHIBIT VII/SOUTHWESTERN BELL
Page 228 and 229: Southwestern Bell Telephone PRE-OCC
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Page 232 and 233: Southwestern Bell Telephone License
Page 234 and 235: ATTACHMENT 14: LOCATION ROUTING NUM
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Page 248 and 249: ADDENDUM II BASIS OF COMPENSATION A
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3.0 Call Branding ATTACHMENT 22: DA
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ATTACHMENT 22: DA-FAC/SOUTHWESTERN
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ATTACHMENT 23: OS-FB/SOUTHWESTERN B
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9. Pricing ATTACHMENT 23: OS-FB/SOU
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1.0 Introduction ATTACHMENT 24: REC
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ATTACHMENT 24: RECORDING/SOUTHWESTE
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ATTACHMENT 24: RECORDING/SOUTHWESTE
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RECORDING EXHIBIT 1/SOUTHWESTERN BE
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Effective January 1, 1999 COMPANY N
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1.0 Introduction ATTACHMENT 25: xDS
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Attachment 25: xDSL/SOUTHWESTERN BE
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Attachment 25: Appendix Line Sharin
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Attachment 25: Appendix UNE Line Sp
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1. INTRODUCTION ATTACHMENT 27: OPER
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ATTACHMENT 27: OPERATIONS SUPPORT S
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5. ORDERING/PROVISIONING ATTACHMENT
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11.3 Additional Responsibilities of
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ATTACHMENT 27A: ADDITIONAL OPERATIO
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ATTACHMENT 27A: ADDITIONAL OPERATIO
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2. BILLING INFORMATION AND CHARGES-
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ATTACHMENT 28: COMPREHENSIVE BILLIN
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SOUTHWESTERN BELL TELEPHONE, L.P./
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AMENDMENT - TX DOCKET 31303 WIRE CE
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AMENDMENT - TX DOCKET 31303 WIRE CE
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ATTACHMENT A TO AMENDMENT - TX DOCK
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AMENDMENT-ROUTINE NETWORK MODIFICAT
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