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APPENDIX TO ATTACHMENT 17 PERFORMANCE MEASURES BUSINESS RULES/SOUTHWESTERN BELL TELEPHONE, L.P. SBC TEXAS/CLEC JOINT PETITIONERS PAGE 4 OF 59 082505 2. Measurement Percent Responses Received within “X” seconds – OSS Interfaces Definition: The percent of responses completed in “x” seconds for pre-order interfaces (EnhancedVerigate, EDI and CORBA ) by function. Exclusions: None Business Rules: Timestamps for the uniform interfaces (EnhancedVerigate, EDI and CORBA) are taken at the SBC Pre-Order Adapter and do not include transmission time through the xRAF or protocol translation times. The clock starts on the date/time when the query is received by the SBC Pre-Order Adapter and stops at the date/time the SBC Pre-Order Adapter passes the response back to the interfacing application (EnhancedVerigate, EDI pre-order or CORBA). The response time is measured only within the published hours of interface availability as posted on the CLEC on-line website. For the protocol translation response times, interface input times start at the time the interface receives the pre-order query request from the CLEC and the end time is when the connection is made to the SBC Pre-Order Adapter for processing. Interface output times start when the interface receives the response message back from SBC Pre-Order Adapter and the end time is when the message is sent to the CLEC. If the CLEC accesses SBC systems using a Service Bureau Provider, the measurement of SBC's performance does not include Service Bureau Provider processing, availability or response time. Calculation: Report Structure: (# of responses within each time interval ÷ total responses) * 100 Reported on a CLEC, all CLECs, and SBC affiliate where applicable (or SBC acting on behalf of its affiliate), by interface, by state. Disaggregations and Benchmark: Overall transactions returned within required interval. Benchmark 95% Does not include Protocol Translation times as noted below. No damages will apply to the Protocol Translation Times for EDI and EnhancedVerigate. (Note – Nonuniform DataGate/EDI/CORBA have been eliminated from PM #2 due to the elimination of this interface.) (Critical Z does not apply) All measurements below will be reported on a diagnostic basis. Measurement EnhancedVerigate, EDI and CORBA 4
APPENDIX TO ATTACHMENT 17 PERFORMANCE MEASURES BUSINESS RULES/SOUTHWESTERN BELL TELEPHONE, L.P. SBC TEXAS/CLEC JOINT PETITIONERS PAGE 5 OF 59 082505 Address Verification 95% in
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GENERAL TERMS AND CONDITIONS /SOUTH
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Other Requirements (cont.) Attachme
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1. INTRODUCTION GENERAL TERMS AND C
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7.5 OSHA Statement GENERAL TERMS AN
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# Conformed to Docket 28821 GENERAL
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8.13 Intentionally left blank. GENE
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Commission. GENERAL TERMS AND CONDI
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15. NETWORK MAINTENANCE AND MANAGEM
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21. CONSENT GENERAL TERMS AND CONDI
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43. SEVERABILITY GENERAL TERMS AND
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ATTACHMENT 1: RESALE ATTACHMENT 1:
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- 976 Information Delivery Service
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ATTACHMENT 1: RESALE/SOUTHWESTERN B
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5.0 No Restrictions on Resale ATTAC
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APPENDIX CUSTOMIZED ROUTING-RESALE/
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ATACHMENT6: 251(C)(3) UNE/SOUTHWEST
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4.16 Engineering Controlled Splice
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13.0 Maintenance/Repairs/Testing AT
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ABS APPENDIX /SOUTHWESTERN BELL TEL
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REMAND ORDER EMBEDDED BASE TEMPORAR
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ATTACHMENT 11: NIA/SOUTHWESTERN BEL
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ATTACHMENT 11: NIA/SOUTHWESTERN BEL
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1.0 Introduction ATTACHMENT 11: APP
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2.6 E911 Emergency Traffic ATTACHME
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ATTACHMENT 11: APPENDIX ITR/SOUTHWE
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ATTACHMENT 11: APPENDIX ITR/SOUTHWE
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ATTACHMENT 11: APPENDIX NIM/SOUTHWE
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3.0 Joint Facility Growth Planning
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1.0 Introduction ATTACHMENT 12: COM
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10.0 Compensation for Termination o
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APPENDIX COLLOCATION APPENDIX COLLO
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APPENDIX COLLOCATION/SOUTHWESTERN B
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Appendix Poles, Conduits, and Right
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APPENDIX TO ATTACHMENT 17 PERFORMAN
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ATTACHMENT 18: DIRECTORY ASSISTANCE
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ATTACHMENT 19: WP-O/SOUTHWESTERN BE
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3. USE OF SUBSCRIBER LISTING INFORM
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3.0 Call Branding ATTACHMENT 22: DA
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ATTACHMENT 22: DA-FAC/SOUTHWESTERN
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ATTACHMENT 23: OS-FB/SOUTHWESTERN B
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9. Pricing ATTACHMENT 23: OS-FB/SOU
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1.0 Introduction ATTACHMENT 24: REC
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ATTACHMENT 24: RECORDING/SOUTHWESTE
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ATTACHMENT 24: RECORDING/SOUTHWESTE
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RECORDING EXHIBIT 1/SOUTHWESTERN BE
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Effective January 1, 1999 COMPANY N
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1.0 Introduction ATTACHMENT 25: xDS
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1. INTRODUCTION ATTACHMENT 27: OPER
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11.3 Additional Responsibilities of
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ATTACHMENT 27A: ADDITIONAL OPERATIO
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ATTACHMENT 27A: ADDITIONAL OPERATIO
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2. BILLING INFORMATION AND CHARGES-
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ATTACHMENT 28: COMPREHENSIVE BILLIN
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SOUTHWESTERN BELL TELEPHONE, L.P./
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AMENDMENT - TX DOCKET 31303 WIRE CE
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AMENDMENT - TX DOCKET 31303 WIRE CE
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ATTACHMENT A TO AMENDMENT - TX DOCK
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AMENDMENT-ROUTINE NETWORK MODIFICAT
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